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“satisfied” 4 of 5 stars
Review of Homewood Suites by Hilton Rochester / Henrietta

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Homewood Suites by Hilton Rochester / Henrietta
3.0 of 5 Hotel   |   2095 Hylan Drive, Henrietta, NY 14623   |  
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Ranked #5 of 16 Hotels in Henrietta
brooklyn, United States
1 review
“satisfied”
4 of 5 stars Reviewed 2 weeks ago

The room was neat and clean and our stay was very quiet. We only needed to ask for a towels because the room was stocked with only one. I guess they are trying to conserve energy by forcing you to bring and use your own towel.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, 2 weeks ago
Thank you very much for taking the time to review your stay. I am glad to hear that you enjoyed your stay here. I apologize that there were not enough towels in the room - I can assure you that this is unusual for us. We look forward to hosting your next stay in Rochester.

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
    112
    74
    21
    12
    8
See reviews for
117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Jefferson, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Have stayed many times at this hotel and never had a bad experience. The rooms are large, clean and quite. Would recommend this hotel to any one. The location is near where we want to be. The food is good and the staff is always helpful. Good Job

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, 2 weeks ago
Thank you for taking the time to share your kind comments! I am glad to hear that you find your stays here consistently enjoyable and we hope to see you again soon.

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was a delight from beginning to end. We had spent a long day driving and were thrilled to find a lovely 2 room suite with appliances including a dishwasher. The bed was comfortable and had a ceiling fan above which was great! All in all this was a good decision and very close to the main interstate as well.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, 2 weeks ago
Thank you so much for your kind comments! We take pride in our friendly staff and clean, spacious rooms that are well-equipped for your comfort. We look forward to hosting you the next time you are in Rochester.

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay here. The room was as described. Staff were very helpful. Breakfast was actually quite good. We stayed here while attending the LPGA tournament. We had all the services we needed. It appears that this is a pet friendly hotel if you need one.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, 2 weeks ago
Thank you very much for taking time to post your review. I have shared your comments with all of our team and look forward to hosting your next stay in the Rochester area!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

While the lobby and breakfast areas are better than many hotels of this type, the rooms are badly in need of a "refresh". When was the last time that burgundy and green were considered THE colors for decor. The furniture is uncomfortably soft and the rooms have a stale, old smell to them - even though they appear clean. The staff is friendly and accommodating - far more so than many other hotels.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, 2 weeks ago
Thank you for your review. I am glad to hear that you found our staff accommodating. We are continually working on updating our facilities; please stay tuned and come see us the next time you are in the area!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Cheapest room was $179 per night, ends up being about $205 for the night when all said and done. A lot of money however the staff was super friendly, and the complimentary breakfast was very good. They have a pool and fitness room, neither are very big, but big enough if you needed a quick run or workout.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, 2 weeks ago
Thank you for taking the time to write a review! We learn from our guests and thank you for your comments about your stay. We look forward to seeing you in Rochester again soon.

Sincerely,

Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 8, 2014

I have rarely experienced such service at a hotel before - and I have stayed in MANY hotels in MANY places! We were very pleased and enjoyed the friendly staff, breakfast, all day coffee and comfort of the Homewood Suites throughout our stay. We would definitely stay with Homewood again!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, 4 weeks ago
Wow! Thank you so much for your glowing praise! Our staff takes pride in exceeding guests' expectations and our many amenities keeps guests coming back each time. We hope you come see us the next time you are in town!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Rochester / Henrietta

Address: 2095 Hylan Drive, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Henrietta
#3 Business Hotel in Henrietta
#4 Romantic Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Rochester / Henrietta 3*
Official Description (provided by the hotel):
Welcome to our cozy all-suite hotel in Rochester, New York. Enjoy complimentary breakfast each morning and spend the evening with us Monday through Thursday for the evening reception. Each suite has a fully equipped kitchen with a full size refrigerator, stove top and plateware to make you feel at home. Stay connected with friends and family with complimentary internet access. Located only six miles from the airport, our hotel is in an ideal location for easy travels. ... more   less 
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Also Known As:
Homewood Suites By Hilton Rochester / Henrietta Hotel Rochester
Hilton Rochester
Homewood Rochester
Homewood Suites Rochester Henrietta
Rochester Homewood Suites

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