When you arrive, the facade of this old mansion leads you to think your rooms might look something like that facade. Wrong. The rooms are very ordinary and motel-like in an attached, rear building. Ours smelled like a moldy basement and some sort of sickening air-freshener. There was black mold around the bathtub edge. This is really nothing but an over-priced $200 a night motel. If it weren't for the fact that we were far from home and made the decision to stay in the area late in the day, we would never have stayed here.
We had coffee and toast in the dining room for breakfast and were charged $38(!). When I asked the manager at the front desk if there was some mistake he said "you are charged the same whether you eat a little or a lot".
This money mill was designed for people on corporate accounts who don't care if they're being over-charged because they're not paying for it. This place takes full advantage of those corporate guests in every way they can and has no conscience about it. If you're paying for your stay yourself, or care about your employer being taken advantage of, then stay elsewhere.

If you're here, hopefully it's because it's for a conference and you have no choice. I wouldn't normally write such a nit-picky review, but I had sticker shock (on my company's behalf) when I checked out and saw the average nightly rate for my two-night stay was $320.93 (including taxes and fees). I would think you would get pretty decent accommodations for that price, but the Glen Cove Mansion is in serious need of some TLC. Broadly speaking, it just seems tired, musty, run-down and battered by years of intensive conference usage and ad hoc renovations/additions.

I'll start with the handful of good things I observed:

-- The grounds were pleasant and seemed to be well maintained (but nothing at all spectacular).

-- The beds were nice and the linens were high-quality and very clean.

-- Wi-Fi was free.

Now the bad:

-- The whole place felt damp and musty, in particular the oddly-situated block of guestrooms in the square brick building. I ran the heater for an hour (even though it was 70 degrees outside) just to try to dry the room out a bit. Ventilation in general seemed to be a problem throughout the property, with the heavy scent of cleaning products and mildew in the air pretty much everywhere.

-- Everything needs updating. They seem to be doing the best they can to keep things clean, but the wallpaper is stained and peeling, the rugs are stained, the grout in the shower is brown and moldy, etc. My tub didn't drain.

-- The free Wi-Fi didn't work. Most people could connect to the router with good signal strength, but then there was no internet connection or it was unusably slow. I think there was too much traffic from the conference I was attending, although you would think they would have the bandwidth necessary to handle that since it is a conference center...

-- The climate control system for the mansion was clearly designed by a mad scientist, with the goal of making the occupants of every room uncomfortable in unique and torturous ways. I'm not talking about slight discomfort because it was a few degrees too hot or too cold -- I'm talking about blue lips and chattering teeth or using your conference folder to fan your sweaty brow. I saw the one poor maintenance guy scrambling around to try to fix things, but to no avail.

-- The welcome package for the conference said to call the hotel when your train was arriving to make sure their shuttle knew to pick you up. I did so and was told there should be plenty of taxis at the station. It's not an expensive ride (I was charged $6), but for $320 per night you would think they could arrange for their van to pick up the small group of guests arriving each hour on the train. Similarly, when I departed they were no help getting me back to the train station. Even though I came down to the lobby 40 minutes before my train left, the best they could do was call a cab, which did not arrive in time to catch the train. I eventually had to hitch a ride with another conference attendee that had booked a private car service.

With a serious investment in renovation (I would tear down the odd, 70's-style brick block of guestrooms and build something that actually integrates with the "mansion" theme of the property), this could be a pleasant place to stay for business or pleasure. Until that happens, I don't see how you justify the price relative to the quality of the accommodations here.

Overall, the establishment is clean and very pretty in the lobby area. There is a beautiful patio in the back with a fountain and chairs/umbrellas. The outdoor pool area is gorgeous, but was closed when we were there. There is a bar on the 3rd floor which has a little dance floor, however drink prices are sky high. The rooms were clean and neat, but very plain. The breakfast buffet was delicious, and staff were very kind and accomodating.

I had been going to the mansion for years. I celebrated with my family many holidays in this beautiful mansion. My dad passed away and I enjoy coming to the place where we shared precious family time. My husband, son and I would come to the mansion to have our quality time together. I have pictures of my son from infant until age ten. He is now turning thirteen. There are a few reasons we haven't been back. The male desk clerk was very nasty. I fell down the stairs to the bowling alley once and hurt my back in front of an employee. They just said "oh, be careful". I informed the front desk that the carpet was slippery. Nothing! We went in the pool. There was hair and a dead fly in the pool. It didn't look clean. The hottub was also not very clean. The tile around the pool needed a good scrubbing. Our room, very far from the desk, was very dusty and the carpet was dirty. The dust behind the curtains was awful. The Thanksgiving Dinner used to be grand. They had a heart gingerbread cookie that could win any recipe contest, a seafood appetizer bar, etc. Then, the menu changed. Our last Thanksgiving meal there was sparse. We felt duped!
There are some nice things about this location. I love the mansion itself, the grounds are lovely. The bar is a cute place to play shuffleboard with the family or billiards. I found the bar menu was quite tasty. I enjoyed taking a book to a quiet room in the mansion with a cup of coffee. There used to be a coffee station but now I heard that is gone, as well as the fresh baked cookies every night.
This property was sold and has in my opinion, disregarded the visitors.
It really makes me sad. I hope they will listen to the reviews and make this the place where we can make some new memories.