My review would be higher if our 'Surperior King' room had a working refrigerator sometime during our 3 night stay. We were in town for the dog show held at the Fairgrounds, and appreciate that Red Roof is very pet friendly.
It was very unfortunate that with several promises of a replacement/working refrigerator, we never received the 'new' refrigerator that was promised. The woman at the desk, Candace(I believe) was very appreciative of the frustration I was experiencing, and did what she could. But the maintainence staff definitely was lacking in their service. Our bill was adjusted slightly, due to the inconvenience, but I would rather have had the working refrigerator.
I also find it interesting that I receive e-mails from other Red Roof Inns looking for reviews, but did not receive one after this stay in Hamburg NY. Will I stay again, yes, but before bringing anything into the room I will check to see if the fridge is working!