The staff here is friendly and helpful when engaged--and that is definitely the high point of the hotel. They are a popular location for conferences, so they probably try to be on their game so they can continue to attract conference business. However, facility leaves a lot to be desired.
The rooms actually remind me of college dorms: heavy metal doors, spartan carpet and wallpaper, hard beds, and very simple/cheap furnishing and fixtures. Everything is older and in need of repair or update. Our TV would randomly turn off and on, our remote stopped working and they didn't have any batteries (??) so they had to steal a remote out of another room, the A/C unit sounded like a freight train, the "clean" bedding placed on our beds had several large reddish stains, and the towels they put in the bathroom are frayed and ratty.
The staff is reactive when you approach them about issues--for example the broken remote. At some point a guest across the hall left a big smelly tray of food outside their room and no one picked it up until we called housekeeping. They don't seem to be proactively looking at the hotel though and making sure things are in good condition. Why wait until someone complains to fix it?
- Official Description (provided by the hotel):
- The Ramada Hotel & Conference Center, formerly the University Inn, is nestled on eight wooded acres bordering the University of New York at Buffalo. It offers an impressive array of quality accommodations and services including a full service restaurant, Embers. The hotel is only ten miles from Buffalo-Niagara International Airport and offers a complimentary shuttle for convenient airport drop off or pick up. Local attractions include downtown Buffalo (approximately 15 miles away) and Niagara Falls (approximately 20 miles away). Hotel amenities include a Complimentary Deluxe Continental Breakfast, Business Center, Full Service Restaurant, Complimentary Shuttle Service, Large Vehicle Parking, Bar in Restaurant, Audubon Salon and Day Spa on property, 24-hour front desk, Room Service, Elevators, Ice and Vending Machines, Laundry and Dry Cleaning services, and 24-hour security. Each guest room features a High-Def flat screen TV, alarm clock, coffeemaker, hairdryer, air conditioning/heater, iron and ironing board, telephone with free local calls and wake-up calls. Microwaves, safety deposit boxes, roll-a-ways and refrigerators available by request at additional cost. The Ramada Amherst is 100% smoke free. ... more less
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- Also Known As:
- Ramada Hotel And Conference Center
- Ramada Amherst
- Ramada Hotel Amherst
- Amherst Ramada