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“Ok, but not the best for business” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Rochester-Henrietta

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Country Inn & Suites By Carlson, Rochester-Henrietta
2.5 of 5 Hotel   |   4635 West Henrietta Road, Henrietta, NY 14467   |  
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Ranked #4 of 16 hotels in Henrietta
New York City, New York
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“Ok, but not the best for business”
3 of 5 stars Reviewed July 8, 2013

The place was fine, though I prefer a larger lobby where one can relax with some space. Breakfast was the usual, and good but not great. Had a king suite for business travel when I took my kids and hubby with to use pool and note that the living room space with desk does not have window (ony window in BR!), so it felt like a cave working all day in room and I missed sunny blue skies that a window seat would have offered. Mico/coffee/sink and tiny fridge in walk thru to BR rather than a distince space, with limited counter top - so if you're really going to need/use kitchen amenities, this may not be the place for you. Fridge at night was noisy from LR pullout, so you might want to turn it all the way down before bed if you are light sleeper. With A/C controls in LR and only vent/fan in BR, the BR got freeing, while I was warm in LR while working - if you're need to work while there, you might take small fan to regulate air flow between two rooms.

Room Tip: If you want work station in room with natural light, may not be the place for you. also, if using LR...
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, July 9, 2013
Dear jenl372:

Thank you for your recent stay with us - We appreciate your taking time to review your expereince. After careful review of your description of your room, it seems you may have been in our one bedroom king suite, and NOT our business suite. Our business suite is actually an open floor-plan type of room, and is a bit more illuminated naturally due to that. I wish that this dissatisfaction was brought to my attention prior to your departure, so that we may have accomodated you in a more aimable room type during your stay. We staff front desk agents 24 hours a day to assist all of our guests in anything that they may need during their stay.
If you would like to speak to a member of management regarding some of the other items in your review - please feel free to contact us 24 hours a day. We would love the opportunity to speak to you directly.
Thanks, and have a lovely summer.
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296 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
IL
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 25, 2013 via mobile

We just stayed here this past week and couldn't have been happier. Guys who run hotel are super friendly! The hotel was clean everywhere you looked; bathroom & hotel room were pretty much spotless. Hotel was in a good location with plenty of restaurant & shopping just 5-10 min away in downtown Henrietta. The free breakfast included already made Quaker hot oatmeal with add-ons, waffles, yogurt with fresh blueberries, eggs, sausage, pastries, juice, coffee, cereal... Didn't leave hungry. If we were in this area again we would definitely choose this hotel.

Stayed June 2013, traveled with family
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CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, June 28, 2013
Dear 3ofusMens:

Thank you so much for your recent stay with us and for taking the time to write such a great review of your experience with us.
We appreciate your kind words, and I am excited to report such great news back to my team!

We look forward to seeing you in the future should your travels bring you back our way here to Henrietta, NY. Have a wonderful summer! Cheers!
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Hudsonville, Michigan
1 review
3 of 5 stars Reviewed June 12, 2013

I recently stayed two nights at this hotel on a business trip. If you are looking for an 'average' nights stay then this hotel is fine. That is to say there was nothing wrong with the place, the staff, the food, or anything; it was all just very....... average. It met my needs but nothing stood out as above average or exceptional.

The facility itself is cheaply built but everything worked (mostly). The breakfast bar had the typical hot and cold service foods (I didn't try the hot food; it didn't look to attractive....). I will say that the afternoon manager was very helpful in answering our questions about restaurants.

My company has a corporate rate of $75............which is all I'd want to pay for this hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

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CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, June 15, 2013
Thanks for your recent stay with us. We appreciate your "solid" review of your experience with us. We appreciate your patronage and look forward to seeing you in the future. Have a wondeful summer.
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WV
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 8, 2013

