The hotel staff is the worst I have ever encountered. I have been in the trave industry for 18 years and will never recommend this hotel again. The staff is the rudest, I can't believe they stay in business treating customers the way they do. The rooms are sub par. I had to speak to 10 different people before I could make a reservation...it was almost like they didn't want business. No one knows what's going on...and couldn't be bothered ..I asked for a recommendation of a near by restaurant ( because I could not get a reservation in there restaurant) the answer I got was " I have no idea" you would be much better off staying at the " Roslyn hotel" much better staff. I am from ny and we have a 6 month old baby all we were looking for was a night away....Do not stay at his hotel.....such a disappointment .

I visited the Glen Cove mansion once before and I enjoyed my stay so much
Staff was great the moment you walk into the front door
Bell staff, receptions and food service
I was greeted by welcome back as soon as the front office Magdy Sharaf looked up my reservation; I was upgraded to a very spacious room for the night even though I booked through Expedia
The bellmen helped me to get to my room, yes is a little walk to the room but its not that bad at all, I was close to the recreation area, the swimming pool and the workout room
The place is clean and the room is amazing
Breakfast in the morning served at the dining room is a full American all you can eat for $16.50 a person, great deal and you can get a freshly made omelet to order
The staff at the dining room was very attentive to me with OJ, coffee and all
I had such a good time at the mansion thanks to the staff and the management that they make it all happened
I will return again when I can, I love this place

I can't believe how unorganized this establishment is, nasty customer service, horrible smelling room, confusing directions to the room, just a total mess! This was one of the worst hotel stays I ever had! I should of just pitched a tent and stayed in the surrounding woods!!!

Our home was destroyed by the hurricane and while our house was undergoing construction, we decided to stay at the nearby Glen Cove "So Called Mansion" for a 5 day stay with the kids. What a disaster! Smoky rooms, dirty floors, filthy bathtub, faulty heating system, no ice anywhere in the hotel, outdated decor, gym equipment from the 1970"s, stale coffee, way overpriced breakfast, lunch, dinner, snobby and unwelcoming staff, food that was supposed to be hot was cold and food that was supposed to be cold was warm and disgusting. Sleep time was really non-existent, we kept waking up at all times of the night, itchy and with what probably seemed like bed bug bites. Yuk!

All that was nothing compared to the rudeness and bigotry we felt during our stay there. During our final night there, we decided to exercise at the 24/7 Recreation Center that THEY ADVERTISE SO MUCH THERE. Racquetball IS LISTED AS RECREATION in their Room Handbook. The desk at the Recreation Center had racquets that were left on the counter. There was no sign that says "if you use the racquets beyond any time that is inconvenient to security and management, it is Illegal and we will call the Police on you"! Well, as the story goes, we used the racquets, there was no staff present there, we played a few games, walked off the court to take a breather, and thats when Leo, the toy security guard came out and blasted my family for "STEALING" the hotels $5 racquets and ILLEGALLY playing racquetball. Even though it was explained to him that we were within our rights, as one of us went to the room to retrieve the guest services book which clearly shows that the recreation center is OPEN 24/7. Other guests also ARGUED with LEO in our presence. To no avail, Leo plays by his own rules. He decided to shove my wife out of the way and snatch the racquets from my hand and then physically assault me in front of the kids who were hysterically crying. In defense of my family, the favor was returned. LEO then ran to what seemed like his boyfriend manager who helped him concoct a false story. As my family and other observers calmly walked to the front desk, the manager had already called the Police. When the police got there, they had already passed judgement! We were guilty from the beginning and we were viewed as a threat to the "Wellness" of the hotel. So, we checked out minutes later. We would rather sleep in the car or in our cold and open house during Thanksgiving than stay at that Horrible Hotel 1 More Night!