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“Exclusive Robinson Crusoe Experience” 5 of 5 stars
Review of Wilderness Collection North Island

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Wilderness Collection North Island
5.0 of 5 Resort   |   Seychelles, North Island, Seychelles   |  
Hotel amenities
Ranked #1 of 1 Hotels in North Island
Cyprus
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
“Exclusive Robinson Crusoe Experience”
5 of 5 stars Reviewed October 9, 2014

Having just returned after 2 weeks vacation at The North Island, it really makes you stop and think about we are doing to this crazy world of ours. It was the 2rd visit to the Seychells, but first to North Island. North Island can simply be summed in one word, Tropical Island Escape, Its was amazing 11 villas, with over 100 staff !, (The only place I personally have found so welcoming has been The Leela, South Goa.) The attention to detail, is perfect. I consider both my wife and I foodies, although my wife is a size 10!, she likes to pick!, my self 6.2" 15 stone, enjoy my food!, the North Island caters for all. The food was first class, service faultless, every one had not only a smile on there face, but appeared to be genuinely pleased to see you, or answer any questions we had.
The privacy, peaceful setting makes the north Island a relaxing, safe, care fare hideaway!, if by chance you get a little restless, jump in a buggy for a adventure drive around Island.
As with Goa, it is worth going down to the beach, (west beach to watch the sunset).
This is not a place you will forget in a hurry. Although Im not into spas, my wife loved the spa pampering treatments. Certainly a different feeling altogether than certain other islands we have stayed on in the past. Nice View with a breeze from our villa. Could not fault, we will return.

Room Tip: 2 Weeks is not long enough !
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildernessSafaris, Manager at Wilderness Collection North Island, responded to this review, October 17, 2014
Dear David C,

Thank you for your wonderful review we are thrilled to hear the North Island lived up to your expectations and so much more. The Island Buggies/ Golf Carts really make it much easier to get around and our certainly a guest favourite. Each Villa has its own dedicated Island Buggy, these electrical powered golf cars give guests the freedom to move around the Island as they please.

We are so glad our Chef was able to excite you and your taste buds, North Island cuisine is based on the very finest natural products lovingly prepared in a sumptuous array of exotic dishes. The Executive Chef makes use of the vegetable and herb gardens on the island to prepare only the freshest food combinations to reach the table in the dining environment of the guests’ choice – whether on the beach, in the Villa, restaurant or Sunset Bar. The menus are combined with the tropical, organic resources of North Island and the variety on offer from Mahé. Balanced with simplicity, guests can expect a feast that will awaken all of their senses.

Thank you again and we look forward to welcoming you back to our Island Paradise soon,
The Team at North Island
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44 reviews from our community

Traveler rating
    38
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    3
    1
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9
27
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3
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
London, United Kingdom
Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 23, 2014

I have had the priveledge of travelling to many beautiful places, but the beauty, privacy and design of this resort puts it in a league of its own. Its super stylish, utterly cool, and completley tailored around you.
My trip was just a weekend, but I will go back, its breathtaking. If you can..go..you wont regret it..

Stayed June 2014, traveled with friends
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildernessSafaris, Manager at Wilderness Collection North Island, responded to this review, August 19, 2014
Dear miak008,

Thank you for your fabulous review, we are so glad to hear you enjoyed your time with us on our little island.

Some 30km from the main island of Mahé, Ile du Nord, or North Island, enjoys private isolation within the Inner Island group of the Seychelles. Its luminous white beaches surround a tropical interior of coconut palms and takamaka trees in turn cradled between three granite outcrops, and surrounded by the azure ocean. Such natural beauty is added to by thoughtful and environmentally friendly architecture.

Thank you again and we hope to see you return soon
The North Island Team
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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 19, 2014

This is my favorite hotel on the planet. If you can manage to go, do it! I loved going to West beach and watch the sunset. I also loved the star fruit Martinis. The service was awesome and I loved the spa services,

Room Tip: Stayed in 9 and it was wonderful!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildernessSafaris, Guest Relations Manager at Wilderness Collection North Island, responded to this review, August 19, 2014
Dear citronsplash74,

Thank you for your dazzling review, it truly is magical watching the sun set on West Beach.

