I just stayed at the DoubleTree for three nights and I would happily stay there again. First, check-in was a breeze and yes I was offered a warm chocolate chip cookie. The hotel staff were very pleasant. Second, the rooms were spacious and the beds were comfortable. The pillows may have been a bit too soft for my taste but I felt as though I was in a clean room. The bathrooms were spotless and maid service made sure my "necessities" were refilled each day. The room temperature was easily adjustable, the television worked fine, all the lights worked, and internet service was offered. All in all, a very clean, neat, comfortable room. A glass elevator overlooked the beautiful open lobby. I will say this, however, if you are planning on staying here, don't bring the kids. The lobby is a vast, wide-open area that includes the front desk, bar, exercise room, and the pool. The reason for no kids is, unfortunately, the pool was no bigger than my living room. One or two strokes is all you need to get from one end to the other. Very small. And with the lobby being so open, as well as having the balcony of our room overlooking the lobby, there is the ever present smell of chlorine, which if you travel a lot, there are a lot worse things you could smell in a hotel. Traveling on business, I did not have the pleasure of eating at the hotel, as all my meals were elsewhere. However, looking over the menu would prompt me to say if you are going to eat there, bring some money. You're going to need it. The location of the hotel was great as well. If you have never been to Rochester, Jefferson Road is a long main thoroughfare with plenty of shopping and restaurants available. Pretty much all the fast food favorites and other restaurant chains such as Perkins, Red Lobster, etc. are all within a five minute drive. It's also no more than 10 minutes from the airport and about 25 minutes from the lake. This is a very good hotel with great service and great ambiance. I would definitely stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.