I was a little concerned after reading the reviews BUT it is the only place in town to stay!! Actually, I found the front desk staff very helpful and basically friendly (I'm from the south so the definitions vary a little!!). The first room we received really smelled awful!! Like a dark, musty, moldy basement!! I felt sick within the first 5 minutes. I called the front desk and explained the issue. They gave us another room right away and apologized perfusely. It is a very old, historic building so I guess this happens. The next room was up a floor and was gorgeous!! No fowl odor or anything. Very fresh and beautiful. The entire mansion was decorately beautifully for the holidays. The grounds look lovely!! We had about a half inch of snow, so it was really gorgeous. The geese out in the field and the beautiful fountain were just amazing!! I was, however, VERY disappointed in the bell staff.....or the lack thereor!! This is not an easy property to navigate. Lots of stairs, twists and turns. And absolutely no help or offer of help to two women (one elderly) checking in. There was a gentleman at the front door, obviously an employee, but he did not offer to help with the bags or even OPEN THE DOOR FOR ME. Yes, that sort of ticked me off!! So, all in all, not a bad stay. They definitely need a little customer service upgrade!! Again, I guess there is no competition but that is no excuse for poor customer service. The front desk staff was great, but the gentleman at the door could have at least offered to open the darn thing for me!! If I was going back, I think I would drive a little out of my way (maybe Roslyn or something) and stay elsewhere. It is a shame. This is a BEAUTIFUL property. But not cheap, so they really need to offer some sort of bell service.
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- Also Known As:
- Glen Cove Mansion Hotel Glen Cove
- Mansion Glen Cove