In the Seychelles there exists an oasis of calm, pristine paradise… North Island. And in this world apart, there is a private Villa for each guest to call their own, where luxury and simplicity flow, creating a new signature architectural style – the North Island style. The motto here is ‘HEAVEN ON EARTH IS HAND MADE’.

Thank you again
The Team at North Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Beau Vallon, Seychelles
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 21, 2014

The island is very lovely, peace full, nice and welcoming staff.
The villas were excellent with a nice view of the sea.
I would surely suggest North Island as a island of paradise. the food were amazing, got a chance to taste a variety. ive even got the chance of going round the island in a Buggy.

Room Tip: the island is amazing with nice people.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildernessSafaris, Guest Relations Manager at Wilderness Collection North Island, responded to this review, August 19, 2014
Dear Bertrand A,

Thank you for you most beautiful review, we are so glad to hear you enjoyed the food offering from our Chef and Kitchen staff. We will be sure to pass on your praises.

North Island cuisine is based on the very finest natural products lovingly prepared in a sumptuous array of exotic dishes. The Executive Chef makes use of the vegetable and herb gardens on the island to prepare only the freshest food combinations to reach the table in the dining environment of the guests’ choice – whether on the beach, in the Villa, restaurant or Sunset Bar. Aside from its exceptional beauty, North Island has long been renowned for its fertility and also for the richness of the fishing grounds wherein it nestles. It is not surprising therefore that North Island’s lodge draws upon these exceptional natural resources. The cuisine of North Island is based on the diversity and cultural influences which, in part, make up the Seychellois Créole flavour. We have allowed the food concept to grow from a Créole base with French, Indian and African influences, to one of a more global offering. We define our menus daily with specific Créole, French, Italian, Spanish, Japanese and English flare as opposed to influences on a defined food type. The menus are combined with the tropical, organic resources of North Island and the variety on offer from Mahé. Balanced with simplicity, guests can expect a feast that will awaken all of their senses. There is the “any menu” concept of dining on the island, meaning that the chef speaks to guests during their stay on North Island to explain the cuisine concept and to encourage the guests to tell him about their specific food preferences.

Thank you again and we hope to see you soon
The North Island Team
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London, United Kingdom
1 review
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 27, 2014

Having just returned from last week's trip to North Island, I decided to wait a few days in order to write this review in the most helpful and objective way possible.

Firstly, I agree with other reviewers. North Island is a natural paradise, though the food and accommodation could use improvement. Secondly, day-to-day, the North Island team were great. A special mention must be given to Elsia and her in villa team, Dean for all his enthusiasm and creativity, Elliot for his knowledge - you all made our week memorable.

The real problem we experienced occurred upon departure. Readers please note that the weather in the Seychelles is variable and often the mode of transport that serves us to travel between islands will depend on weather conditions. The timely planning and organisation of transfers largely depend, in turn, on the expertise and knowledge of the local staff.

North Island is most rapidly accessible via helicopter. This cost is borne by the guest but arrangements are made through North Island. On the night before our flight there was a heavy thunderstorm which carried on, unabated, until the early hours of the morning of our departure. With an hour and a half to spare before our scheduled helicopter transfer (06.30), we persistently asked staff if the helicopter would be ably to fly. There was much uncertainty and delay, as staff kept saying we must wait for the tower to open at 06.00, which would only give us 30 minutes to find an alternate solution. So we persisted convinced there must be someone on duty North Island would be able to call. We asked to speak to the North Island manager on duty. Within 20 minutes we were told the helicopter would be unable to fly. Scrambling about for a solution: 1- either we stay on North Island and pay the penalty to change our flights for the evening slot; or 2- we reach Mahe via boat.

