I booked a room at this hotel through Expedia for two nights, Thursday and Friday nights, so that I could attend a wedding on Friday afternoon. I was assured late check-in was okay by Expedia. I arrived with my family at 11PM at night after a long ride in the car. We were all very tired and ready to just call it a night.
Upon attempting to check in, I was told that my reservations were for Wednesday and Thursday night, and I had been marked as a no-show. I showed the woman at the desk my printed itinerary from Expedia, and while she acknowledged that the paper showed the dates I had planned to stay, she told me that it was up to me to call Expedia and see if they would give me a refund. The only way she would book me a room is if I paid a second time.
Tired and frustrated, I returned to the car and called Expedia. After explaining the situation, the travel service agent called the Super 8 to try and work out something so that we could just check in and stay. After a few minutes, the service agent returned to the line and stated that unfortunately the woman at the desk was unwilling to work with us or Expedia to find a solution. He then found us a room on very short notice at a much nicer hotel.
Overall, my experience at this Super 8 was awful. While I can not comment on the state of the rooms or any of the amenities, I can say that the front desk staff could do with a lesson on hospitality.
However, Expedia was fantastic about righting what was wrong.
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- Also Known As:
- Super 8 Henrietta/Rochester Hotel Henrietta
- Henrietta Super Eight
- Henrietta Super 8
- Super Eight Henrietta