I travel internationally 40 weeks per year and spend approximately 250 nights within that year in hotel rooms of various ratings. I am not picky and sincerely only expect a comfortable bed, a clean, quite, room with serviceable amenities and a hot shower.
Events took place during my stay in the G.C. Hotel that I haven't experienced in the most run down, outdated dumps.
1:35 a.m. the fire alarm goes off and blasts me out of bed.
Unfortunately, I was unable to get back to sleep and had a 14 hr flight to Tokyo the next day.
I finally decided to just get out of bed and try to shake the cobwebs out with some coffee. The coffee machine was a piece of junk that sputtered quite a bit but was unable to actually produce a cup of coffee.
I called guest services and the woman on the phone was extremely kind and understanding and immediately sent up a pot of freshly brewed coffee.
I just wanted to check out of the place at this point so I showered and went down to the front desk and attempted to calmly express my disappointment. I travel way too much to explode over situations like this because it get you nowhere!
The guy behind the desk (I won't mention his name) proceeds to go into a pre-rehearsed, bloviated diatribe defending the situation as a "unforseen circumstance" and although I never asked for any compensation, he further made sure to point out that he couldn't discount my room rate because I booked it through an online travel company. He also made sure to reminded me that I received a pot of "complimentary" coffee.
Riddle me this G.C. Hotel Management... If coffee is supposed to be supplied in the room at no extra charge and it is not, how is replacement coffee "complimentary"?
On a positive note.. Hotel is clean, rooms are spacious, beds and pillows are comfortable and the bathrooms are clean with nice toiletries.
I realize the world is an imperfect place and "unforseen circumstances" do occur but to be treated and dismissed so rudely upon checkout is totally unacceptable.
- Official Description (provided by the hotel):
- Celebrating its 140th anniversary in 2014, The Garden City Hotel proudly presents 272 brand new guest rooms and suites, redesigned as a luxurious retreat for overnight guests by Italian designer Marcello Pozzi. Since 1874, The Garden City Hotel has welcomed guests with gracious hospitality, spacious guest rooms and luxurious suites. Our historic Long Island hotel has been a preferred destination for dignitaries and celebrities as well as business travelers, New York locals and visitors from around the globe. Boasting 25,000 square feet of recently restored and enhanced banquet space, The Garden City Hotel offers the ambiance to impress and the ability to deliver the gold standard of business meetings and corporate events. Our legendary Grand Ballroom is the ideal setting for a conference, gala event or a dream wedding. The acclaimed Polo Steakhouse, a classic American steakhouse with a twist of modern luxury, serves 28-dry aged Prime USDA grade steaks, chops and signature entrees, while the Polo Lounge offers an upscale bar menu, scratch-made cocktails and an extensive wine list. The Wine Room offers a private dining space for events, meetings and celebrations. Business and leisure travelers will appreciate all The Garden City Hotel has to offer, including indoor pool, fitness center, seasonal outdoor dining and close proximity to New York City and major airports. ... more less
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