We decided to stay at this hotel as a halfway point from our home to Woodbury Commons. The whirlpool suite was the selling point. I made a reservation online at 5pm. We arrived at 8pm. I spoke to the gentleman at the front desk when we arrived, explained how sorry we were for not getting there before 6pm, which the website stated was our check in time. The front desk clerk told me that he didn't have to honor our reservation because we were late, but since he is such a nice guy, he would still give us the room. That was my first clue something was amiss. He gave me my room key, and less than 5 minutes later I was back at the front desk. He never activated it, and told me it was my fault for putting it next to a credit card. I don't have a credit card! He activated it again, and it worked! Now we could get in our room...which was freezing and musty smelling. We cranked the heat, left to go to dinner. When we returned to the room, I decided to draw a bath in the Whirlpool tub. The cold water faucet was broken, and cold water went all over everything!!! Then, when I turned the jets on, nasty black curly hair started floating around! I immediately called the front desk. The overnight receptionist came in with Wind ex to clean the tub! He actually thought we would stay if he cleaned it. When we said we wanted our money back, he said no because we had been smoking in the room. We don't smoke. He was adamant that we would not get a refund. After a few exchanges, he decided to give us our money back...but he watched us pack everything with his arms crossed. I would never go back there. I'd sleep in my car instead.
- Also Known As:
- Econo Lodge Glenmont
- Glenmont Econo Lodge
Location: United States > New York > Glenmont
Business Center Free Breakfast Free Parking Pets Allowed Wheelchair access
Ranked #1 of 3 hotels in Glenmont
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn and Suites Glenmont/Albany 2*
- Reservation Options:
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