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“Overall nice hotel” 5 of 5 stars
Review of Red Roof Inn Buffalo - Hamburg

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Red Roof Inn Buffalo - Hamburg
2.0 of 5 Hotel   |   5370 Camp Road, Hamburg, NY 14075   |  
Hotel amenities
Ranked #2 of 7 Hotels in Hamburg
Certificate of Excellence
1 review
“Overall nice hotel”
5 of 5 stars Reviewed February 10, 2013

I am doing this review specially f or the woman at the front desk, her name is Cory, she was so nice and overall very helpful , and a great attitude if more people wert like here it be great she could of worked in a dump and she alone would have made it ok

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, February 12, 2013
Dear barterb:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, which we believe is a critical, distinguishing feature that sets our property apart from the competition and generates loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Cori and the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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209 reviews from our community

Traveler rating
    79
    74
    30
    15
    11
See reviews for
73
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Penfield, New York
1 review
3 of 5 stars Reviewed January 28, 2013

My review would be higher if our 'Surperior King' room had a working refrigerator sometime during our 3 night stay. We were in town for the dog show held at the Fairgrounds, and appreciate that Red Roof is very pet friendly.

It was very unfortunate that with several promises of a replacement/working refrigerator, we never received the 'new' refrigerator that was promised. The woman at the desk, Candace(I believe) was very appreciative of the frustration I was experiencing, and did what she could. But the maintainence staff definitely was lacking in their service. Our bill was adjusted slightly, due to the inconvenience, but I would rather have had the working refrigerator.

I also find it interesting that I receive e-mails from other Red Roof Inns looking for reviews, but did not receive one after this stay in Hamburg NY. Will I stay again, yes, but before bringing anything into the room I will check to see if the fridge is working!

Room Tip: The poor service rating is due strictly to the lack of quality of the maintainence support. The fron...
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 31, 2013
Dear Dog_Show_Traverler_13:

Thank you for taking the time to complete an on-line review of our property. I sincerely appreciate your constructive comments regarding your recent stay at the Red Roof Inn Buffalo - Hamburg. I was pleased to see that our pet-friendly facility met your needs during your recent travels. In regards to your other comments, please accept my sincerest apologies for the inconvenience you encountered relative to the in-room refrigerator, as we clearly we failed to meet your expectations.

I will make sure to share your comments with the rest of our team, especially the Maintenance staff to ensure we are providing the appropriate service to our guests. In reviewing the staff's efforts relative to your complaint, multiple attempts were made to try and meet your needs including replacing the unit and replacing the compressor kit in the second unit. In checking on the unit after your departure, it was noted that the unit was working up to capacity. I was pleased to read that our Front Desk staff was involved in trying to make amends for the issue by offering an adjustment to your bill via Red Roof Inn's Hassle Free Gaurantee policy. In regards to your comments about not receiving a follow-up e-mail upon your departure, please note that all guest accounts that included an e-mail address receive an e-mail notification soliciting feedback. In reviewing your account, there is, in fact an e-mail address. You may want to take a moment and check all incoming e-mail folders, including the junk/spam folders. Again, we appreciate feedback from our guests, as we strive to continuously improve our property and the quality of our services.

Thank you again for sharing your experience and we hope to have another opportunity to serve you in the near future.
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1 review
4 of 5 stars Reviewed January 21, 2013 via mobile

Had trouble with hotels farther north.but it doesnt matter. im stayin here from now on.Beckie at front desk is very helpful and cheerful.I deal with her three days a week.Met a nice man shoveling snow.He greeted me very nicely and said he hoped I had a good stay.Found out later when i was telling Beckie about how nice he was that he is her son.Housekeeping very nice also.Clean,quiet rooms.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, January 22, 2013
Dear jaboti:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, guestroom cleanliness and quietness of our guestrooms, which we believe are critical and distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Beckie and Mr. Rick as well as the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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Morristown, New York
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 19, 2012

Our first visit to the Red Roof Inn visiting family in the area and we were very pleased with the room and facilities, love to be able to drive up to the door and unload the bags and cooler. The room was large with 2 double beds and clean bathroom with plenty of clean towels, well away from Camp road and traffic noise, but very convenient for restaurants and very reasonable
rates for the Buffalo area

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, December 20, 2012
Dear Bob13664:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the cleanliness and condition of the property, convenience of our exterior room access and proximity to local restaurants, which we believe are critical characteristics in setting our property apart from the competition and generates loyal Red Roof Inn customers such as yourself. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gillett
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 13, 2012

We have stayed at the red roof inn in Hamburg on camp road on numerous time when we come up for family visits.we enjoy the staff and becke was pleasant and always available if we needed help sheis always smiling and she works well with the staff we are very lucky to have becke help us.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, December 14, 2012
Dear Sharon C:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, which we believe is critical in setting our property apart from the competition and generates loyal Red Roof Inn customers such as yourself. I will be sure to pass along your positive comments to Ms. Beckie the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed December 11, 2012

We stayed here on our road trip as we were passing through and traveling with our dog. My daughter and I liked the way the room had easy access to outside which was easy for us to bring the dog out and walk him, there was some woods right near the parking lot and the dog loved that area to sniff around. The room itself was standard and clean, no fridge in the room, no coffee maker, tiny thing of shampoo which was not much to share for 2, and only 2 bath towels which were thin and hard. This was a fine stay though for travelling through with a pet. Really would have liked a coffee pot in the room, how much can this cost? And give people more shampoo and towels this is very cheap on the hotels part as I felt they were really being cheap with everything here.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, December 12, 2012
Dear kyms9:

Thank you for taking the time to complete an on-line review of our property. I sincerely appreciate your constructive comments regarding your recent stay at the Red Roof Inn Buffalo - Hamburg. I was pleased to see that our pet-friendly facility met your needs during your recent travels. In regards to your other comments, please accept my sincerest apologies for the overall experience, as clearly we failed to meet your expectations relative to the price / value relationship.

I will make sure to share your comments with the rest of our team, especially the Front Deks staff to ensure we are providing the appropriate amenities based on the number of guests occupying the guestroom. Also, please note that our Superior King rooms are currently outfitted with in-room coffee makers and we have plans to continue this upgrade to all rooms in the near future. In the meantime, please note that we provide complimentary coffee in our lobby at all times. Again, we appreciate feedback from our guests, as we strive to continuously improve our property and the quality of our services.

Thank you again for sharing your experience and we hope to have another opportunity to serve you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 11, 2012

Wish it was a little cheaper but was a bills home game weekend and needs a better shower curtain floor in bathroom got pretty wet lol other than that was a great stay! Clean room, friendly and helpful staff!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review, December 12, 2012
Dear NYCrachelle:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, guestroom cleanliness and proximity to area attractions including Ralph Wilson Stadium, which we believe are critical and distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Buffalo - Hamburg

Address: 5370 Camp Road, Hamburg, NY 14075
Location: United States > New York > Hamburg
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Buffalo - Hamburg 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Hotel Hamburg
Red Roof Inn Hamburg
Hamburg Red Roof Inn

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