Arrived for an overnight birthday celebration with my family and some friends. The pool was great, lifeguards on duty until 5pm but the pool closed at 6pm which we thoughts was unusual but we were able to get our swimming in and it was fun.
AND THEN, a water main burst just as we were leaving the pool area to go back to the room. The pool attendant advised us not to use the elevator because there was water in the elevator shaft. (no sign indicated to not use elevator) but we walked up 6 floors to stay safe. We were told the water problem would be taken care of within an hour. As 3 hours passed and we were still without the use of a toilet.
The front desk stopped answering the phone, so I walked to the front desk only to be told they would not refund our night stay. The night manager was nasty! He come right out and said "we are not refunding your money!" His tone was very abrasive, other guests as well as myself were very taking back by his demeanor. If he would have only used a bit more tact in his communication to the guests, it would have gone a long way.
Having no use of a toilet or running water all night (think that is against the law?)
and having to leave with 5 children in that frigid cold last night was awful. We were offered a 50% discount on our two rooms. (which I was willing to accept just to get home at 10:30 at night)
As we were leaving, there was a terrible gas smell and there was water dripping from the ceiling in the main lobby area. We advised the manager about this on our way out but he didn't appear concerned at all. Thanks for the 50% off but no thanks. Will be requesting a full refund. We will make sure others know how the guests were treated.
Rooms need updating, bathroom doors all scratched up. Very dated. Do yourself a favor and go somewhere else.
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- Also Known As:
- Holiday Inn Grand Island (Buffalo / Niagara) Hotel Grand Island
- Grand Island Holiday Inn