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“Must go” 4 of 5 stars
Review of Le Domaine de l'Orangeraie

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Le Domaine de l'Orangeraie
4.0 of 5 Hotel   |   La Digue | Anse Sévere, La Digue Island, Seychelles   |  
Hotel amenities
Ranked #2 of 8 Hotels in La Digue Island
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“Must go”
4 of 5 stars Reviewed August 9, 2011

Me and my wife spent at the hotel 6 nights for our honeymoon. It is absolutely beautifull hotel, peacefull place and good food.
The villas and the spa are amazing, service is good.... we were feeling home.

The island is amazing, not the best for kids!

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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785 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed July 21, 2011

We stayed at Orangeraie for our honeymoon. We spent 6 nights there, and 2 nights on Mahe in a chain resort (Le Meridien). Prices for the 2 were comparable, Orangeraie being perhaps a little more expensive. But what you get for your money couldn't be more different, with Orangeraie and La Digue island as a whole definitely winning over Le Meridien and Mahe.

The island is perfect: just about the right size to keep you busy for about 1 week, but small enough to be able to see the whole place on bikes (available from the hotel free of charge, plenty to choose from) at a leisurely pace. Hardly any cars on the island (less than 10 I'm guessing). Beaches on La Digue are also so much better than Mahe. Source d'Argent is often voted among the top beaches in the world. I guess this kind of votes are always very subjective, what I can say is that water is turquoise, granite boulders beautiful and unique, then on the other hand the beach isn't that long (a few hundred meters maybe), and the seaweed is a bit of a problem (but this could be different depending on tides/weather). But surely it is a spectacular beach, and much much better than Beau Vallon on Mahe - which for some reason is advertised as "tropical paradise" etc, but in reality is pretty average.

The resort is amazing. We got a Villa de Charme for 440 EUR per night, which was situated near the very highest point of the resort. The villas are large, with lovely outdoor showers, and very big balcony with amazing views of the resort and the sea. The whole area is one big hillside overlooking the beach. Views are spectacular, and there are electric buggies to take you between your villa and the beach or reception lobby. We never had to wait too long for the buggy, and the ride is a pleasant experience in itself. Care has been taken of small details such as greeting with cool lemongrass tea on arrival, flowers spread around your room daily, and in the evenings you get a sheet with tomorrow's forecast and news relevant to your country, along with small chocolates, delivered to your room. When it was my wife's birthday, I only had to hint that to the staff, I didn't even ask for anything as such, they immediately showed up at our breakfast table with a lovely chocolate cake and wishes. Also as honeymooners we got complimentary massage for two in the spa with most spectacular views, as well as bottle of champagne and fruit platter waiting for us on arrival in our villa. Overall spectacular location, attention to detail and nice staff.

Now the two issues. First, the girls at the reception. While I can say that almost all of staff are very attentive and nice, the service you get at the front desk is of the sort that would put you off a 2 star hotel, let alone a luxury resort. The local girls who man the front desk simply don't care and seem annoyed any time you ask them about anything. To be fair, this doesn't apply to all of them, I know that the management might be reading this so I want to say that we got very good service from Sylvia as well as a European lady (who spoke German from what I remember). But some of the local girls simply shouldnt be working in those positions - it just ruins the impression of the whole place, where everyone else (waiters, bar tenders, pool guys, even the buggy drivers) is taking their jobs seriously and then in the most prominent positions the girls at the front desk simply aren't responsive enough. One situation (of many) to exemplify this. I come back from the beach, with two heavy wet towels in my hand, and bags of stuff in the other hand. I come up to the front desk and ask where I can drop the wet towels. "There". So I go around the corner, wander around, can't find the place, come back after two minutes, and ask again. "Go check around the corner". I go again, can't find it, come back, etc. only on third request one of the girls goes with me, and points to a basket where these should be dropped, looking really annoyed that I asked her. Two of them were manning the front desk at that time, and I was the only customer. Seriously, should this not be handled differently? On another occassion we were waiting for a taxi to take us to a restaurant on the island. The girl who made the reservation on our behalf doesn't seem to care that the taxi is half an hour overdue, I would expect that she should be pro-active and chase up about the taxi on the phone, rather than telling me that I should just sit and wait, and doing that only after I had specifically pointed how long we were waiting. Overall plenty of situations like this, which is really annoying.

