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“Great Hotel for the Family!” 4 of 5 stars
Review of Homewood Suites by Hilton Rochester / Henrietta

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Homewood Suites by Hilton Rochester / Henrietta
3.0 of 5 Hotel   |   2095 Hylan Drive, Henrietta, NY 14623   |  
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Double HHonors Points!
Ranked #5 of 16 Hotels in Henrietta
Certificate of Excellence 2014
West Carthage, NY
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great Hotel for the Family!”
4 of 5 stars Reviewed August 6, 2014

This hotel was very convenient for our overnight stay. It was easily accessible from 390, within 5 miles to great dining, and very close to shopping and entertain. The staff was friendly and our room was very good. One of the best hotel beds we have ever slept in! Our family of four will definitely stay there again when in Rochester.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, August 16, 2014
Thank you for taking the time to share your great stay! Many guests keep coming back because of our convenient location and the great night of sleep they get here. Please come see us the next time you are in Rochester!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
    131
    82
    29
    12
    8
See reviews for
127
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Albany, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2014

Stayed with my small kids for 2 nights and the hotel worked for us very well. Two large rooms in a suite to put kids to sleep in one, complimentary breakfast and internet, exercise room, high chairs, outdoor patio. I would definitely stay again!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, August 16, 2014
Thank you so much for sharing your wonderful praise! We look forward to hosting you again the next time you are in Rochester.

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantham, United States
1 review
3 of 5 stars Reviewed August 2, 2014

Good location, great staff. Hotel rooms showing age . It would be overall excellent if renovated in the near future. Because we have choices regarding Hilton facilities will not stay here again until updated.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, August 13, 2014
Thank you for your review. We are continually working on updating our facilities; please stay tuned and come see us the next time you are in the area!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, United States
1 review
3 of 5 stars Reviewed July 28, 2014

In my opinion Homewood Suites do not match up to Staybridge Suites. Breakfast and dinner food selection is very limited at the Homewood Suites. To the point you need to look elsewhere for local food if you dont like scrambled eggs and toast. Also the suite accommodations such as desk area and chair quality seems limited here.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, August 13, 2014
Thank you so much for taking the time to write a review. We are continually updating our facilities and menus, and our hotel is centrally located within many options for dining and shopping. Please give us another chance the next time you are in Rochester!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grimsby
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 27, 2014

We recently stayed in this unit with my daughter, son-in-law and their baby. Upon very early arrival the room wasn't yet ready but the staff allowed us to use the conference room area to tend to the baby's needs. The large two bedroom suite was ideal for us. Positives: Room was large (easily accommodated crib) comfortable and clean, staff was very friendly and responsive, pool was very warm, breakfast room was well stocked and maintained. Negatives: pool is small and no hot tub, long walks to rooms from single elevator, no independent temp. controls in the bedrooms

Room Tip: If you are very sensitive to highway noise you may want a room facing the courtyard. If you have di...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, August 13, 2014
Thank you so much for taking the time to write a review! Your tips are excellent; we do our best to accommodate our guests and hope to see you the next time you are in the area!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
Top Contributor
90 reviews 90 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 23, 2014

Room was large enough but decor was very dated. Hallway stunk like stale cigarette smoke. Breakfast was well below the usual Hilton standards. Great location. Staff were all as friendly as could be. I'd rate this property as middle of the road compared to all of the other Homewood's I've stayed at.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, July 29, 2014
Thank you for taking the time to provide us with feedback on your stay at our property. We appreciate your response as each review helps us target areas on which we need to work. I am pleased you found our staff accommodating and our rooms spacious. Please give us another chance the next time you are in our neighborhood!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

We were very impressed with the Homewood Suites. We had to make a last minute hotel reservation with our two dogs. They were the only hotel that had an available room. Expecting the worst, we were very impressed to the point that we will make more reservations for this hotel (we stay in Rochester several times a year to visit our daughter).

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rochwgm, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this review, July 25, 2014
We love meeting our guests' pets and keep treats at the counter! I'm so glad you decided to give our hotel a try and enjoyed your stay; we will see you the next time you are in Rochester!

Sincerely,
Daisy Chei
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Rochester / Henrietta

Address: 2095 Hylan Drive, Henrietta, NY 14623
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Henrietta
#3 Business Hotel in Henrietta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Rochester / Henrietta 3*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to our cozy all-suite hotel in Rochester, New York. Enjoy complimentary breakfast each morning and spend the evening with us Monday through Thursday for the evening reception. Each suite has a fully equipped kitchen with a full size refrigerator, stove top and plateware to make you feel at home. Stay connected with friends and family with complimentary internet access. Located only six miles from the airport, our hotel is in an ideal location for easy travels. ... more   less 
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Also Known As:
Homewood Suites By Hilton Rochester / Henrietta Hotel Rochester
Hilton Rochester
Homewood Rochester
Homewood Suites Rochester Henrietta
Rochester Homewood Suites

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