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“They are trying, it's decent” 4 of 5 stars
Review of Red Roof Inn Buffalo - Hamburg

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Red Roof Inn Buffalo - Hamburg
2.0 of 5 Hotel   |   5370 Camp Road, Hamburg, NY 14075   |  
Hotel amenities
Ranked #2 of 7 Hotels in Hamburg
Seattle, WA
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“They are trying, it's decent”
4 of 5 stars Reviewed June 9, 2013

I stayed here last week in room 105. We originally were in room 107, but upon checking in we discovered the air conditioner wasn't working correctly so they moved us next door. We had a king bed superior room with a fridge and microwave. The fridge was nice, it made keeping beverages in the room easy. Didn't use microwave.

The positives: the bed is very comfortable, you can tell it's a newer bed. Very firm and easy to sleep on. The location is very good in Hamburg. The price is decent for a hotel room. Our room did have a hair dryer (but I brought my own based on others reviews that there was none) and they gave a travel size Pantene brand shampoo (but I brought my own toiletries based on others reviews about the foil packet shampoos). The employees are pleasant. This place is non-smoking and surprisingly for an old hotel, does not have much cigarette stink residue in the rooms. I could hardly detect at all the room once had smokers in it (I'm pregnant, my nose is like a dog's right now). Housekeeping is good.

The negatives: Our wifi was down for 48 hours straight. When I complained to the front desk, I was offered to move rooms again. We were already settled in to our room over a day at this point, I did not feel like re-packing all my belongings to move rooms to the other end of the motel on the chance that the wifi was working over there. Our bathroom had ants in it, not terribly impressive. If you get a room on the non-highway side you might have less highway noise, but then you have to listen to trucks parking outside of your room all night. The walls are thin and when people have conversations outside of your room, you can hear every word. The heater/air conditioner is old and tricky. You can't run the air conditioner non-stop, it needs rests. The bed spread is newer but our bedspread already had a round, oil type stain on the top of it. Not really the hotel's fault, but it would be great if they retired bedding that has stains on it.

For the price, this place isn't bad. They ARE trying, they have made a lot of upgrades and hopefully will continue to do so. I'm looking forward to the manager responding to this and only addressing my positive feedback comments and ignoring all my negative ones, like they do for all their review comments.

Room Tip: the superior king room did have a hair dryer and an ironing board with iron. They gave Pantene br...
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, General Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, June 20, 2013
Dear kittiesnest:

Thank you for taking time from your schedule to provide such a detailed review our property. We certainly appreciate your comments regarding the hotel staff's level of service, proximity to area attractions and overall condition and cleanliness of our newly renovated guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. In regards to your constructive comments, please accept our sincerest apologies for the shortcomings listed on your review, as most of them are certainly within the control of the on-site staff and management. We have since replaced the air-conditioning unit in room 107, contacted our pest elimination vendor for treatment of ants, contacted our WIFI vendor and replaced a failed router within our system and reviewed expectations relative to condition of bedding with our Housekeeping staff to ensure our guests are satisfied. Rest assured, the entire Team takes guest satisfaction very seriously and we follow up on all feedback that is provided, as our goal is to continuously improve and meet our guest's expectations.

Again, thanks very much for the review and we look forward to welcoming you again on your next visit to the area.
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179 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Iowa
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 9, 2013

Older hotel, but clean and comfortable. Front desk attendant was very friendly and helpful. They even had a print out (with directions) to local eats. The hotel is located right off the I-90 so it's very convenient. Would stay there again if in the area.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, June 10, 2013
Dear carter1266:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, proximity to area attractions and overall condition and cleanliness of our newly renovated guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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Hamilton
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 26, 2013

Frequently stay in Hamburg to visit The Fairgrounds for the casino and the harness races. The location is excellent. The amenities nearby are great . It is very clean and the staff are very friendly. Beckie on the front desk is very polite , helpful and always has a smile for you . It is a great place for us!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 28, 2013
Dear BillLiving:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, proximity to area attractions and overall condition and cleanliness of our newly renovated guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Beckie and the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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Washington, Pennsylvania
2 reviews
4 of 5 stars Reviewed May 21, 2013

My husband and I stayed for three nights. Staff at the front desk were very helpful and gave us a room opposite of the highway and second floor to avoid hearing cars. No noise problems other than loud people one night. Room appeared and felt clean, AC worked great. Noticed a few ants in the bathroom but nothing major. Great room for a great price, will be staying again in the future.

Room Tip: Rooms opposite of highway are great, 2nd floor first room, no noise.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 23, 2013
Dear bllewis:

Thank you for taking time from your schedule to review our property, as we always appreciate guest feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our newly renovated guestrooms and our strong price / value ratio, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2013

The price of the room was excellent and the location was perfect. Beckie at the front desk was extremely polite amd helpful. I had guest coming the next day and she arranged it so our rooms were next to each other. The room was generally clean. The molding behind the toliet in the bathroom was coming off the wall and has was discolored. Other than that everything else was fine.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 23, 2013
Dear ASwinger:

Thank you for taking time from your schedule to review our property, as we always appreciate guest feedback. We appreciate your comments regarding the hotel staff's level of service, overall condition and cleanliness of our newly renovated guestrooms and our strong price / value ratio, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. In regards to the maintenance issue you experienced, please feel free to contact me at the property directly and advise as to which room you are referring to and we'll make the necessary repairs. I will be sure to pass along your positive comments to Ms. Beckie and the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swanzey, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 18, 2013

The room was comfortable and clean. It is true having a room opposite the highway is best and that a hair dryer is not offered.....but otherwise good for the price. The staff was very helpful and gave us tips on the local area.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 23, 2013
Dear Lionsmouth1974:

Thank you for taking time from your schedule to review our property, as we always appreciate guest feedback. We appreciate your comments regarding the overall condition and cleanliness of our newly renovated guestrooms and our strong price / value ratio, which we believe are critical and distinguishing features that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. In the future, you may want to consider upgrading to a Superior King room which includes in-room coffee service, hairdryers and soon-to-be installed irons and ironing boards. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
1 review
2 of 5 stars Reviewed May 18, 2013

Very noisy, bed uncomfortable, no coffee in room, no hair dryer, wifi doesn't work properly and front desk was rude when I called to ask a question! This is just a cheap motel with a brand name on it!! I would not stay again-ever!

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, May 23, 2013
Dear Bob Nicole C:

Thank you for taking the time to tell us about your experience at the Buffalo Hamburg Red Roof. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you experienced during your recent stay with us. Regarding your comments about the lack of in-room amenities, our Superior King rooms include in-room coffee service, hairdryers and soon-to-be installed irons and ironing boards. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Buffalo - Hamburg

Address: 5370 Camp Road, Hamburg, NY 14075
Location: United States > New York > Hamburg
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Buffalo - Hamburg 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Hotel Hamburg
Red Roof Inn Hamburg
Hamburg Red Roof Inn

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