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“Home away from home!” 5 of 5 stars
Review of Home2 Suites by Hilton Rochester Henrietta, NY

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Home2 Suites by Hilton Rochester Henrietta, NY
2.5 of 5 Hotel   |   999 Jefferson Road, Henrietta, NY 14623   |  
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Ranked #2 of 16 Hotels in Henrietta
Red Deer, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Home away from home!”
5 of 5 stars Reviewed April 22, 2014

What a great value for our family visit to Rochester. Our room was a decent size, clean and complete with all the amenities we required. The staff were helpful and pleasant. They certainly made patrons the priority. Well done! We'll be back!!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, NY, responded to this review, April 25, 2014
Dear Sheila,
Thank you very much for taking the time to fill out a survey about our hotel! We are extremely pleased you enjoyed your stay and we look forward to serving you again in the future! Have a wonderful day!
Sincerely,
Mitch DeMeyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
    108
    49
    14
    5
    2
See reviews for
83
20
7
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
alhafouf, Saudi Arabia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 20, 2014

Nice hotel very clean the staff are very helpful and friendly, there is a free shuttle which will take you to the malls around five miles the location is near a couple of malls free wifi and parking, nice breakfast

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, NY, responded to this review, April 25, 2014
Dear Valued Guest,
Thank you for taking the time to fill out a survey regarding our hotel! We are pleased to know you enjoyed your stay. We hope you choose us again the next time you are in Rochester. Have a great day.
Sincerely,
Mitch DeMeyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hempstead, New York
Top Contributor
125 reviews 125 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed April 14, 2014

I was heading up to Rochester for the weekend, but as it turned out, I only stayed for one night. The Home2 Suites by Hilton in Henrietta was a nice option for visiting RIT.

The hotel is three months old ... carpets still smell like they were just installed. Our room (two queen beds) was comfortable, and although located on Jefferson Road, there was no traffic noise. Bed was comfortable, and a larger fridge was good, to keep the huge Dinosaur Barbecue order that I had to bring back home cold while we were at RIT.

Front desk staff was polite. Elevator had a problem (buttons were not working) but a repairman came in to fix the next morning.

Signage is not that good from the street; the building is nondescript. I passed it the first time. I mean, there's a big Home2 sign on both sides of the building, but nothing on the front and no big Hilton sign.

Room Tip: We were on the fourth floor (top floor). I always as for top floor.
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, NY, responded to this review, April 25, 2014
Dear Momees,
Thank you for taking the time to fill out our hotel's survey! We are very pleased you enjoyed your stay! We are currently working with the town regarding a sign facing the road which will hopefully help with the hotel's viability! The next time you are in town we hope you choose our hotel! Thank you again for your patronage.

Sincerely,
Mitch DeMeyer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 14, 2014

I had three different medical appointments for my son located in three different places and everything was within five easy miles. Very efficient room layouts - met all of our needs. Nothing fancy but good value!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, NY, responded to this review, April 25, 2014
Dear George W,
Thank you very much for taking the time to fill out a survey about our property! We are pleased you enjoyed the convenient location and our suites! The next time you stay in Rochester we hope to have you as guests again! Have a great day!

Sincerely,
Mitch DeMeyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford, United States
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 14, 2014

I really enjoyed the stay. Had booked a room for friends and they thanked me for picking this hotel. We found the accommodations excellent. The layout of the room and what was provided was more than I had expected. Bed slept well and having real glass items instead of paper cups was a nice upgrade.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, NY, responded to this review, August 15, 2014
Dear Robert M,
Thank you very much for reviewing our property! We are very pleased your friends enjoyed their accommodations. We take great pride in our guest rooms and we are very happy you enjoyed your stay. We look forward to serving you in the future!

Sincerely,
Mitch DeMeyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2014

This hotel has it all. Great rooms, comfortable beds, great amenities. The breakfast is wonderful. The suite is large and well appointed. Very modern and user friendly. This is a green hotel. It just doesn't get any better than this hotel. The staff is wonderful.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Home2 Suites by Hilton

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, NY, responded to this review, August 15, 2014
Dear Janet N,
Thank you for writing a review about our property! We are very happy you enjoyed your experience at our property! We take great pride in our product and service and are pleased you found our staff wonderful and our hotel great! We look forward to serving you the next time you are in the Rochester area! Have a great day!

Sincerely,
Mitch DeMeyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Top Contributor
65 reviews 65 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed April 7, 2014

Rooms are clean and spacious. Modern, with great color schemes. The beds are comfortable, but the pillows aren't the greatest. I had a king suite, so it was nice to have the extra living room area. The little kitchenette is nice, although it did advertise as having a full kitchen. Upon arrival, I was disappointed to find that it is not a full kitchen at all - it lacks a stove or oven, which is unfortunately what I was looking for. That is my only complaint though. Other than that, the staff is very nice and it's a great hotel, especially for extended stays.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, NY, responded to this review, April 9, 2014
Dear Kristin L,
Thank you for taking the time to share your experience on Trip Advisor! We are pleased to know you enjoyed your stay and your accommodations. I apologize about the miss communication regarding the stove. We do have induction burners available free of charge at the front desk for your cooking needs. If you are ever in Rochester again we hope you give us another chance! Thank you for your time.

Sincerely,
Mitch DeMeyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton Rochester Henrietta, NY

Address: 999 Jefferson Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 Hotels in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton Rochester Henrietta, NY 2.5*
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