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“Best experience” 4 of 5 stars
Review of Byblos Niagara Resort and Spa

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Byblos Niagara Resort and Spa
3.0 of 5 Hotel   |   100 Whitehaven Rd, East River Rd, Grand Island, NY 14072 (Formerly Holiday Inn Grand Island)   |  
Hotel amenities
Ranked #1 of 6 Hotels in Grand Island
Ahmedabad, India
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
“Best experience”
4 of 5 stars Reviewed 1 week ago

We had three days Niagara-Washington DC tour by TakeTours.com last October and operator made reservation for us at this hotel.We found this hotel very comfortable and visitors friendly. It was clean with well maintained baths, beds were excellent. Main attractions are very nearby. We surely would like to recommend it for travelers with tour or on their own.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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93 reviews from our community

Traveler rating
    15
    29
    22
    10
    17
See reviews for
35
19
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
PUNE
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

my niagara visit was pleasant primary reason was stay at byblos resort only location is little far from niagara it on the way to boston , but comfortable stay and nice hotel to relax . rooms are quite big.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

In all the years that I have organized hotel room stays for various groups and teams, I have never dealt with a more responsive and accommodating person than Marnie who is the Senior Sales Manager at this location...top notch!

Thank you!

Stayed December 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 4 weeks ago

When we arrived at the hotel and asked if we could upgrade, they were having computer issues which took about 20 minutes to resolve in order for us to check in. The front desk woman was very helpful, friendly, apologetic and provided us with a free upgrade to the executive floor with a nice view of the river for the inconvenience.

Unfortunately at 4am, our neighbours were playing their music. After several attempts at contacting the front desk, our call was finally answered. When we related that we had been trying to contact them for 10 min in order to tell them about our neighbours music which was keeping us up, we were offered no apology only "Ya I was delivering receipts. We'll look into the matter". Honestly, it sounded as if I had awoken the front desk woman from a nap! The issue was resolved fairly quickly and the music was turned off. But then again at 7am, we were woken up by "sounds" coming from our neighbours. We discovered that it was the adjoining door that had no soundproofing what-so-ever.

Upon checkout, we were not asked how our stay was. I relayed our story to the gentleman who checked us out along with the recommendation that parties that are not traveling together should not be put into rooms with adjoining doors. He assured us he would speak to the general manager about our comments, whether he did or not, I'm not sure.

Overall, I really feel like this hotel is missing a huge opportunity here. The location is pretty convenient and the drive along the river is beautiful. Customer Service was wonderful at check in, but overall we were not pleased during the duration of our stay. The rooms need a bit of work; room could have used a paint job, the drain in the shower ran slow, there was no fan in our bathroom, and the heater was clicking like a clock all night.

Room Tip: Ask for a room facing the river. The view is lovely.
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  • Stayed November 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Malang, Indonesia
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 15, 2014

We, couple, stay in this hotel when visiting Niagara Falls. The rooms are big, even for couple, I think it's big enough for 4 person. Clean. And the toiletries n amenities are great. Just like 5 stars hotel. The location are quiet, good choice for take a rest and relax. They also had kid playground in 1st floor. Eventhou the location little far from Niagara. Not easy to get there if you don't bring a car or arrange by tour agent.

  • Stayed November 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 11, 2014

Pros: The staff was very friendly. River facing room has a great view. Location was great for driving to both Niagra Falls and downtown Buffalo.

Cons: The rooms were noisy with uncomfortable beds and there was no complimentary breakfast. Also, there was no refrigerator and only one ice machine on a different floor.

Stayed November 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 1, 2014

On our vacation to Buffalo and Niagara Falls, this hotel was in a great location on Grand Island - right between each - 10 minutes either way to Buffalo or Niagara Falls. We got a king room with a river view, which was nice. The room was very clean and since we were busy most days we didn't spend much time in the room. For the price (I got the room for $117/nt on Expedia) I think it was well worth the money. The lobby, pool, restaurant, all were nice (good food in the restaurant). You can tell the hotel has been there awhile (I think it used to be a Holiday Inn) it has things that show it's age like old door handles on the bathroom and some wear on the bathroom doors. The outside of the hotel could use some cleaning also - cobwebs around lights and on the walls around a side door, and our balcony was the same way. Other than that, I think it was a great value and good location for us.

Room Tip: Get a room with a river view for sunsets and sunrises.
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  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Byblos Niagara Resort and Spa

Address: 100 Whitehaven Rd, East River Rd, Grand Island, NY 14072 (Formerly Holiday Inn Grand Island)
Location: United States > New York > Grand Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Grand Island
Price Range (Based on Average Rates): $
Hotel Class:3 star — Byblos Niagara Resort and Spa 3*
Number of rooms: 263
Reservation Options:
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Also Known As:
Holiday Inn Grand Island (Buffalo / Niagara) Hotel Grand Island
Grand Island Holiday Inn

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