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“Great room” 5 of 5 stars
Review of Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
3.0 of 5 Hotel   |   Thames Street, Staines TW18 4SJ, England   |  
Hotel amenities
Ranked #4 of 5 Hotels in Staines
1 review
“Great room”
5 of 5 stars Reviewed February 1, 2013

We stayed in the family room after a family wedding. The room was big enough for a travel cot and playmat. Staff were helpfull and i cant fault the breakfast buffet to start your day. bed was comfy and clean..... Will be staying again soon.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, February 2, 2013
Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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none
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 17, 2013

We recently had our wedding reception at the Thames Lodge. The staff were wonderful throughout, both in the planning and on the day itself. It is a nice venue with photo opportunities on the riverbank, but it is the quality of service, and the friendliness of the staff that raised this up to an excellent rating.

Food and room quality are consistently high, and the restaraunt which is where the events, including are reception, are held has nice views straight out onto the river.

I would recommend this venue for that special event without any hesitation.

Room Tip: Look for a room on the river side. Rooms on other side face road. You may want to avoid a ground f...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, January 28, 2013
Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llandudno, United Kingdom
1 review
5 of 5 stars Reviewed January 13, 2013

would perfer to help ourselves to breakfast every day last day of stay found hair in breakfast otherwise had a good time staff were very polite and helpful.
we would stay again when will come down south and would recommend hotel to friends and family.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, January 28, 2013
Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
heathrow
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 29, 2012

Our family just had christmas dinner ad I must say I was pleasantly suprised. Firstly the view of the thames was pleasant and the the price was very fair compared to to other hotels in the area.
The staff were friendly and could not do enough for you. There was one star which his name escapes me but he was from morrocco the man is legend.
The food was of a good standard and plenty of it all in all a a good effort and if I was in the area next year I would consider booking again.

Many Thanks to all the Team

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, January 30, 2013
Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 8, 2012

I stayed here for two nights to enable me to travel into central London by train on one day and Kingston by car on the following day.The station is about half a mile walk away from the hotel so quite convenient.

I had a very good room with a balconey and a view over the river. The room was comfy with a large LCD TV, a firm comfortable bed, good linen and bedding and a good quality on-suite bathroom.

I paid for WiFi which was expensive and not the hi-speed it was advertised - loads of buffering when streaming even with a full signal.

The breakfast was all good quality food let down by nearly everything being cold or at best tepid.

I only had one meal there which was a gourmet burger and chips which were edible but not my idea of gourmet.

However despite the little niggles I will definitely stop again if I'm in the area and would consider it as a base for trips into London.

Room Tip: Go for a river view if you can.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review, January 30, 2013
Many thanks for your kind comments, it's always great to hear some positive feedback about the hotel and I will make sure that this passed on to the rest of the team!
I hope to able to welcoming you back to the Thames Lodge Hotel in the near future.

Kind regards

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 2, 2012

Stayed here after a family wedding nearby, ask for a room with a view of the thames if you can, halls do have a slight damp smell to them, not a real issue, room was a good size, bed firm and comfy, you could here all the road noise through the window, parking for say 30 cars at front of hotel, close location to town, it did the job, could do with a refurb in my opinion.

Room Tip: Thames view
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 30, 2012

Stayed at the Hotel for the first time last week. Very average - poor and over priced for the service and food, i think the only positive is the location to Staines, otherwise I cannot understand why anyone would want to stay.

I will not stay at this hotel again, unless absolutely necessary.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Location: United Kingdom > England > Surrey > Staines
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Staines
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Official Description (provided by the hotel):
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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