We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Country Inn & Suites By Carlson, Rochester-Henrietta to your Saves list
Country Inn & Suites By Carlson, Rochester-Henrietta
2.5 of 5 Hotel   |   4635 West Henrietta Road, Henrietta, NY 14467   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Book early and Save 15%
Ranked #4 of 16 Hotels in Henrietta
Bethlehem, NY
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Wow!”
5 of 5 stars Reviewed October 12, 2013

We were on our way home after driving almost 4000 miles in 2 weeks; tried to make it from the IL/IN border to our home near Albany in one stretch and ran out of steam about 220 miles from our goal. Drove into this place on a Monday evening because it was close to the Thruway exit. Desk clerk offered us a discount on the room - can't recall whether it was AARP or AAA, but it was a substantial reduction in price. We were assigned to an enormous suite; walked into a room with a pull-out sofa, large flat-screen TV on a dresser, desk and mini-kitchenette with sink, microwave and refrigerator. The bathroom was larger than the usual chain hotel model. The bedroom had two very comfortable queen-size beds, a nightstand and another dresser with a second, smaller TV on it. We were so tired that we couldn't bring ourselves to go out in search of dinner, so we ordered pizza. It was delivered directly to our room and the desk clerk got us some disposable plates and paper napkins. Hubby and I slept well. The complimentary breakfast buffet was very good. Of all the complimentary breakfasts I have experienced at chain hotels, this one is the first place that had REAL stainless flatware instead of flimsy plastic utensils and REAL plates, bowls, cups and glasses. They were melamine and plastic, but it was nice not to have to eat off styrofoam. The only flaw was that the delicious-looking large bowl of fruit was apparently thawed out frozen-in-a-bag stuff. The taste and texture suffered. They even had real cooked from scratch oatmeal. It was all attractively presented. The whole place was spotlessly clean and everyone on the staff was very kind, welcoming and helpful. I'd stay here again anytime.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, October 16, 2013
Greetings!
Thank you so much for your recent stay with us! We are overjoyed to hear that you enjoyed your stay and the amenities we provide at our property. Thank you for writing such a detailed review of your experience with us. Stop by, should you "run out of steam" on your bext road trip. We'll be here for you! Thanks again! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

369 reviews from our community

Traveler rating
    232
    88
    34
    11
    4
See reviews for
185
76
16
53
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Syracuse, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 8, 2013

Look, this isn't a full service hotel nor should you expect the appointments/amenities/service you'd receive at one. However, for my purposes, and for the money, it was fine. The front desk person was very nice upon check-in, allowed me to get in about an hour early, which was very helpful for my business trip. I had a cookie, it was pretty good. The room was overall pretty clean. There were some disgusting stains on the chair at which I chose not to look, but other than that, it was clean. The room is well appointed, but is very minimalist. The bed was comfortable, housekeeping did a nice job, and the common areas were clean. The staff all said hello and were nice. To whatever extent it makes sense for them financially, the place could use a bit of a makeover - it's a little tired. But, again, for the money and for my purposes, it was fine.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, October 10, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. If you have any suggestions on how we can improve your next stay with us we would love to hear. Thank you again and we look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uniontown, Ohio
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 7, 2013

We stayed here just to sleep on our way to Eastern NY. It was one of the nicest hotels for the price. It was clean and comfortable, and we were very pleased. The only downside was the breakfast. It was OK, but did not have the variety or quality of hot and cold foods that we were hoping for. The oatmeal cookies at the front desk were really good though!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, October 16, 2013
Hi there!
Thanks for writing such a wonderful review of your experience with us. We truly appreciate it. We look forward to serving you in the future. Have a wonderful day! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonquin, Il
1 review
5 of 5 stars Reviewed September 9, 2013

This Country Inn and Suites is run by people who care about the customer.While Country Inn and Suites is taking away the homey comfort of previous decorating style in favor of the contemporary sleek look, this Inn retains a pleasant atmosphere because of the people who work there. In room conveniences (frig, coffee maker, hair dryer, great TV's, internet and work space) always in grerat working order and the welcome cookie and coffee (and fruit!) are available all hours! The mattresses are VERY comfortable, and I appreciate the free airport shuttle. Pool and hot tub are always clean and inviting. Happy hour has allowed me to meet other interesting guests! Love the breakfast frittata's, waffles, oatmeal and garnishes! VERY CLEAN!!!! My FIRST choice in Rochestser!