A brief discussion with the skipper and captain, and after many assurances despite the storm the sea was relatively calm, and though we were advised we would be extremely uncomfortable and wet, we were put on the island’s open sided dive boat, the only means of transport it would seem. At this point, a parallel discussion with the airline revealed we could not get on another flight in the next few days. We were left with no other choice. The manager was at a loss to offer us a more secure solution, even though on this 11-villa island, at less than half capacity it is unbelievable that staff could have been so over-worked that a) they failed to notice the weather and b) that they failed to prepare a contingency plan. Time was short but North Island assured us we would make the flight if we took the dive boat. And so we should have. We were already prepared to travel and had been mobilising early enough in the day to weigh all options and possibilities. We based our decisions on the local knowledge of the staff, who have a duty of care towards its guests.

We were sadly misinformed and misled. North Island had no contingency plan. Putting us on the dive boat was a last-minute, desperate attempt to get us on the way to the airport. In the aftermath, a more senior North Island manager kept insisting they had got us to the airport. Mission complete. This may have been the case but we missed our flight, even after such a journey. Despite assurances that we would be rushed through the proper airport channels and that North Island would liaise with the airline, they only managed to call the boat’s captain half-way through our trip to tell him to hurry up. North Island never got in touch with the airline. The person they spoke with at the airport was ground staff who mentioned to the airline representative we “were on our way”. This person never materialised when we reached the airport with 35 minutes to spare, and were refused boarding. Worst of all, the ground service company North Island uses to meet and greet its guests, told us ours was not an isolated event. I will not write the words more than one employee used in reference to North Island’s actions, because when I repeated them to the managers, but were anxious to know the names of these employees. But it was enough to worry us. Further inquiries led us to believe it had in fact happened before. The facts stand: North Island was not prepared to organise our transfer, they simply refuse to have a boat on stand-by (a cost borne by them), relying instead on the island boat used to transfer goods and staff to and from Mahe. In a recorded conversation they insisted they will not have a boat on stand-by, because the “weather is variable”. They did not advise us we should have left North Island the night before in the event of bad weather conditions, a requirement of the airlines, as it turns out so travellers please take note of this. This was used by the airline as the reason we were refused boarding. The airline representative asked North Island directly, via phone as we sat in the airline office trying to get on the next flight (16 hours later), if they had correctly advised us and the manager replied they had not. They prefer instead, as I learned in a further conversation with the senior North Island manager, to “wait and see” if the weather will clear and if the helicopter can reach the island.

I know it is standard practice for the service provider in question to refute allegations immediately following the review, but as all these discussions took place over a recorded line, I am recalling the facts accurately. It should be to the benefit of all travellers to take experiences such as this into consideration. North Island admitted we, as the guests, had done nothing wrong – we woke up and were ready early; we brought weather conditions to the attention of staff; we began exploring options early on; we left our flight details, passport numbers and other information so that North Island could liaise directly with the airline to apprise them of the situation. Nothing was done but to whisk us off the island using a dive boat. When we raised this point, particularly after having been informed by the company in Mahe airport that deals with North Island on transfers, that this has indeed happened to other guests, and that travellers are expected to be on the main island at least 24 hours in advance of flying as per airline policy, predictably, North Island defaulted to their Terms & Conditions policy to absolve themselves of any responsibility as to our situation. They did pay for a day hotel in Mahe, at our insistence, but this was merely a damage control move as the cost to them was far below the extra day and night stay they profited from our early departure and the cost of providing proper alternate transport in the event of poor weather conditions. Had they advised us accordingly we would have spent those 16 hours on the island (given we had already paid for them already) and explored other travel solutions calmly.

The weather was the recurring theme in our conversations and yet it seems that North Island refused to accept our point that if the weather is so variable, they should have had a contingency plan. North Island acted, at every step of the way, defensively, and to limit any financial liability. For our part, as a family travelling with two small children, the financial, physical and time resources expended to counter-act such inefficiency, negligence and blatant disregard to the obligation a service provider should have towards its customers far out-weigh a holiday in paradise.

