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“Great value, nicely appointed room. Staff very friendly and...” 5 of 5 stars
Review of Microtel Inn & Suites by Wyndham Geneva

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Microtel Inn & Suites by Wyndham Geneva
2.0 of 5 Hotel   |   550 Hamilton Street, Geneva, NY 14456   |  
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Ranked #2 of 9 Hotels in Geneva
Geneva
1 review
“Great value, nicely appointed room. Staff very friendly and...”
5 of 5 stars Reviewed March 4, 2014

Great value, nicely appointed room. Staff very friendly and helpful. Would recommend hotel to family and friends.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this review, March 5, 2014
Thank you so much for taking the time out to write a review in regards to you recent stay. I am so pleased that you enjoyed your stay so much and we look forward to your return.

Sincerely,

Alicia Rath
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

818 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Geneva
1 review
3 of 5 stars Reviewed March 4, 2014

The woman working at the desk gave me outstanding service. She even took the time to find me a nice restaurant in her files and got directions for me on the computer. My room was clean and comfortable and the breakfast was great. The employee even went out of her way to show me something on the available computer and printer so that I could print my boarding pass. I felt so uncomfortable, however, when the employee spoke so negatively to a complaining customer. The argument became so strong and loud that I was embarrassed for both of them as I worked on the computer in the corner. The customer was pleading for a room change. I teach customer service in large organizations and was shocked by the employee's lack of training. What happened to "the customer is always right?" Being nice to only the positive customers is not practicing good customer service. I have a wonderful seminar and film that I use on how to handle the angry customer using positive language and emotions to calm the customer down, as well as telling the customer what can be done rather than what can't. A little training can go a long way in helping employees handle difficult customers so that other customers do not have to suffer the discomfort of listening to loud arguments.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this review, March 5, 2014
Thank you so much for your review. I am pleased that you enjoyed your stay. I apologize about the incident that occurred. I am not sure what transpired with the staff and the guest that you are referring to. I will look into customer service training for our entire staff. Thank you for bringing this matter to my attention.

Sincerely,

Alicia Rath
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Minnesota
1 review
1 of 5 stars Reviewed March 1, 2014

We checked in 2/28/14 and went to go to bed. When I got in I noticed something.
I pulled back the sheets to find bodily fluid stains and dead skin all over the sheets.
You can imagine our horror. We complained to the front desk and the lady said this hardly ever happens???.she offered a new room but we turned her down and checked out . We moved to another hotel and got a shower. The reviews on this page must be fake. This is a dirty filthy hotel. Do not stay here.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmgeneva, General Manager at Microtel Inn & Suites by Wyndham Geneva, responded to this review, March 5, 2014
First of all, I would like to apologize to you for what happened during your recent stay. We pride ourselves in the cleanliness of our hotel and we obviously fell very short in your case. I can assure you that this NEVER happens at our hotel. The review that you see are absolutely not fake. We work very hard to make sure that every guests has a positive experience and we failed you. I would like to discuss this matter with you further. Please feel free to contact me at your earliest convenience so that I can make this right for you.


Sincerely,

Alicia Rath
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Geneva

Address: 550 Hamilton Street, Geneva, NY 14456
Phone Number:
Location: United States > New York > Finger Lakes > Geneva
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Geneva
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Geneva 2*
Number of rooms: 69
Official Description (provided by the hotel):
A Microtel 2010 Top 20 Award Winning Hotel. The Microtel Inn and Suites Geneva is conveniently located near the North Shore of Seneca Lake in the heart of the Finger Lakes Region. This Geneva hotel is centrally located near wineries, Watkins Glen, Finger Lakes Race Track, Hill Cumorah Pageant, the new NYS Wine and Culinary Center and other historic sites nearby. The Microtel Inn and Suites Geneva hotel is convenient for the business traveler with complimentary high-speed Internet service and 24-hour business center. Hobart and William Smith Colleges, Guardian Glass, Geneva General Hospital, Zotos International, New York State Agriculture Experimental Station and other local companies only minutes from this Geneva hotel. Rochester and Syracuse are 45 miles from hotel. Whether traveling on business or pleasure the Microtel Inn and Suites Geneva hotel is the only choice when visiting the Finger Lakes. Our property features Free Local and Long Distance calling within the Continental U.S., Free High Speed wired and wireless Internet and Free Continental Breakfast. Our property also features a Guest Laundry, Fitness Center and Meeting Room. ... more   less 
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Also Known As:
Microtel Inn And Suites Geneva Hotel Geneva

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