Room Tip: I have stayed in all wings on the facility and have NEVER been disappointed.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, September 12, 2013
Hi there!
Thank you for submitting a review for us! We appreciate your kind words and your continued patronage. We understand that there are many choices in the Rochester area for hotels, and are so happy you've found your home-away-from-home with us! We look forward to your next stay with us, and hope your Autumn season is delightful! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schenectady
1 review
4 of 5 stars Reviewed September 4, 2013

We used the pool in the evening. The floor was very wet. The pool & jacuzzi water temperature was very comfortable. The room was clean and comfortable. They did not have cookies waiting for us as we arrived. They had a tray of cookies available at the counter during the breakfast.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, September 8, 2013
Dear "Roland S"

Sorry to hear that we didn't have cookies ready for you at check-in. We may have been in the process of baking them at the time of your check-in. They sure are a popular comodity here! I'm happy to hear that you did finally get to have some. We look forward to your next stay with us, and thank you for submitting a review! Have a great Autumn!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

I love the Country Inn and Suites chain and this hotel did not let me down. It has a wonderful, friendly staff. My room was very clean and comfortable. I was amazed at how quiet my room was, too. I was able to get a much needed restful sleep during my stay. The price is very reasonable for what you get. Unfortunately I didn't get to swim in the pool or use the spa but they looked clean and well kept. If given the opportunity I would stay here again without any hesitation.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, September 8, 2013
Dear "LeighAnn64"

Thank you so much for taking the time to submit a review for us! We truly appreciate it! I am happy to hear that you enjoyed your stay with us, and hope that upon your return you have some time to use the pool and whirlpool! Have a great Autumn and thanks again! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 31, 2013

Nice, smaller hotel with comfortable bedding. The rooms were very clean and the hotel and rooms are set up in a sensible manner. My wife particularly raved about the pillows. The shower was exceptional also - no crazy, complicated mechanics, just a straightforward, comfortably hot shower with a great stream. The pool was in the average range - I really enjoyed it as it was quiet the day of our stay, but like many hotels, if you get hit with a big group I could envision the pool getting crowded.

Complimentary breakfast was nice. My son and I enjoyed the build your own yogurt parfait. There was also waffles, sausage, potatoes, eggs, pastries, cereal, fruit, etc - very nice selection. There was also a manager's reception and I enjoyed a couple of free beers which was really appreciated after a busy hot day.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, September 2, 2013
Dear "gmead7"

Thakn you for giving us a 5 star review and for your recent stay with us! We apprecite your taking the time to let us know how we did! I'm glad you were able to enjoy a couple of adult beverages from our Evening Reception, adn that your enjoyed your stay! Please think of us the next time your travels bring you our way again. We'd love to accommodate your stay! Have a great Autumn! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Country Inn & Suites By Carlson, Rochester-Henrietta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Address: 4635 West Henrietta Road, Henrietta, NY 14467
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Henrietta
#4 Business Hotel in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Henrietta 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Country Inn & Suites Rochester South, features a spacious two-story lobby with an elegant indoor heated swimming-pool & spa as well as a fitness center. For our corporate guests there is a 24-hour business suites, one-room suites & whirlpool suites, and meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Carlson, Cheap Tickets, Hotels.com, Booking.com and Tingo so you can book your Country Inn & Suites By Carlson, Rochester-Henrietta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites-Rochester Henrietta
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

Owners: What's your side of the story?

If you own or manage Country Inn & Suites By Carlson, Rochester-Henrietta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.