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Red Roof Inn Buffalo - Hamburg: Traveler Reviews

2.0 of 5
5370 Camp Road, Hamburg, NY 14075
Hotel amenities
Red Roof Inn Buffalo - Hamburg
Ranked #2 of 7 hotels in Hamburg
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107 reviews from our community

    Trip type
Traveler rating
    43
    33
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Date Rating
Cold 'n Snowy Northern NY
2 reviews
1 helpful vote 1 helpful vote
“Better stay than you would EVER expect for the price!”
4 of 5 stars Reviewed October 14, 2012

Recent 3-night road trip, 2 nights here and a night at another hotel in downtown Buffalo. The other hotel had a 4.5 star rating BUT - gotta tell ya - we had a superior overall stay here at a fraction of the price. Squeaky-clean room (ESPECIALLY the bathroom !!!), nice big wide-screen TV, fridge and microwave, the room even smelled especially nice. And unlike the other place, no mildew anywhere.

Equally impressive was the down-home-friendly greeting we received on check-in - there's just something especially nice about we-really-appreciate-your-business friendliness - and even nicer, this attitude was repeated by every staff member we met during our stay, right down to the maintenance guy and the housekeeping staff. They even went out of their way to let me plug in my Chevy Volt, a request that was met with laughter at the 4.5 star facility. And there is an INCREDIBLE steak house next door with equally fun 'n friendly staff and the best road meal we've had in a while, the quality and proximity more than makes up for the absence of an in-house restaurant/bar.

If you want full-amenity digs this isn't your place but for a clean, comfy basic stay it doesn't get any better.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BobAndKarenNY about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, General Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
October 15, 2012
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Very comfortable and convenient”
4 of 5 stars Reviewed October 13, 2012

From a very pleasant desk clerk to a nice comfortable room at a very reasonable price, we were very pleased. We appreciated the little things as well - hooks on the back of the bathroom door, reading lights over the bed. Doesn't sound like a lot but we notice these things when they aren't there. No breakfast offered but that was ok for the price.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Betswa about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, General Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
October 15, 2012
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
64 helpful votes 64 helpful votes
“Another great Red Roof experience”
5 of 5 stars Reviewed October 1, 2012

This was only our 2nd time staying at a RR Inn. We stayed prior to a Buffalo Bills home game, due mostly to the close proximity to the stadium. Excellent highway location, very quiet on side which does not face the I-90. We had 3 rooms booked and in fact there was some confusion at check in with one of our reservations however the staff on duty got everything cleared up with no problem. Staff were very welcoming, even asked us if we needed suggestions on where to dine. In morning the staff member (Becky) was pleasant to guests coming in to get coffee, which is nice to see.

Be aware that this location is filled up with a lot of football fans prior to Bills home games. Fans tend to party the night before so it's a bit noisy outside. I can say however that by 11pm it was mostlly quiet. I'm not sure if staff spoke to some of the partiers or if they just calmed down on there own. All in all, it's a lot of fun to be amongst football fans. They were all good natured and so were we.

Room Tip: A quiet property but if you can, try to get a room not facing the I-90.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bflojim about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
October 2, 2012
Dear bflojim:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service and proximity to area attractions including Ralph Wilson Stadium, which we believe are critical distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to Ms. Beckie the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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Rochester, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Comfortable & Convenient”
4 of 5 stars Reviewed September 18, 2012

I was in the area for an art show over the weekend and stayed there Friday night. I had a king room with a refrigerator and microwave and flat screen tv. The room was very clean and frankly very comfortable. Yes, it is along a major highway but my room was away from the highway and facing the woods and once I closed the door it was very quiet. In fact, I did not hear other people staying there even though the parking lot looked full. I would recommend it to anyone passing through. It was not the Ritz but it was adequate and comfortable and clean. Also the staff in the office was very efficient and friendly.

Room Tip: Rooms facing the woods are quieter away from the major highway.
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Catnip2 about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
September 20, 2012
Dear Catnip2:

Thank you for taking time from your schedule to review our property. We appreciate your comments regarding the hotel staff's level of service, proximity to area attractions and overall condition of the Inn, which we believe are critical distinguishing features that set our property apart from the competition and generate loyalty to the Red Roof Inn brand. I will be sure to pass along your positive comments to the rest of the Team! We look forward to welcoming you again on your next visit to the area.
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Castle Rock, Colorado
Top Contributor
135 reviews 135 reviews
89 hotel reviews
Reviews in 75 cities Reviews in 75 cities
52 helpful votes 52 helpful votes
“Average, nothing special”
3 of 5 stars Reviewed September 3, 2012

Late night check in. Cranky staff. Room was musty and not very clean. Poor towel quality, bed was not in very good condition and the bedding package was thin. Just your average Red Roof Inn. Use a discounter to get the best rate and do not stay long.

Room Tip: Stay as short as possible at this location.
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask mas4467 about Red Roof Inn Buffalo - Hamburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan G, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review
September 8, 2012
Dear mas4467:

Thank you for taking the time to complete an on-line review of our property. I sincerely appreciate your constructive comments regarding your recent stay at the Buffalo Hamburg Red Roof.

I will make sure to share your comments with the rest of our team, especially the Front Desk Service agent who checked you in and the Housekeeping staff to review our standards relative to room cleanliness. In regards to your comments regarding our bedding package, please know that we recently upgraded the entire package in June, 2012 including new foundation, mattresses, linens, pillows and duvets. I will be sure to share your comments about your experience with our Standards Committee for a full evaluation. We appreciate feedback from our guests, as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.
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Additional Information about Red Roof Inn Buffalo - Hamburg

Also Known As:
Red Roof Hotel Hamburg
Red Roof Hotel
Red Roof Inn Hamburg
Hamburg Red Roof Inn
Address: 5370 Camp Road, Hamburg, NY 14075
Region: United States > New York > Hamburg
Amenities:
Business Center Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Hamburg
Price Range: $
Hotel Class:2 star (2*)
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