The other issue is about busloads of tourists who are driven to the hotel, as it turns out, twice a week for a half day at the pool. Whoever came up with the idea of taking a luxury, exclusive resort, and then driving 60 people to it to take up all places around the pool and wander around taking photos while guests are trying to relax? Normally there would be, say, 20 guests relaxing at the pool, then you have 3 times as many people arrive and ruin the day for the guests. Is it just a very short-sighted attempt at making some extra money off these people (who will probably have lunch at the hotel restaurant)? Very disappointing, I have never come across anything similar at other resorts.

Room Tip: get Villa de Charme, ask for seaview and possibly highest location
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  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed June 7, 2011

A long rough ride on the ferry from Mahe to La Digue. It was supposed to be a one day trip but my wife and 1.8 year old were too sick to come back. We decided to stay a night to relax and enjoy la digue more because it really is a beautiful
island. On the ferry we met a very nice lady Nimi who told us she worked at Domaine de l'Orangeraie and advised us to call and book over the phone. We did so, and got a confirmation. We were in the lounge and the marketing manager phillipe comes out and spoke
in a very nice sleazy accent, saying that in other words we cannot accept you here due to maintenace (from my reading, alot of the rooms are still under maintenance). It was very disappointing for him to turn us away being tried and with a baby. I will be
back to La Digue, but will never even see Domaine de l'Orangeraie as it does not exist to me, and I am a person that only does 5 stars or more for hotels. Way to go for sales and marketing! Oh yea one more, watch out for a "gentle" man named bibi who does the pickup from the jetty. Attitude that truly fits a maintenance site, refusing to even give us a ride with the buggy to the hotel a 100 m away. At least the staff are well aligned in turning customers away, quite a strategy.

  • Stayed May 2011, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrangeraieManagement, Director of Sales at Le Domaine de l'Orangeraie, responded to this review, June 9, 2011
Dear KhaldoonR,

Thank you for submitting a review about Le Domaine de L’Orangeraie and for the opportunity offered to us to welcome your family in our property.

To start with, please note that bookings at Le Domaine are always acknowledged with a confirmation letter sent by e-mail or by telefax by our reservations department. A private reservation number is also provided on official letterhead. However, it appears that you came to Le Domaine without such prior confirmation. As a „walk-in“ client, it may happen that the hotel is unfortunately not in the position to provide you with a villa, should you do not have firm confirmation from our reservations department upstream. This, for availability purposes.

As per our discussion in the lobby, Le Domaine was running full occupancy on that day. Only one of our ten Garden Villas was not occupied, but could however not be delivered when you arrived due to an unforseen maintenance issue (water leakage) after a guest check-out on the same morning. Maintenance can take a bit of timebut the villa could be finally available a bit later in the early afternoon. We regret we could not accommodate you and your family in one of our villas, after such long trip. However, according to our standard levels, it is compulsory that we allocate you in a villa which is 100% ready and fully operational, so as to contribute to your memorable experience.

In view of this unforseen booking circumstances and by way of goodwill towards your family and your baby, may I please remind you that our guest relations service kindly assisted you in booking another property on La Digue (to secure your accommodation), together with your return taxi tranfers. You have been granted a complimentary welcome drink and cold towels to refresh from your boat transfers as well. On the other hand, the management allowed you to exceptionally access our brand new infinity pool, bar and restaurant area whilst you were on La Digue, in order to enjoy our sea front facilities and entertain for the day.

We deeply regret the content of your tripadvisor review, which somehow differs from other posts that show global high satisfaction level as well as commitment to customer care.

We understand your mixed feelings, not to be able to stay at Le Domaine this time but we hope to have an opportunity to make you experience the beauty and the exoticism of our property in full on La Digue, in the near future.

Sales and Marketing manager
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chester United Kingdom
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 6, 2011

We stayed here for 2 nights and were upgraded to a villa.
The rooms were beautiful, if not a little wacky.. in the nicest sense! lots of unusual furniture and fittings. The views beautiful. We stayed in villa 210.. but beware the outdoor shower is not private( it is overlooked by the villas above).. and I was watched by a peeping tom until I realised the problem!!! Yuk!!
Food was ok .. the buffet beakfast was fine, dinner at night better if they stick to Creole cooking.. the international buffet was poor.
Great location, pool and service.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucca, Italy
Top Contributor
83 reviews 83 reviews
19 hotel reviews
Reviews in 46 cities Reviews in 46 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed February 28, 2011

