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“Amazing value, great hotel, fantastic breakfast!” 4 of 5 stars
Review of Holiday Inn Hotel & Suites Marketplace

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Holiday Inn Hotel & Suites Marketplace
3.0 of 5 Hotel   |   800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)   |  
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Ranked #2 of 16 Hotels in Henrietta
boston, ma
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Amazing value, great hotel, fantastic breakfast!”
4 of 5 stars Reviewed July 9, 2010

We were pleasantly surprised with the quality of this Holiday Inn, especially given what we paid for it (about $100 for a king room). Bed wasn't super comfy, but we were only there one night. Absolute BEST thing about it was the free breakfast. It was not just a good free breakfast, it was a great breakfast. Food piping hot served by extremely pleasant staff. Omelet and waffle station, bacon, sausage, scrambled eggs, really really good home fries, plus the typical continental stuff you might expect. We are going back to Rochester in the fall for another wedding and I would absolutely stay here again.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review, July 21, 2010
Thank you very much for taking valuable time to write us an excellent review. We appreciate your business and look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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465 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cleveland, Ohio
Top Contributor
53 reviews 53 reviews
51 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 22, 2010 via mobile

Typical Holiday Inn- don't expect too much. Staff is friendly and it is near RIT. There is a Mexican restaurant in the hotel at night- kin of weird - and also a bar which has some pretty good deals for business travellers. Have stayed twice and had a good experience. They also have the largest indoor pool in the area.

  • Stayed June 2010
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review, June 25, 2010
Thank you for your feedback on your last stay at our hotel. We appreciate your business and would like to know what we can do better so we are not just a typical Holiday Inn. We do offer a complimentary hot breakfast buffet with chef attended omelet/waffle station and a Manager Reception M-F with complimentary drinks and food which I have never seen at any Holiday Inn. All of our rooms are well equipped with fridge/micro, dvd player with complimentary movie rentals, and the largest pool in Rochester. I would like to exceed your expectations and would like to hear back from you on what we can do better. Thanks again and I really look forward to hearing back from you.
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Albany, New York, USA
1 review
5 of 5 stars Reviewed June 21, 2010

My stay was extraordinary, The rooms were cleaned with perfection. This Church Of God In Christ group of women were tottally satisfied.
In the dining room was this waitress her name is LISA WHITE, she was the original Road Runner or even the Energizer Bunny. She attended everyone's need there was never a time when the Omelet guy didn't have plates, or your coffee cup was empty/ This young woman always had a smile, she was polite and courteous to everyone she came in contact with. When the women at my table stopped her to ask her name and thank her she simply said "Its my job, you deserve the best". I would just like to say TWO THUMBS UP for LISA WHITE; She helped to make the stay there a wonderful experience. I was a waitress in my younger days, and more waitresses could learn from her.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review, June 23, 2010
It was a pleasure to host your group and be the host Hotel for The Womens Conference. It was a pleasure to just see many smiling faces throughout our hotel and the kindness and politeness from each of you to all of our employees. We really look forward for your next conference.
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Merrickville, Canada
Top Contributor
70 reviews 70 reviews
46 hotel reviews
Reviews in 45 cities Reviews in 45 cities
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed June 20, 2010

We stayed here for one night. When we arrived they had our room ready for us and a little welcome gift for being a priority club member. The staff went out of there way to be friendly and helpful. The complimentary hot buffett breakfast was very nice as was the waitress serving us. It is really handy to the I90, less than five minutes off the highway. We would definately stay here again. We had two queen beds in the room. The room was well laid out and quite spacious.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review, June 23, 2010
Thank you for letting us know about your stay and all the compliments. We appreciate your business and hope to see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
1 review
5 of 5 stars Reviewed June 18, 2010

What Hospitality ! The employees are so very friendly, courteous and helpful.
Holiday Inn is the place for me.
Will be returning to Rochester in August 2010 for Holy Convocation. I plan to make my reservations for this hotel.
YOUR SERVICE IS AWESOME ! THANK YOU ONCE AGAIN !
God Bless--Deaconess Mary Mills

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review, June 25, 2010
Thank you very much for all the compliments. It was a pleasure hosting your event and we were all very happy to service all your needs. I really look forward to seeing you again in August.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 25, 2010

We went to Rochester for a weekend and this hotel turned out to be great. Placed close to a lot of restaurants, some of them in walking distance, right next to the hwy, it is great if you're planning daily trips to Rochester area.
Having a fridge and microwave in the room as well as a coffee machine makes it convenient.

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review, May 27, 2010
Thank you for your feedback and taking time to write a great review for us. Since your last stay, there has been some new restaurants opened and more coming soon. It is nice to have many choices in this area. We look forward to your next stay with us.
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Nashua, New Hampshire
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 30, 2010

Rooms were clean and property was well maintained. Staff was pleasant and helpful. Indoor pool was clean and well maintained, excercise room was good for hotel. Beds were very comfortable, towels thick and thirsty. Free breakfast had made to order omlets and pancakes and the normal fair of fruit, cereal, coffee, etc. Whole hotel appeared to be recently renovated, it was well done.

Only negative was that the room was a little cramped with family.

Was 5- 10 minutes from Rochester Institute of Technology. Hotel was along busy road lined with various resturants, a mall and shopping centers (some within walking distance but best to take car).

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manojfl, General Manager at Holiday Inn Hotel & Suites Marketplace, responded to this review, May 3, 2010
I would like to thank you for your feedback and appreciate you taking valuable time to let us know how we are doing. We try our best to make sure all of our guests have a great stay. Thank you for your business and look forward to servicing you and your family again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Henrietta
#3 Family Hotel in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 4 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (Some restrictions apply.) Holiday Inn Rochester Hotel & Suites is conveniently located to all Universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including free shuttle service to/from airport. free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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