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“Very quaint” 4 of 5 stars
Review of Country Inn & Suites By Carlson, Rochester-Henrietta

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Country Inn & Suites By Carlson, Rochester-Henrietta
2.5 of 5 Hotel   |   4635 West Henrietta Road, Henrietta, NY 14467   |  
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Ranked #4 of 16 Hotels in Henrietta
Indian Head, Maryland
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Very quaint”
4 of 5 stars Reviewed May 25, 2014

The hotel is nestled nicely back away from the main roads. Down the road, there are a multitude of restaurants as well as a huge shopping area. The hotel itself was very nice and as the title reads, it was "quaint". The staff was very friendly and the atmosphere was like being home, with benches out front where you can sit and relax. The breakfast was also good, I had the scrambled eggs and sausage. The coffee was just right! I love my morning coffee.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, May 29, 2014
Thank you so much for your wonderful review we greatly appreciate it. We are so happy that you enjoyed your stay with us and your kind words mean a lot. We hope to see you again if your travels bring you to the Rochester area.
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370 reviews from our community

Traveler rating
    232
    89
    34
    11
    4
See reviews for
186
76
16
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 20, 2014

Stayed there for two nights recently. Desk clerk, Cynthia, was amazing...so polite and genuinely helpful.
Breakfast buffet is inferior. Fruit salad was partially frozen, breads also frozen. The quality of the fresh fruit (IE: apples) is poor, plus they ran out of bananas. They ran out of bread too, but that was replaced upon request, although the staff didn't seem pleased when asked to do so.
Room was surface clean, if you don't look too closely. Lots of dust and dirt along the edges and in corners. Water pressure in shower was pitiful.
Housekeeper was a bit shady. Another guest had cash go missing.

Room Tip: Don't bother. Go somewhere else please.
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, May 22, 2014
I first off want to apologize sincerely for your disappointing experience you had during your stay with us. We are so sorry about this and we truly want to make your next stay much better. We thank you for letting us know about this issues so we can better address them so they are not to happen again in the future. We truly hope you will give another chance in the future to show you a much better stay. Again we are so sorry about this and if you want to further discuss your stay please feel free to contact me at 585-486-9000.
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Los Angeles, California
1 review
5 of 5 stars Reviewed May 6, 2014

My wife and I have stayed here many times and it is always a great experience. The complimentary breakfast is very good. The location is convenient to great shopping and restaurants and close to the freeway.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, May 9, 2014
Thank you so much for your wonderful feedback we greatly appreciate it and we are so happy you always choose our hotel when your in the Rochester area. We hope to see you again soon for another wonderful stay!
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Boston/Cape Cod
Top Contributor
74 reviews 74 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed April 26, 2014

Stayed last night and had a good night's sleep. Walls are a bit thin and can hear conversations next door and water running there. Everyone was friendly and the free breakfast was tasty. Neat and clean room. I'd stay again. But it's not the Ritz. and it doesn't pretend to be.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, May 1, 2014
Thank you so much for you review about your recent stay with us. We greatly appreciate your kind words about the hotel. We do apologize if you experienced any noise during your stay as we understand this can be very frustrating. We hope to see you again soon!
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West Hartford, Connecticut
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 25, 2014

Our stay at the Country Inn & Suites in Rochester-Henrietta was terrific. We were greeted by friendly staff and were given a room that was clean, comfortable and spacious. The complimentary breakfast was very good. We realized after we got home that our son had left his teddy bear behind at the hotel. I emailed the hotel to see if anyone had found it. They sent me a photo of the bear and mailed it to us immediately. As if that wasn't enough they included several treats for my son and a charming note about the bears' stay at the hotel after we left. Our son was thrilled to see his bear again. We are extremely grateful for the extra effort from the Manager of the hotel and will keep Country Inn & Suites on our "radar" for future trips.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, May 1, 2014
Thank you so much for your wonderful review of your recent experience at our hotel. We greatly appreciate it, and we are so glad we were able to find your son's teddy bear and get it back to him! We are so glad you are going to keep Country Inn & Suites in mind in your future trips, and of course we hope to see you again soon when your travels bring you back to the Rochester area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 19, 2014

My wife insists on staying at this Country Inn & Suites... I'm a bit more adventurous and would probably sample other locations, but it is hard to argue as this hotel is consistently very good and accommodating. They selected a room for us with our stated preferences in mind. The manager's reception is a welcome treat... I wish they had it every night. An easy opportunity for improvement would be for the hotel to buy a second waffle maker. It is clear that making the waffle is the most popular breakfast fare at this hotel and there is a steady stream of people trying to get a waffle - this plugs up the line and adds to congestion. It also frustrates folks like me who just give up. I can't imagine a second waffle maker would be a budget buster and it would definitely be appreciated. I will note that I appreciated the "bold" coffee - it was the best coffee I had at any of the 5 different hotels our family stayed at during this road trip. The pool and hot tub was also terrific, although travelers should note that this is a busy / popular hotel.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, April 22, 2014
Thank you so much for your wonderful review about our hotel, we greatly appreciate you taking the time to share your experience with us. We are so glad you keep staying with us and enjoy it each time, that means a lot to us. Also thank you so much for the suggesiton about the second waffle maker we will make sure to put another one out right away, I am just so sorry we didn't have two during your recent stay I understand the frustration. Thank you again and we hope to see you soon!
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Fultonham
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2014

Stayed Two Nights. Clean Room each Day. Fresh Towels both Days. Friendly Young Lady at check-in. Breakfast got me going. I'll will stay again next trip through. Right off the main highway easy to get in and out.

Room Tip: Bottom floor away from exits and ice machines.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, April 18, 2014
Thank you so much for these kind words about your recent stay with us. We are so happy you enjoyed yourself and the breakfast as well. We hope to see you again soon for another comfortable stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Address: 4635 West Henrietta Road, Henrietta, NY 14467
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Henrietta 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Country Inn & Suites Rochester South, features a spacious two-story lobby with an elegant indoor heated swimming-pool & spa as well as a fitness center. For our corporate guests there is a 24-hour business suites, one-room suites & whirlpool suites, and meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
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Also Known As:
Country Inn And Suites-Rochester Henrietta
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

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