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“Best hotel in Hamburg” 5 of 5 stars
Review of Holiday Inn Express Suites Hamburg

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Holiday Inn Express Suites Hamburg
2.5 of 5 Hotel   |   3565 Commerce Place, Hamburg, NY 14075   |  
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Ranked #1 of 7 Hotels in Hamburg
Erie, Pennsylvania
1 review
3 helpful votes 3 helpful votes
“Best hotel in Hamburg”
5 of 5 stars Reviewed March 28, 2014

I Travel to Hamburg ever week for work and the Holiday Inn Express is the only place to stay in Hamburg The staff is very nice and very helpful they always go out of there to make sure your stay with them is wonderful. The rooms are well Maintained and CLEAN. I plan on bring my family for a weekend to swim with the points that I have earned by being IHG rewards Member

Room Tip: I prefer the highest floor
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
    94
    44
    11
    1
    4
See reviews for
57
46
8
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Any
English first
Hamburg, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2014

I found this hotel to be a very good choice for our stay.The hotel was very well kept,the management and staff very courteous and friendly,and the breakfasts most enjoyable.The staff here could not do enough to make our stay as enjoyable as possible. I would come back here time and time again.They really went out of their way to do all they could to make our stay enjoyable.
Very,very satisfied

Room Tip: Our corner room was very large .
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2014

Thank you so much for the wonderful stay at your lovely hotel! Your housekeepers are wonderful and maintained my room daily and then some! The breakfast is yummy and I liked your cinnamon rolls, but you need donuts because I love them!!! lol The front desk people are very helpful in guiding me around the area! Very friendly and cleanest hotel I stay at! Thank you again!!!

Room Tip: Being on 4th floor you have no one above you! The gym and pool are amazing!!!! Love it!!!
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Collins, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 26, 2014

We have been here for a couple months due to water damaged house. Our room has blood on walls, still there. Finding bugs on the walls in corners. Keep getting blood stained sheets. Spider web that has been there since we got here and still there. Housekeeping is not the best. Washer is $3/load. Dryer is $3/load. Dryer doesn't dry. Spend a lot of money. One employee was nice enough to dry the remaining of the wetness in there housekeeping dryer(10 minutes). The general manager never spoke to us in person, just left a letter under our door stating we cant have them dry the rest of the wet out and to use the dryer downstairs(we already do but doesn't dry all the way) or go to a laudromat. How is that convenient. They need to fix the dryer. Walked in on employees talking about us. Very unprofessional. Business center- old computer that takes forever to work. Printer prints out large black streaks. They are making thousands of dollars off of our stay. Some accommodation would be nice. Take some of that money and fix things! Our insurance wants to know how we are being accommodated so they know if they should move us elsewhere and to keep them on there hotel list. I say...take this hotel off the list.

Room Tip: Don't stay here.
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  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Hamburg, responded to this review, April 10, 2014
Dear Nikki B,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, New York
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 22, 2014

Just traveling around New York, and came across this hotel right off the thruway. It is kept up very well, and very clean. Breakfast was good, and it was just of Holiday Inn Express Standards. Rooms were spacious. I would recommend, and I would definitely stay again

Room Tip: Room 412, very nice.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunrobin
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 17, 2014

The hotel room was great. It was a spacious king room with an enormous bathroom. We asked for suggestions for take out and were given some flyers. The person at the front desk encouraged us to register for the IHG rewards club which we used for the rest of our trip. It really speeded up the reservation process.

Pretty much the only drawback is there is no signage to indicate you are going the right way when you get off the interstate. It is hidden behind some other hotels and in the dark it is a little tricky.

I agree with the other posters that it is a little pricey given the location. It is a nice hotel though.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairport, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 12, 2014

For a number of reasons this pretty good motel is overpriced, not the least of which is the lack of easy to read, accessible signage. As Pelosi might say, YOU GOTTA FIND IT BEFORE YOU CAN STAY THERE! If you're thinking you'll drive by it and see it.....you probably won't. It sits way back behind other properties and is barely visible from the highway. While looking for places to plug in a fan and an IPOD speaker/charger I was disappointed at the lack of AC outlets. It's the 21st century folks .....c'mon. You'll note that I rated this place well ...........the price just wasn't commensurate with the value rec;d. It was the dead of winter near nowhere special. Give me a Courtyard or Hampton Inn.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Suites Hamburg

Address: 3565 Commerce Place, Hamburg, NY 14075
Phone Number:
Location: United States > New York > Hamburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Suites Hamburg 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites features 84 quest rooms and suites, and is an interior corridor hotel conveniently located off I-90 at exit 57 in Hamburg, NY. This Hamburg, New York hotel is the ideal location for business and leisure travelers alike. This Hamburg hotel is situated just a short drive from Buffalo/Niagara tourist attractions, shopping malls, sporting venues, colleges and universities. Attractions include: America's Fair, Fairgrounds Gaming & Raceway, The Agri-Center, Ralph Wilson Stadium - Home to the Buffalo Bills, Downtown Buffalo / Canada, HSBC Arena - Home to the Buffalo Sabres and Buffalo Theatre/Nightlife District just to name a few.If you are planning a business or social function, we offer one meeting room accommodating up to 30 people. Let our professional sales staff plan and execute your function right down to the last detail.Additional hotel amenities include: Express Start breakfast bar, business center, high-speed Internet access, indoor heated pool, fitness room, dry-cleaning services and free parking. We look forward to your stay at the Holiday Inn Express Hotel & Suites where it is always our pleasure to serve you! ... more   less 
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Also Known As:
Holiday Inn Express Suites Hamburg Hotel Hamburg
Holiday Inn Hamburg

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