We stayed one night in this hotel in July in a superior room. I agree with other reviewers about the maze of corridors. We had one of the newer rooms (I think) overlooking the Thames at the back of the hotel. Unfortunately, it was a warm day/evening and we couldn't open the windows more than a couple of inches which was a shame. Without air conditioning, the room was unpleasantly hot overnight. The card by the empty ice bucket in the room invited us to ring reception for ice which we did but it never arrived. The restaurant looked expensive so we had a pleasant stroll along the riverbank and found a good choice of reasonably priced restaurants.

The mini fridge in the room had interesting prices - over £12 for half a bottle of not very special white wine, £1.95 for a can of coca cola - take your own and avoid the rip off prices.

The bathroom was adequate and spotlessly clean, though a few of the floor tiles were cracked.

The breakfast was excellent and the service good but there was strangely little atmosphere in the restaurant. Check-out took ages which is not good if you need to get to your meeting on time.

We were here on business and the hotel was adequate. I wouldn't want to stay here for leisure.

The hotel is in a nice setting on the banks of the Thames. The English Breakfast during the week is good. (At weekends it tends towards mass produced buffet.) It's nice having a mini-bar fridge in the room. It's convenient to the main shopping area, a number of restaurants and bars, and the Staines train station.

Unfortunately, the hotel lacks the things that one might expect for the price. It tends towards the quaint. There was no air conditioning. Given the increasingly hot British summers this is a real problem. Especially given the fact that many of the rooms are on the first floor near busy walkways and I didn't feel comfortable leaving the windows open. And even with the windows closed it is noisey. It was noisier than most of the hotels I have stayed at near Heathrow Airport. And while there is access to a leisure / fitness center, it is about 1/2 mile away.

I might stay there again during a cool time of year, but I wouldn't stay there again during the summer.

This is my first review on this site, and please understand that I am not in the habit of complaining! But simply had to share my experience of this hotel. Will keep it breif:

Public areas are very tired, worn and scruffy

Staff appear tired, frustrated and miserable

Room (we were in the older part of the hotel), had very little ventilation unless you chose to have the patio door wide open, in which case you could not shut the curtains, or enjoy any security. Admittedly it was a warm day, but room was unbearable. Balcony was filthy with a full ashtray waiting for us. Railings rusty. Nasty view onto dirty flat roof and conservatory roof.

Went down to breakfast an hour before it was due to finish but they had run out of nearly everything. Carpet in conservatory was very grubby. Had to wait 10-15 minutes to be seated/ Sofas in bar area tired and ripped.

Was so disappointed as knowing the Staines area, I knew the hotel used to have a great reputation. But we would definitly never return. I wish now that we had simply booked into the Travelodge.

Stayed here for 2 nights in an executive room which was a reasonable size but the decor is sub standard for the room price (£150 on week days!). The bed was comfortable but I would much prefer a duvet to the old blankets & bedspreads. The bathroom was fine, although the shower mixer tap made it hard to get the right temperature. The room internet access is dialup by plugging into the telephone & they don't have any cables so take your own. Ate in the restaurant one night, our starter was good, as was the wine, but both our main courses were mediocre. The restaurant is too brightly lit, making it devoid of atmosphere. Breakfast was fine with a good choice of menu. The service was good at both reception & in the restaurant. The hotel was marketing itself for romantic weekends but I definately wouldn't recommend it as the rooms don't have any touches of luxury that you would want for such a weekend.