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“Absolute Steal - a Gem That is Worth Every Penny!” 5 of 5 stars
Review of Super 8 Henrietta/Rochester

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Super 8 Henrietta/Rochester
2.0 of 5 Motel   |   1000 Lehigh Station Rd, I90 NYS Thruway at I390, Henrietta, NY 14467-9311   |  
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Ranked #9 of 16 Hotels in Henrietta
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Absolute Steal - a Gem That is Worth Every Penny!”
5 of 5 stars Reviewed June 24, 2012

Stayed here during our recent shopping trip to Rochester. Location is good - we were a few minutes from everything we needed to do and close to hwy. Carpets were slightly worn - that is the ONLY negative I could say about this place! We stayed many times at the hotels worth twice what we paid here - getting pretty much the same thing. No pool here - that is partially why this place is cheaper. Well run - you could see how much the owner/staff care about the service. Very well managed. Breakfast - the usual stuff - fruits, instant oatmeal, milk, cereals, bread, we brought our instant starbucks packets - priceless! The only thing that bothered us was the noise in the middle of the night - we were facing the rear parking lot and someone was fixing the refrigeration unit on one of the truck-trailer units. The repair-truck engine was running and the refrigeration unit was running - making all sorts of noises. But we still fell asleep - no issue here. The place was very kind to us - holding all our parcels - we shipped some stuff from Amazon in advance of our arrival here. All packets were received in good order, kept in the mail-room for almost a week and delivered to our room. Fantastic service, considering this is a budget hotel. Beds were super comfortable, shower was super hot and the bathroom and the room was clean and smelled fresh. Overall, we were very impressed and would stay here again, if we ever come to Rochester again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel Group

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Milwaukee, Wisconsin
Top Contributor
68 reviews 68 reviews
67 hotel reviews
Reviews in 63 cities Reviews in 63 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed June 19, 2012

This is a nice-looking hotel with a firendly staff. It is quite popular with truck drivers, who I assume get a better discount than my (reasonable) AAA rate. It would have rated 4 stars but for a few annoyances. First among them are security concerns- the outside entrance door at the end of the building didn't lock, and our first floor room had no lock on the window.

The room was more spacious than other Super 8s and the hallways much wider. The hotel was certainly rebranded from its original identity. The furniture was in good conditionand the room clean, but there was no shampoo provided (I didn't ask) and the sink drain was slow. The mattress was pretty new.

Breakfast was our next real disappointment. The room seemed so big when I saw it the night before, and it was sad to see only the minimum Super 8 assortment offered. Bread was still in the plastic wrapper and there was only a single 2-slice toaster for all guests to share.

The review form asks about a swimming pool, but there is none.

A few small improvements and I would been pleased with this hotel even at $5 or $10 more.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Super 8 Henrietta/Rochester, responded to this review, June 24, 2012
Dear Valued Guest:
Thank you for taking the time to write a review of our property. Feedback like yours is very valuable in determining how we can improve and better serve you. Our goal is to make everyone feel safe, secure, and comfortable during their stay with us. Our maintenance department has resolved the issue with the door, and Super 8 is currently in the process or upgrading our brand standards for the complimentary breakfast offering. We hear you loud and clear, and look forward to welcoming you in the future.
Thank You
Jason Maloney
Assistant Mananger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Region
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed May 24, 2012

I was hoping to prove the other negative reviews wrong. Unfortunately, I didn't. There was hair on the blankets, tub, counter and toilet. The mirror had water spots all over it. The tub didn't have a plug. The back of the counter was dirty. The room smelled musty. And the breakfast was truly continental.
The staff were great, and these complaint is consistent with many others. This makes me wonder if the management is not allotting enough time for cleaning the rooms???

  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSuper8, Front Office Manager at Super 8 Henrietta/Rochester, responded to this review, June 1, 2012
Dear Valued Guest:
First and foremost, thank you for the compliments to our staff, and for taking some time to provide valuable feedback. Secondly, we apologize for the inconveniences you encountered during your stay. We strive for a clean friendly hotel, and a great experience for every guest. Clearly we did not make this happen for you. I will pass your remarks on to the housekeeping staff and the General Manager. We will also take this opportunity to retrain housekeepers and notify the executive housekeeping manager. Thank you,
Jason Maloney
Assistant General Manager
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Burlington, Canada
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 21, 2012

We stayed one night it is average. Clean quiet but needs some updates. They need to have some fruit for breakfast. The bed was comfortable.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshawa, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 14, 2012

My husband and I and my sister and brother-in-law just returned from a few days in Rochester and stayed at the Super 8 in Henrietta.

I would definitely recommend this motel to stay in. It was clean, the staff were helpful. There was a small breakfast offering, but right next door was a Tim Horton's as well. The prices were very good, housekeeping even replaced our Kleenex when we ran out! My experience has been that's one thing overlooked many times. We also had a fridge & microwave in our rooms.

I will say that it does have it's challenges.when trying to get ready. The light in the bathroom isn't very good for applying makeup and the mirror is quite high.

That aside, it's a good, reasonable place to stay.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornhill
1 review
5 of 5 stars Reviewed April 20, 2012

We stayed one night and were very impressed with the professionalism and courtesy of the desk staff, both on checkin and checkout. Everything was clean, tidy and well-maintained. One of the best experiences we've had in a motel. On the morning of our checkout we noticed several furnishing upgrades going on and were told that the owners are local people who keep the property updated on a 2-year cycle. We highly recommend it.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSuper8, Front Office Manager at Super 8 Henrietta/Rochester, responded to this review, April 22, 2012
Dear Valued Guest,
Thank you for taking the time to share with other travelers about your experience at or hotel. I will pass your comments on to the front desk, and the General Manager. A great experience for all guests is our number one goal. We look forward to seeing you again in the future.
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2012 via mobile

Got a special- stay 2 nights, get 20% off so I thought it was incredible value. Free wifi, breakfast included, which was perfectly fine, clean quiet rooms, safe area.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSuper8, Front Office Manager at Super 8 Henrietta/Rochester, responded to this review, April 22, 2012
Dear Valued Guest,
We strive to provide great service at an excellent price. Thank you for your kind words, and for sharing them with other travelers. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Henrietta/Rochester

Address: 1000 Lehigh Station Rd, I90 NYS Thruway at I390, Henrietta, NY 14467-9311
Phone Number:
Location: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#6 Business Hotel in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Henrietta/Rochester 2*
Number of rooms: 121
Reservation Options:
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Also Known As:
Super 8 Henrietta/Rochester Hotel Henrietta
Henrietta Super Eight
Henrietta Super 8
Super Eight Henrietta

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