We had stayed at another Rochester area Country Inn in the past and cannot say that the higher price of this one was quite worth it. It certainly is a nice hotel with very courteous employees, a decent breakfast buffet, good coffee and a convenient location not far from the interstate and our particular destination. The room was clean and nicely decorated, but we found someone else's hairs on the towels and in the tub, and a stain on the carpet. However, it was quiet and we slept well, so overall it gets good marks.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, June 11, 2013
Dear "Highland210"
Thank you so much for your recent stay with us. We appreciate your taking the time to provide us with some feedback based on your experience. First, I would like to address your concerns regarding the cleanliness of your room. I would like to apologize for not seeming to meet your expectations. We uphold the highest standards of quality and cleanliness when it comes to our rooms and public areas, and we wish that you would have brought this to our attention during your stay with us so that we could have addressed the issue immediately. Again, we apologize for any inconvenience this may have caused you during your stay, and we hope to see you in the future. As a reminder, we staff Guest Service Representatives at our property 24-7 so that in the event any of of our guests have questions, comments, or concerns during their stay with us, there is a representative available to assist. Thanks again for your feedback. Cheers!
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Rochester, New York
1 review
5 of 5 stars Reviewed June 3, 2013

I was blown away by the amazing service here at Country Inn and Suites. All of the staff is extremely pleasant and willing to go above and beyond my expectations. The rooms are impeccably clean and the atmosphere is great! I will be recommending this place to all of my friends and loved ones. Thanks!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, June 5, 2013
Dear "Timothy T"

Thank you so much for your wonderful review of our property. It pleases me immensely to report such great feedback to my team!
We appreciate your patronage, and look forward to serving you in the future should your travels bring you back to the Rochester area! Have a wonderful summer!
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Corning,NY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 30, 2013

This was a very reasonable accommodation for the price. It is located in a safe area with ample parking. It is 5 minutes from the mall and other shopping areas. We were greeted very warmly by Georgia at the front desk. We had to wait about five minutes for the room to be ready but it was not a problem. There was a small but comfortable lobby seating area with coffee and other hot beverages available with cookies.

The room was clean and spacious enough with two doubles. A large flat screen TV with numerous channels. The bathroom was large enough with the curved shower rod that gives a larger feel to the shower. The towels were thin and a bit rough for my liking. The toiletries were acceptable with shampoo, conditioner, soap, and lotion.

The beds were comfortable with clean linen but the pillows were not very comfortable for my aggravated neck. There was a desk with chair and an easy chair with an ottoman for extra seating. The fridge and microwave were handy amenities. The rooms were mostly quiet but we stayed in a room next to the stairway and could hear the steps and doorway open and close loudly. There was an indoor pool that the kids seemed to enjoy.

The breakfast was not much variety but you could make your own waffles. The fried eggs were not very appetizing along with the sausage. There were bagels, cereals, oatmeal, and very limited fruit selections. There are other food places nearby.

The staff was very gracious and were always willing to make your stay as comfortable as possible. Overall, it was a pleasant stay without any surprises. The rating is commensurate with this level of hotel accommodation. It was very satisfactory for the price and service that was received.

Room Tip: Even though only a few floors, avoid the room next to the stairway for quietness.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, May 31, 2013
Dear "glassman15",

Thank you so much for your very detailed review of your experience with us. We appreciate all feedback, as we are constantly trying new ways to improve all of our guest's expereinces. I am so very sorry that you didn't find our breakfast variety to your liking. We try very hard to keep a fit and healthy selection of menu items in our breakfast. We would welcome a call to the hotel to speak about any menu items that you may have to suggest for us. Your input is very important to us.
We hope you give us a try again in the future, and by then, we have made the necessary improvements that will earn us a 5 star rating. Cheers.
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Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 24, 2013

Nice and clean! You know the owners take pride in managing this hotel. Room are clean and well maintained. I usually do not sleep well away from home but was able to have good night sleeps in a comfortable bed. Breakfast is good and variety of options. I love the fact there is a Tim Horton's with in walking distance.

Room Tip: Like the first floor, was near the pool.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnsManager, Front Office Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this review, May 31, 2013
Thank you so very much for your kind words regarding your experience with us! I am overjoyed to be able to report such great news back to my team! Have a wonderful summer, and we look forward to seeing you in the future! Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Address: 4635 West Henrietta Road, Henrietta, NY 14467
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-Henrietta 2.5*
Official Description (provided by the hotel):
Country Inn & Suites Rochester South, features a spacious two-story lobby with an elegant indoor heated swimming-pool & spa as well as a fitness center. For our corporate guests there is a 24-hour business suites, one-room suites & whirlpool suites, and meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
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Also Known As:
Country Inn And Suites-Rochester Henrietta
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

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