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“great time, great service” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Marketplace

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Holiday Inn Hotel & Suites Marketplace
3.0 of 5 Hotel   |   800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)   |  
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Ranked #4 of 16 Hotels in Henrietta
Certificate of Excellence 2014
Rutherford, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“great time, great service”
5 of 5 stars Reviewed November 15, 2011

First of all, it was easy to get to off the highway. Then its location was perfect, sitting along side of a giant shopping center, with various shops and resturantes to choose from. I can say that Lisa and Bobby who were our service providers at the complimentary breakfast made us feel like we were speacial in all ways. They both deserve raises and something to show others that their performance is above and beyond normal service. Thank you Holiday Inn.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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482 reviews from our community

Traveler rating
    301
    121
    39
    13
    8
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197
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
paxton, MA
1 review
5 of 5 stars Reviewed November 14, 2011

I would like to comment on Lisa, the hostess at the breakfast. I stayed for two nights at this hotel and have never seen a more gracious hostess than Lisa. She always checked to see that everything was o.k., or if there was anything we needed. Her smile and personality certainly started my day with joy!! Thanks Lisa.

Room Tip: We liked staying on the first floor close to the lobby. I always check out the bathroom first when...
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
1 review
5 of 5 stars Reviewed November 13, 2011

We stayed over the Veteran's day weekend for a shopping trip. The hotel is centrally located for shopping. The room is spacious, clean and the amenities were nice. The hotel's complimentary breakfast was fantastic, including an omelette bar, waffles and decent coffee. The service at breakfast was charming, with our server Lisa, providing a homey atmosphere and taking care of all of our needs promptly. I would definitely stay here again!

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellwood City, Pennsylvania
1 review
5 of 5 stars Reviewed November 9, 2011

I highly recommend Lisa White who serves breakfast. I was staying at The Holiday Inn on a business trip and she made it so enjoyable. Walking in the breakfast room in the morning was such a delight with her smile and hard work. She deserves a higher position because she deals with customers so well

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vestal, New York
1 review
5 of 5 stars Reviewed November 7, 2011

I'm a female travelling alone. Had a five day stay while receiving medical treatments in the area. I opted for the suite and was very pleased at the condition of the room and the cleanliness of the bedding. Refrigerator and microwave came in very handy. Breakfast is offered free of charge. Two employees of the hotel really left a lasting impression with me, Lisa and Bobby. Every morning Lisa would make everyone who entered the dining area feel comfortable and Bobby made the best freshest omelettes. Both always had a smile for everyone. I will be returning several times a year and it is a comfort to know I have found a place that I look forward to.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, New York
1 review
5 of 5 stars Reviewed October 31, 2011

Our Christian Women's Council was at this hotel for our annual retreat. We were warmly greated by the staff who also assisted us throughout our stay. The guest rooms were clean and comfortable. The meeting room was just right for our event and we were accommodated with anything we requested. Our breakfast the next morning was fabulous. The made to order omlets were a big hit. We will definitely consider this location for our next retreat. I am so grateful to Sammie who worked with me for months to make all the details of our stay come together. Brandi filled in nicely when Sammie was out, helpful and knowledgeable. Rachel and Martin helped me out so much Friday night-thanks to them. Samier was also a great help on Saturday. Lisa, Sonia and the other restaurant staff were great. Overall thanks to everyone for a wonderful stay.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 30, 2011

My husband and I had come to the hotel to have dinner at Sonora's, and were initially disappointed to find that Sonora's had been replaced by the Marketplace Grille. Marco the chef happened to be out in the restaurant for a minute when we first walked in, and he said stay a while, give us a try. We decided to and were so happy we did! Marco's food was simply amazing. He takes the average sounding american fare menu, and turns it into a meal that is just amazing. Delicious! Preston was tending bar that night, and was fantastic to talk with. He had drink suggestions when we asked, had quips and jokes and stories for us since we were sitting right at the bar with him, and he helped to make it a really enjoyable Saturday night. He commented that Saturdays are pretty slow, which was why we had the place essentially to ourselves! Marco had the chance to come out of the kitchen and talk with us several times as well, so we were able to tell him just how good his food was! We are definitely looking forward to going back, and hopefully Marco and Preston will be there next time as well!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623 (Formerly Rochester Marketplace Inn)
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 4 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (Some restrictions apply.) Holiday Inn Rochester Hotel & Suites is conveniently located to all Universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including free shuttle service to/from airport. free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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