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“Outstanding Service” 5 of 5 stars
Review of Red Roof Inn Buffalo - Hamburg

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Red Roof Inn Buffalo - Hamburg
2.0 of 5 Hotel   |   5370 Camp Road, Hamburg, NY 14075   |  
Hotel amenities
Ranked #2 of 7 Hotels in Hamburg
Certificate of Excellence 2014
TORONTO
2 reviews
1 helpful vote 1 helpful vote
“Outstanding Service”
5 of 5 stars Reviewed January 26, 2014

Awesome, super clean, friendly staff (Sharleen, Cori and Joddy), reasonable rate, convenient and comfortable bedroom i.e., bed, pillows, towels, interior designs, bathroom, etc.Highly recommendable...Definitely, I will come back in this hotel and try their other locations...

Cheers,

Alfredo E. Galvez

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 31, 2014
Dear ALFREDO G:

Thank you for taking time from your schedule to review our property, as we always appreciate constructive feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our recently renovated guestrooms and our strong price / value perception, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Sharlene, Ms. Cori and Ms. Jodi as well as the rest of the Team, as we appreciate the efforts put forth to ensure our guest's satisfaction. We look forward to welcoming you again on your next visit to the area.
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191 reviews from our community

Traveler rating
    73
    69
    26
    12
    11
See reviews for
66
37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Mississauga, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 11, 2014

We were stranded during the storm last week. We arrived at this hotel only to have been turned down by several other local ones (and also told no one had any vacancies), The front desk team member Sharlene was the one we greeted and told that they did indeed have a room for us. She will forever be our little Buffalo angel! The room was clean and had everything we needed to for a good night's rest and a coffee in the morning. Thank you!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 15, 2014
Dear Alice P:

Thank you for taking time from your schedule to review our property, as we always appreciate constructive feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our recently renovated guestrooms and our strong price / value perception, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Sharlene and the rest of the Team, as we appreciate the efforts put forth to ensure our guest's satisfaction. We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, New York
1 review
5 of 5 stars Reviewed January 7, 2014

I was stranded during a blizzard and found my way here without a reservation. I was greeted by Sharlene at the front office who couldn't be more accommodating. She set me up with a nice room at a great price without any hassle. She also pointed me in the direction of supplies to ride out the storm. In 5 minutes of being in the lobby I saw her help 4-5 guests with speed and efficiency.

Anyone can have a good room, but good service is something to applaud. Thanks!

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 15, 2014
Dear Rs104206:

Thank you for taking time from your schedule to review our property, as we always appreciate constructive feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our recently renovated guestrooms and our strong price / value perception, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Sharlene and the rest of the Team, as we appreciate the efforts put forth to ensure our guest's satisfaction. We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Georges, Canada
Top Contributor
90 reviews 90 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 5, 2014

We were impressed with the quality of service received from the attendant; she answered to all our questions. The room was clean but small; no coffee maker, no paper tissues, only a chair for the desk. For the price, we were satisfied with this stay.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 15, 2014
Dear 846Bruno:

Thank you for taking time from your schedule to review our property, as we always appreciate constructive feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our recently renovated guestrooms and our strong price / value perception, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. In regards to amenities, you may want to consider upgrading to a Superior King room on your next visit as these rooms include in-room coffee service, iron and full-sized board, large work desk, hairdryer and additional seating. I will be sure to pass along your positive comments to the rest of the Team, as we appreciate the efforts put forth to ensure our guest's satisfaction. We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2014

We needed to find a hotel, at a half way point on our trip home, that was "pet friendly". This hotel was not only convenient - easy on and off I-90 - but allowed pets for free! We were greeted by a friendly desk clerk who made room and dinner recommendations. The Waterstone Grill ,which is next door to the RR, offered a small but nice bar, excellent apps and affordable dinners.

Our room was clean, comfortable, and quiet. We will be back!

Room Tip: If you have a pet, ask for a ground level room.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 2, 2014
Dear jwwarren:

Thank you for taking time from your schedule to review our property, as we always appreciate constructive feedback. We appreciate your comments regarding the hotel staff's level of service, our Pet-Friendly policy, proximity to area attractions and ease of access from the Thruway and overall condition and cleanliness of our recently renovated guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2013

We stayed in a superior king room over the Christmas holiday! The room couldn't have been cleaner! We were greeted at the front desk ByCharlene she helped us get into a room very early in the day! Thanks for the great stay see you next year! This was the first time that I have seen the new Decor , and I like it. When visiting family in Hamburg this is my hotel!

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 2, 2014
Dear Todd P:

Thank you for taking time from your schedule to review our property, as we always appreciate constructive feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our recently renovated guestrooms and our strong price / value perception, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Sharlene and the rest of the Team, as we appreciate the efforts put forth to ensure our guest's satisfaction. We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mayville, New York, United States
Top Contributor
77 reviews 77 reviews
5 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 26, 2013

my parents and i stayed there after going to my cousin's for christmas dinner. the room was very clean. the staff was also very helpful in giving recommendations where to go for breakfast this morning. the only real draw back is that they should have told us to stay on rte. 20 instead of giving us directions on how to get to i90. we are from wny and have travelled between hamburg and our home in mayville, ny over the years many times.

Room Tip: i checked the fitness center by mistake. they don't have one.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 2, 2014
Dear Francie C:

Thank you for taking time from your schedule to review our property, as we always appreciate constructive feedback. We appreciate your comments regarding the hotel staff's level of service and overall condition and cleanliness of our recently renovated guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. In regards to your comments relative to directions, while most of our visitors prefer the convenience of the Thruway, I will remind the staff to be more specific regarding final destination information prior to offering specifics. I will be sure to pass along your comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Buffalo - Hamburg

Address: 5370 Camp Road, Hamburg, NY 14075
Location: United States > New York > Hamburg
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Buffalo - Hamburg 2*
Number of rooms: 108
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Also Known As:
Red Roof Hotel Hamburg
Red Roof Inn Hamburg
Hamburg Red Roof Inn

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