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WildernessSafaris, Public Relations Manager at Wilderness Collection North Island, responded to this review, July 22, 2014
Dear ECetin

Thank you for taking the time to post your review of your stay on North Island. We’re happy to see that you enjoyed many aspects of your stay there with your family, although disappointed to see that you were unhappy with the arrangements for your return to Mahé. In response to your specific points, all of our guests arrive and depart the island by helicopter. The safety of our guests is paramount and all helicopter flights are dependent on weather conditions at the time, which are of course outside of our control. Part of what makes North Island so special is its remoteness; unfortunately this also means that there are limited transport resources available. The managers and staff on North Island will always do their utmost to arrange alternative sea transport in the event that the helicopter cannot fly. Due to the anticipated weather conditions towards the end of your stay on North Island, we had offered you the option of returning to Mahé the evening prior to your departure day and given you the choice in this matter – as we would with any other guests in the same situation.

The next morning the weather conditions were such that the helicopter could not fly and a sea transfer was arranged instead. Unfortunately you and your family arrived in Mahé too late to be able to board your original international flight, and for this we would like to offer you and your family our sincere apologies.

In update of numerous initiatives that we are engaging on North Island in improving the product: the latest softs and décor refurbishment has just been completed. We have made a considerable investment in new boats, one of which is a 40ft all-weather speedboat which will be based at North Island so as to rapidly and comfortably transport guests to Mahé should the need arise. Helicopters however will remain the preferred means of guest transport between Mahé and North Island.

In the immediate future we will also be making very significant investments in:

1. New sanitary ware in guest villas
2. New decks and other structural refurbishments

We sincerely hope that you will visit North Island again in the future, and thank you for your constructive and insightful feedback.
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Scotland
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 5, 2013

This is Tracy Island and location to well heeled honeymooners such as Kate and Wills and now also the odd great white. Luxury at the premium end with prices to match. If money is no object then destinations and luxury do not come much higher. The villas are delicious examples of discreet decadence. Sleep with your room open to the sound of the surf and maybe the odd turtle burying eggs. Luxuriate in outdoor showers or in a king sized bath.
I just hope that the Russian Oligarchs and other nouveau riche vulgarity have not moved in.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 24, 2013

This 11 villa resort offers supreme privacy and pampering...each villa has a butler and there is no menu, the chef will cook what you feel like having whenever, the last night is a masterpiece for the butler (won't want to spoil your surprise)....the villa is extraordinarily beautiful, showcasing natural materials in the setting of a topical paradise....the secluded honeymoon beach, the scenic nightly sunset downers, the huge resident turtles...this hotel is top class, difficult to top !

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wilderness Collection North Island

Address: Seychelles, North Island, Seychelles
Location: Seychelles > North Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in North Island
Price Range (Based on Average Rates): $
Hotel Class:5 star — Wilderness Collection North Island 5*
Number of rooms: 11
Official Description (provided by the hotel):
Surrounded by a turquoise haven of unspoiled oceans filled with sea life, North Island is a spectacular tropical retreat that epitomises barefoot luxury. Miles from the bustle of daily life, you will be coaxed into relaxation and indulgence within this paradise. With only 11 individually handcrafted luxurious villas shaded by lush vegetation and the white sands of the beach but a step away, privacy is at its utmost. A lounge, dining room and library, scenically located health spa and gym, and rim-flow pool are all set on a gigantic outcrop with fabulous views over the clear, warm waters. A sunset bar and restaurant are tucked away on the western side of the island. This rare sanctuary where natural habitats are being rehabilitated will inspire and touch you. Did you know?Since our inception we have been rehabilitating the natural habitat of the island and reintroducing critically endangered Seychelles fauna and flora – known as 'the Noah's Ark Project'.Cradled between three gigantic outcrops, North Island comprises 210 hectares of lush tropical vegetation, coconut palms and takamaka trees surrounded by pristine beaches.Activities include scuba diving, snorkelling, fishing, boating, walking, and biking. On the ocean floor, hard and soft corals are circled by an endless array of colourful fish, such as spotted eagle rays, parrotfish, round ribbontail rays and white-tip reef sharks. Green and hawksbill turtles emerge to nest on our beaches in growing numbers. ... more   less 
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Also Known As:
North Island Hotel North Island
North Island Resort

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