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“Lovely setting, standard pub food” 3 of 5 stars
Review of The Swan Hotel

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The Swan Hotel
3.0 of 5 Hotel   |   The Hythe, Staines TW18 3JB, England   |  
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Ranked #3 of 5 Hotels in Staines
Windsor, United Kingdom
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
“Lovely setting, standard pub food”
3 of 5 stars Reviewed October 9, 2013

We enjoyed Sunday lunch here as a large group to celebrate a birthday, and had an enjoyable afternoon. The meals were as you would expect form a pub menu, but were served, hot and presented well. The pub and general atmosphere of the pub was good, but not memorable, but again, it is a pub environment. The staff seemed a little busy and overstretched which did show itself to the customer, by them being a little less attentive that we would like, or expect. Little things like a food check after being served, and an offer to get further drinks etc were missed and we eventually went to the bar to avoid delay. However, it was a lovely afternoon, and as they were so busy that day, we believe a second visit would probably give a more positive outcome. Food was good, affordable and the Sunday roast worth another visit.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
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202 reviews from our community

Traveler rating
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    28
    21
    17
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34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 5, 2013 via mobile

I think that this hotel scores highly because it does get top marks for location- beautiful setting on the river Thames, the hotel rooms are beautifully decorated and it is always as clean as you would expect. It also does a great breakfast. HOWEVER.... Be warned, the young team are rude and uncaring. They are arrogant and have poor knowledge of the product and are ill equipped for dealing with things when they go wrong - as they inevitably do here. DO NOT eat dinner here! The menu is pretty bad to begin with - I actually think the bar menu is better but when (well if you ever - because it generally takes so long....) get your good it is likely to be bland, cold, burnt and generally poor. Don't waste your money eating here, there are enough places in Staines that you don't have to. In summary, ok for a drink by the river on a lazy afternoon, rooms ok if you can tolerate the team, but don't waste your money on the food - and don't expect a good outcome if you complain!

  • Stayed September 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Hong kong
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

We stayed for one night before our return flight to Hong Kong. We had been there for lunch previously and decided to try it instead of the usual airport hotels. The room was perfect. There were lots of extra little touches that you do not get with the large chain hotels. Breakfast cooked to order was really nice. I would definitely stay here again but maybe for longer next time.

Stayed September 2013, traveled as a couple
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Nokia, Finland
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 25, 2013

Stayed here for few nights on a business trip. Awesome room overlooking river Thames. The service was good and prompt. Good connections and conveniently located near Heathrow. Nice restaurant to sit few meters from the river.

Room Tip: Ask for a room with river view
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ely, United Kingdom
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 3, 2013

Lovely hotel, we had a balcony overlooking the river, which was quite charming. Unfortunately the serving staff appear to have been trained at a fast food burger chain. The bar was lovely, with an excellent range, but being called 'buddy' by a barman younger than my children does not inspire me. A pity, because it is nearly very good.

Room Tip: Ask for a river view
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abercarn
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 25, 2013

You will not go wrong by booking into The Swan.

My husband and his work colleagues booked to stay in a Superior Double room from 16th - 18th August. Their rooms were beautiful, light and clean, with a wide range of teas and coffees in the room.

The staff at The Swan were extremely attentive too, as the men were leaving before breakfast, the staff brought a choice of breakfasts to their room prior to them leaving.

Brilliant service, attentive staff, excellent hotel and highly recommended.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 8, 2013

I had dinner at The Swan whilst working in Staines. If you are looking for traditional pub grub it will not let you down. The staff were very friendly and helpful. The location is on the river so the setting is excellent, especially during summer. To sum up it is a good traditional pub.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swan Hotel

Address: The Hythe, Staines TW18 3JB, England
Phone Number:
Location: United Kingdom > England > Surrey > Staines
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #3 of 5 Hotels in Staines
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Swan Hotel 3*
Number of rooms: 11
Reservation Options:
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Also Known As:
The Swan Hotel Staines
Swan Hotel London

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