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“Super helpful staff” 5 of 5 stars
Review of Hampton Inn & Suites Rochester/Henrietta

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Hampton Inn & Suites Rochester/Henrietta
2.5 of 5 Hotel   |   280 Clay Road, Henrietta, NY 14623   |  
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Ranked #1 of 16 Hotels in Henrietta
Raleigh, North Carolina
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Super helpful staff”
5 of 5 stars Reviewed December 9, 2013

The hotel was nice - exactly what you'd expect from a brand new hotel, but what really stood out was the staff. I needed directions and suggestions for restaurants and the guy down at the front desk was really friendly and helpful. I felt that he went above and beyond to help me find my way around. The free breakfast was decent.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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273 reviews from our community

Traveler rating
    195
    60
    10
    4
    4
See reviews for
116
53
10
62
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Park City, Utah
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 6, 2013

The hotel was nice, clean and comfortable. I was disappointed that there was no airport shuttle to pick me up from the airport when I arrived as they advertised in the amenities, I had to pay for a taxi to get to the hotel.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Ridge, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 6, 2013

Hampton Inn provides the best value for the price on business travel. Rooms are clean and well laid out. The beds are very comfortable for a good night sleep and better than other brands. Occasionally the rooms have more street noise and noise from the HVAC than ideal. The breakfast provided is better than most brands and works for me. WIFI is free and work out facilities are fine. This hotel met or exceeded all of the above.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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Hamilton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 2, 2013

Very nice hotel with very professional and helpful staff. Rooms are clean and comfortable. Breakfast was very good with a great variety. Close to many shopping centers and restaurants. Good value. Would be ideal for a girls shopping weekend.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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Bethesda, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 26, 2013

The Hampton Inn at Henrietta in Rochester, NY was a great experience. We had everything we needed right in the hotel. The wonderful breakfasts, the fitness room, the indoor pool was like being at home. Without hesitation, we would recommend it to anyone.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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USA
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 23, 2013

September 25, 2013
I was given a large room on the 3rd floor.
For some reason it was a special room for a handicap - special bathroom and all. It looked clean overall.
I was going to bed and then I saw a bed bag right on the pillow, moving at a good pace. Killed the bug, called the front desk.
A lady came up, collected the killed bug and told me that there are no more rooms and that she would refund my stay. I left at midnight and found a better cleaner hotel nearby.
I would not stay at this hotel ever again.

Room Tip: Ask about bed bugs.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 7
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Marlborough, United States
1 review
5 of 5 stars Reviewed November 21, 2013

The hotel in Rochester was very clean. Nice staff and well maintained. The breakfast was nicely done and helpful as well. We would definitely recommend the Hampton Inn again. Hotel worked well with our groups various needs.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Rochester/Henrietta

Address: 280 Clay Road, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Rochester/Henrietta 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the new Hampton Inn & Suites Rochester/Henrietta where our friendly staff is eager to ensure that your stay in nothing less than exceptional. Our hotel is conveniently situated off of the NYS thruway and only 5 miles from the Greater Rochester International Airport. During your stay, enjoy endless shopping, dining and entertainment options located nearby in our thriving town of Henrietta, NY. When staying with us you can always count on our clean, spacious and quiet rooms, providing you with the comfort and relaxation needed for a good nights rest and prepare you for the day ahead. ... more   less 
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