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“Breakfast crew” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Marketplace

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Holiday Inn Hotel & Suites Marketplace
3.0 of 5 Hotel   |   800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)   |  
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Ranked #2 of 16 Hotels in Henrietta
Atlanta, New York
1 review
“Breakfast crew”
5 of 5 stars Reviewed January 29, 2012

Lisa and Bobby made a great start to the mornings for me. They always had a pleasant smile and good conversation. The food was always top notch. rooms were always clean and comfortable.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
    295
    116
    37
    11
    7
See reviews for
189
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed January 29, 2012 via mobile

Dear managment, I am writing to let you know, that lisa and bobby that work in the morning are an excellent start to anyones morning,,I am very happy,I look foward to mornings with them on the job...great service, ,great food cooked and served...give them both a gold stars....your rooms are excellent an clean also....thank you..see you all this week on 30th..on...sincerely, chris j watkins..finger lakes DDSO NYS

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cattaraugus, NY
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 27, 2012

This was my second visit to this hotel. Since my first stay a few years ago (which was nice then) they have remodeled and included an amazing complimentary breakfast which made the stay complete. The hostess Lisa was extremely friendly and went out of her way to make you comfortable and welcome. Chef Bobby made incredible Omelets and Waffles. The rooms were very comfortable and really enjoyed the multiple pillows. All the staff I encountered were very friendly and had a real willingness to be of assistance. Did not get a chance to use the pool but it looked very pleasant. The only problem I encountered was the wireless internet in the room. There was only one strong signal and was not able to connect to it. Took multiple attempts to connect to even a weaker signal. I would think they could work on this issue.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 27, 2012 via mobile

I travel frequently for business and this is my second stay here this month. From the fantastic complimentary breakfast with warm service by Lisa and made to order scrumptious omelets by Chef Bobby to a relaxing clean room, great water pressure in the shower, large flat screen tv to the delightful dinner buffet ( free to Priority Club members ) with great service by bartender Preston - I always feel like I am almost "home"
Looking forward to my next trip here!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ithaca, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2012

The hotel was conveniently located near many restaurants, the hospital, and shopping. When I booked the room, I requested a room in a "quiet zone," which they granted. The staff was cordial, and accommodated my request to hold my room an extra day.

Room Tip: Ask for a room in a "quiet zone." I did, and they placed me in one on the top (3rd) floor...
See more room tips
  • Stayed December 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, VA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2012

I'm a frequent guest here, mostly because of the breakfasts served up by Bobby & Lisa. They are so welcoming, helpful, and just great people! It is almost like being home, but better because I don't have to cook or clean up after myself or my kids!
Rooms are comfortable and clean.
Would be nice if they had lighted makeup mirrors in the bathrooms, though.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, New York, United States
1 review
5 of 5 stars Reviewed January 7, 2012

Lisa and Bobby make this Holiday Inn one of the best hotels I've ever stayed at. Their extremely hard work, personality, and positive attitude make the experience unforgettable. I come back time and time again just to see them. I go to college at RIT close by, and I would never stay at any other hotel now.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Henrietta
#3 Family Hotel in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 4 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (Some restrictions apply.) Holiday Inn Rochester Hotel & Suites is conveniently located to all Universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including free shuttle service to/from airport. free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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