We travelled the world, yet we managed to be greatly surprised by Le Domain de l'Orangeraie!
The accomodation has to be seen to be believed. They managed to merge the Borneo's primary rain forest Lodges with the open air bathroom facilities of the best resorts in Bali with an incredible care of details and clever unusual solutions in every corner with particular reference to lighting.
The pool setting is incredibly beautiful to look at and also practical.
The electric cars that shuttle you from sea level to the jungle level are always there ready for you day and night.
We cannot comment about the food, we found some local simple places with very good Creole food and didn't have time to try the hotel restaurant.
The place is so beautiful it lets you forget about the somewhat erratic room servicing and a lying manager who guaranteed free cappuccinos at breakfast for us  and then put all of them in the bill... Cappuccinos is basically all we have for breakfast and didn't want to pay €22 a day for them having already paid for B&B.  In reality this is the only (minor) negative comment. It's a fact that the place is not actually completed, the final restaurant area was due to be ready in a few weeks. Once it's up and running Managers and Staff will learn... maybe.
Should we return to Seychelles L' Orangeraie ... with free cappuccino ... will be our only choice.

  • Stayed February 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beau Vallon, Seychelles
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 20, 2011

This was my third trip to La Digue, and I was anxious to see the development of this hotel. Although I didn't stay here, I booked two spa treatments and had drinks at the outdoor bar on several occasions.

For a spa appointment, the club car takes you up the mountain to the spa villa which is beautiful. My first treatment seemed a bit rushed, but since this is a new hotel, I hoped they were in the process of working out some service details.

My second treatment, a spa manicure, was fantastic! I was not rushed at all, and in fact encouraged to relax and enjoy the beautiful scenery from the air conditioned spa room.

I was also given a free tour of the hotel grounds which was a nice touch. The rooms are spacious and beautiful, and I love the outdoor showers (my favorite feature). The bungalows are built into the mountain and take advantage of the lush surroundings.

The outdoor bar on the patio is lovely and is a great place to unwind with friends with a tropical drink and warm Indian Ocean breezes.

  • Stayed January 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 16, 2011

We had read all the comments on your site about the building work , but thought we would check it out. Arrival is greeted by about 50 builders working around the hotel and
a huge digger on what looks like a bomb site next to the main building. Incredibly grand
receptionist can let us have a room for e26O for 1 night only. No thanks - it's not even in
a great place on this very beautiful island. We got straight on our bikes to La Digue Island Lodge which is absolutely lovely - on a beautiful beach, with completely delightful staff.

Stayed January 2011, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OrangeraieManagement, Director of Sales at Le Domaine de l'Orangeraie, responded to this review, January 25, 2011
Dear Sir, Madame,

Thank you for submitting your review on Tripadvisor and for sharing your opinion.

With this message, we would like to draw your particular attention that Le Domaine de L’Orangeraie has opened its seafront area since December 20th 2010 already. A place, where our clients can enjoy a magnificent infinity pool and stylish cocktails on a terrace, overlooking the Indian Ocean.

We therefore regret that you feel like being on a “bomb / building site”, despite the fact that the extension is done since weeks, the area is opened and seems to be an ideal retreat to unwind on La Digue Island, according to recent comments. More pictures of this area are available on our latest newsletter which can be provided upon request by our reservations or sales department, for your perusal.

On another hand, our Eden Rock Spa located on a peak surrounded by massive granite boulders, opened its doors on November 1st 2010, and welcomes guests in the most enchanting setting of Anse Severe.

A Presidential villa with generous living space, private butler, swimming pool and whirlpool is also opened since November 1st 2010, and completes our collection of Garden Villas, Villas de Charme as well as Villas de Charme Elegance.

Please feel free to contact us via our official website for more information,

We remain available at all times and look forward to another opportunity to welcome you and make you feel the exoticism of our property,

Best regards,

Sales & Marketing Department.
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Additional Information about Le Domaine de l'Orangeraie

Address: La Digue | Anse Sévere, La Digue Island, Seychelles
Location: Seychelles > La Digue Island
Business Center with Internet Access Restaurant Room Service Spa Suites
Hotel Style:
Ranked #2 of 8 Hotels in La Digue Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Le Domaine de l'Orangeraie 4*
Number of rooms: 55
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Also Known As:
Le Domaine De l`Orangeraie Hotel La Digue Island

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