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Stay here only if you are on a tight... - Red Roof Inn Buffalo - Hamburg

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Red Roof Inn Buffalo - Hamburg: Traveler Reviews

2.0 of 5
5370 Camp Road, Hamburg, NY 14075
Hotel amenities
Red Roof Inn Buffalo - Hamburg
9 traveler photos
Ranked #2 of 7 hotels in Hamburg
4.0 of 5 stars 111 Reviews
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111 reviews from our community

    Trip type
Traveler rating
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Date Rating
Toronto, Canada
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Stay here only if you are on a tight budget”
3 of 5 stars Reviewed February 12, 2013

Stayed here on a Friday night and got such a good price that I was skeptical about this place but as I had a wonderful experience at another Red Rood Inn in Erie a few months ago I went ahead with the booking. The evening we drove in this Inn there was a blizzard. Took a few trips up and down the street as we could not see the hotel driveway which was behind a pub. Due to the blizzard a few motorist had pulled over for the night and check in took over 30 mts. As we had pre paid for our room well in advance, we got a key to to our room which was in bldg 2 as the whole hotel was sold out due to the storm. The rooms looked great but the goodness was only in the looks. You could not control the heat the way you liked. Tap had a mind of its own. Turn hot water and cold water would come and suddenly change to hot again. Taking a shower was a challenge. The area next to the washroom stuck so badly that we avoided going there. Beds were not of good quality. Other then a flat screen TV there was a safe in the room for which you have to pay. No fridge or coffee machine. Also noise from your neighbors was loud due to thin wall. This place was no where close to the Red Roof Inn we had stayed in Erie a few months ago. On top of that there was no internet service. I had brought my laptop and printer with me as I had some work to get done but due to no internet it was a waste of my evening. When I called reception I was informed that due to the weather the internet was down. Tried again in the morning but same issues. If you have extra $$$ to spend and not on a tight budget, avoid this place.

Room Tip: Ground floor rooms.
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ScarboroughMirror about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
February 14, 2013
Dear ScarboroughMirror:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the overall condition of the Inn and in-room amenties, which we believe are critical and distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. I will be sure to pass along your comments to the rest of the Team. In that our property received a renovation in June, 2012 which included all new, Red Roof Inn Standard beds/bedding, your comments relative to the bedding quality are perplexing. However, I realize this topic can be very subjective in terms of each guest's preference. In regards to the in-room heating and water temperature issues you experienced, please accept my sincerest apologies for our shortcoming, as our goal is to meet our guest's expectations. Feel free to contact me directly via e-mail (i0055@redroof.com) or telephone (716) 648-7222 so that I can obtain the specific room number you occuppied and make the necessary repairs. As you noted on your review, we experienced some difficult weather conditions during your visit, which affected our WIFI system. Please know that our system has been fully restored as of the time of this response.

Thanks again for your time and consideration and should your travel plans bring you back to our area in the future, feel free to contact me directly to make arrangements, as we would appreciate another opportunity to host you.
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1 review
“Overall nice hotel”
5 of 5 stars Reviewed February 10, 2013 via mobile

I am doing this review specially f or the woman at the front desk, her name is Cory, she was so nice and overall very helpful , and a great attitude if more people wert like here it be great she could of worked in a dump and she alone would have made it ok

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask barterb about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
February 12, 2013
Dear barterb:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, which we believe is a critical, distinguishing feature that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Cori and the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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Penfield, New York
1 review
“Where oh where is the working refrigerator?”
3 of 5 stars Reviewed January 28, 2013

My review would be higher if our 'Surperior King' room had a working refrigerator sometime during our 3 night stay. We were in town for the dog show held at the Fairgrounds, and appreciate that Red Roof is very pet friendly.

It was very unfortunate that with several promises of a replacement/working refrigerator, we never received the 'new' refrigerator that was promised. The woman at the desk, Candace(I believe) was very appreciative of the frustration I was experiencing, and did what she could. But the maintainence staff definitely was lacking in their service. Our bill was adjusted slightly, due to the inconvenience, but I would rather have had the working refrigerator.

