The place is awful. Starting with the outside. The roof is hanging off! Tucked in back of a Quality Inn, it almost looks like a dark alley hiding from the world. The hallways are filthy and in horrible condition. The bathroom had something (afraid to think what) smeared on the wall. The TV remote did not work. Mattress was falling off of box spring - didn't fit. We traveled with our pet as I stated in our reservation. We were chased down for our pet fee, confronted as if we were devious! Other hotels took pet fee at time of check out. Unfriendly, unclean, no maintenance - yuk! How did this get 4 stars from TripAdvisor????
Find a different place if you are concerned about cleanliness and safety.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding hallway, bathroom and the matrass on your recent visit. I have shared your feedback with our maintains man to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Hamburg.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.