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“Greatest” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Marketplace

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Holiday Inn Hotel & Suites Marketplace
3.0 of 5 Hotel   |   800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)   |  
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Ranked #2 of 16 Hotels in Henrietta
Albany, New York
1 review
“Greatest”
5 of 5 stars Reviewed May 10, 2013

I have stayed at numerous Holiday Inn facilities; this one is the best. All of the staff are friendly and very helpful. Lisa, the Breakfast Hostess, is very accommodating and friendly--great way to start my morning. The Room was comfortable upon entering--not freezing cold. Greatly appreciated the refrigerator and microwave in the room. It seems that these accommodations are getting less available. Access to and from the Thruway was easy.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
    295
    116
    37
    11
    7
See reviews for
189
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Albany, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 7, 2013

I travel a lot (too much!) for my job and have been to lots of hotels. This was honestly one of the best. Super nice people (though a bit slow checking in), great room, even decent internet speed. Juan, Lisa, and Luis at the cafe could not have been any nicer. I really felt this this exceeded what could be expected from a hotel. I will definitely be returning.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 1, 2013 via mobile

Room was on the small side, bathroom was remodeled (very nice for this price point), hot breakfast included a big spread including an omelet station. Very friendly staff. This is an older property that has been nicely maintained and updated.

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
5 of 5 stars Reviewed April 29, 2013

This hotel is nice, clean, and the beds are comfortable. But the BEST part of my stay was Lisa at the breakfast buffet. She has such an upbeat and helpful personality I wanted to stay at the buffet longer! Thank you Lisa for making me feel so welcome! I will be back to see you soon!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Service
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Dunkirk, New York, United States
1 review
5 of 5 stars Reviewed April 27, 2013

I really enjoyed going for breakfast. The food was good and Luis makes the best omelettes. Very kind and friendly. Lisa will keep your coffee hot and the atmosphere friendly. She is very hospitable and will get you whatever you need.

Was at the hotel for 2 nights in March and 2 nights in April and it was refreshing that she remembered me.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed April 26, 2013 via mobile

If u are in rochester and u are looking for a comfortable room, great service and best of all, a delicious breakfast, Holiday Inn & Suites is the place u wanna be. Lisa Luis, has a huge personality and she will start your morning off with a spark. You will be laughing and having a great time. Lisa Luis will get you what you need fast, right when you need it, so go down and eat and meet her you wont regret it.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elmira, New York
1 review
5 of 5 stars Reviewed April 17, 2013

Best hotel breakfast I have ever encountered. I woke up tired and wandered downstairs where I was welcomed by Lisa who was all smiles and a joy to deal with. She refilled my coffee three times, and I drink a lot of coffee, so thank you Lisa. And this place has Luis, who will make you omelets to order, or Belgian waffles if you desire. Lisa and Luis I cannot thank you enough for such a perfect start to my work day. I will defiantly stay here again every time I am in the area.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Henrietta
#3 Family Hotel in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 4 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (Some restrictions apply.) Holiday Inn Rochester Hotel & Suites is conveniently located to all Universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including free shuttle service to/from airport. free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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