I also find it interesting that I receive e-mails from other Red Roof Inns looking for reviews, but did not receive one after this stay in Hamburg NY. Will I stay again, yes, but before bringing anything into the room I will check to see if the fridge is working!

Room Tip: The poor service rating is due strictly to the lack of quality of the maintainence support. The fron...
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Dog_Show_Traveler_13 about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
January 31, 2013
Dear Dog_Show_Traverler_13:

Thank you for taking the time to complete an on-line review of our property. I sincerely appreciate your constructive comments regarding your recent stay at the Red Roof Inn Buffalo - Hamburg. I was pleased to see that our pet-friendly facility met your needs during your recent travels. In regards to your other comments, please accept my sincerest apologies for the inconvenience you encountered relative to the in-room refrigerator, as we clearly we failed to meet your expectations.

I will make sure to share your comments with the rest of our team, especially the Maintenance staff to ensure we are providing the appropriate service to our guests. In reviewing the staff's efforts relative to your complaint, multiple attempts were made to try and meet your needs including replacing the unit and replacing the compressor kit in the second unit. In checking on the unit after your departure, it was noted that the unit was working up to capacity. I was pleased to read that our Front Desk staff was involved in trying to make amends for the issue by offering an adjustment to your bill via Red Roof Inn's Hassle Free Gaurantee policy. In regards to your comments about not receiving a follow-up e-mail upon your departure, please note that all guest accounts that included an e-mail address receive an e-mail notification soliciting feedback. In reviewing your account, there is, in fact an e-mail address. You may want to take a moment and check all incoming e-mail folders, including the junk/spam folders. Again, we appreciate feedback from our guests, as we strive to continuously improve our property and the quality of our services.

Thank you again for sharing your experience and we hope to have another opportunity to serve you in the near future.
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1 review
“Beckie and her son ROCK!! Great ppl”
4 of 5 stars Reviewed January 21, 2013 via mobile

Had trouble with hotels farther north.but it doesnt matter. im stayin here from now on.Beckie at front desk is very helpful and cheerful.I deal with her three days a week.Met a nice man shoveling snow.He greeted me very nicely and said he hoped I had a good stay.Found out later when i was telling Beckie about how nice he was that he is her son.Housekeeping very nice also.Clean,quiet rooms.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jaboti about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
January 22, 2013
Dear jaboti:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, guestroom cleanliness and quietness of our guestrooms, which we believe are critical and distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Beckie and Mr. Rick as well as the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morristown, New York
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Red Roof Inn Hamburg NY 14075”
5 of 5 stars Reviewed December 19, 2012

Our first visit to the Red Roof Inn visiting family in the area and we were very pleased with the room and facilities, love to be able to drive up to the door and unload the bags and cooler. The room was large with 2 double beds and clean bathroom with plenty of clean towels, well away from Camp road and traffic noise, but very convenient for restaurants and very reasonable
rates for the Buffalo area

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Easyboss about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
December 20, 2012
Dear Bob13664:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the cleanliness and condition of the property, convenience of our exterior room access and proximity to local restaurants, which we believe are critical characteristics in setting our property apart from the competition and generates loyal Red Roof Inn customers such as yourself. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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4.0 of 5 stars 111 reviews
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Additional Information about Red Roof Inn Buffalo - Hamburg

Also Known As:
Red Roof Hotel Hamburg
Red Roof Hotel
Red Roof Inn Hamburg
Hamburg Red Roof Inn
Address: 5370 Camp Road, Hamburg, NY 14075
Region: United States > New York > Hamburg
Amenities:
Business Center Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Hamburg
Price Range: $
Hotel Class:2 star (2*)
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Red Roof Inn Buffalo - Hamburg
5370 Camp Road
Hamburg, NY 14075
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