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“Not impressed ” 2 of 5 stars
Review of Garden City Hotel

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Garden City Hotel
4.0 of 5 Hotel   |   45 Seventh Street, Garden City, NY 11530   |  
Hotel amenities
Ranked #3 of 4 Hotels in Garden City
NJ
Top Contributor
72 reviews 72 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
20 helpful votes 20 helpful votes
“Not impressed ”
2 of 5 stars Reviewed 5 days ago NEW

The good
Large rooms
New beds

The bad
1. No center room light switch. You have to turn on each lamp in the room
2. There was only one available socket in the room near a table to charge your phone. The table was NOT near the bed. It was across the room
3. The bathroom has no space as a vanity. No place to put your toiletries.
4. The heat/AC rattle
5. The TV is a joke, small screen and a 5 second delay when changing channels.
6. The alarm clock is a charger for and iphone 4! Really?, let's get with the times. Most iphone people have the 5 or 6.

I thought this was a 5 star hotel? It's equipped and laid out worse than the hilton garden inn. They spend all this money to fix it up and miss the simple things. Not impressed especially for what they charge for the rooms. You are better off at a chain hotel, at least the rooms are laid out to be convenient and functional.

Stayed December 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamessinaH, Guest Relations Manager at Garden City Hotel, responded to this review, 3 days ago
Thank you for your recent stay and review. I did want to alert you for any future stays that our docking/entertainment station on the night table is compatible with all versions of the iPhone as well as Android mobile and tablet devices, it just requires your own cable to be plugged into the top portion- to both charge as well as stream to the 42" HDTV. Instructions for guests can be found on the document on the nightstand. We look forward to seeing you on a future stay, please let us know if there is anything we can provide for you to make your stay more enjoyable.
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111 reviews from our community

Traveler rating
    56
    30
    15
    5
    5
See reviews for
23
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35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Finnish first
  • Italian first
  • Japanese first
  • Any
English first
Huntington, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Checked in Friday evening for a stay cation . Checked in at 10 pm. Lounge had a prohibition party. The staff was and several customers could have stepped out of a speakeasy. Had a bite to eat in the steakhouse next to lounge. What a pleasant surprise. Delicious baby onion soup served compliments of the chef. Split a strip steak that was one of the best steaks I remember having. Great wines by the glass. Side of Brussels sprouts perfect.

The is just completing a renovation. Our room was one of those renovated. Very comfortable and romantic.

Went shopping at mall on Saturday before company holiday party. Not to be disappointed the holiday party was a blast. New location this year. My wife also said it was the best piece of fish she ever had. The sea bass was amazing. The room was snug based on attendance growing.
Only sorry the weekend had to end.

Room Tip: Upper floor, seemed like a few parties were going on.
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamessinaH, Guest Relations Manager at Garden City Hotel, responded to this review, 1 week ago
Thank you, Rocco, for your recent stay and review! I am glad to read you were able to enjoy one of our 'themed' evenings at Polo Lounge as well as dinner in our acclaimed Polo Steakhouse.
I am also glad to read that you enjoyed our brand new guest rooms, location, and a celebratory event in one of our ballrooms. We look forward to seeing you on a future stay!
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Berne, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

This is a beautiful, classic hotel. The rooms have been recently updated and are well-decorated. The property is meticulously maintained. The dining room serves really good (if overpriced) food, with a steak-house focused menu in the main room and small plates fare in the lounge. Staff are courteous, if a bit stiff. The beds are comfortable and the rooms are quiet. A great place for a relaxing stay.

My main beef is that it isn't set up for business travelers. The work areas are extremely small. The internet (at a cost of $12.95) is spotty and slow and connections (phone and net) are not available in the dining room, lounge and bar.

A few well placed changes would make this hotel exceptional.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamessinaH, Guest Relations Manager at Garden City Hotel, responded to this review, 1 week ago
Thank you for your recent stay and review! I am glad to read that you enjoy our brand new guest rooms, Polo Steakhouse and Polo lounge. I am surprised to read that you had any trouble with our hot spots in the public areas of the hotel, I will be sure to address to our team. We look forward to seeing you on a future stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massapequa, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 weeks ago

Great hotel for a girlfriends weekend getaway. The location was wonderful, near great shopping in town and the local mall as well as great dining in the area. The hotel's steakhouse is outstanding. Can't wait for the Red Door Spa to open, will definitely be back for more weekend getaways.

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamessinaH, Guest Relations Manager at Garden City Hotel, responded to this review, 2 weeks ago
Thank you Ann for your recent stay and review! We are thrilled to hear you enjoyed all we have to offer for your girls' weekend, especially our restaurant and proximity to Long Island's best shopping destinations! We look forward to seeing you on a future stay, and on your visit to our new Red Door Spa!
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was the ideal hotel! My in-laws stayed at this hotel to watch my husband and I run the marathon. And when we went to meet up with them it was beautiful! The hotel is newly renovated and the staff we're really helpful!

  • Stayed November 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamessinaH, Guest Relations Manager at Garden City Hotel, responded to this review, 3 weeks ago
Thank you for your recent review and congratulations on finishing the marathon! I am glad to read you are pleased with your in laws' stay with us and enjoyed our brand new guest rooms and revitalized public spaces. We look forward to seeing you and your family on a future stay.
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New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for the first time last month for a wedding and I was amazed at the level of service offered to us. First of all, their staff are the best that I have ever encountered and all made us feel like royalty during our entire stay. Food was incredible, service was spot on, location was beautiful, staff were great and everything was just perfect.
The servers/attendants the bridal party had throughout the wedding day were really wonderful, just so accommodating and friendly and on top of things. The newly renovated guest rooms looked nice. A great place all around located right in the center of Long Island and has a LIRR train stop across the street that gets you into Penn Station within 40 minutes time

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamessinaH, Guest Relations Manager at Garden City Hotel, responded to this review, 3 weeks ago
Thank you for your recent stay and review! We appreciate your accolades of our service and I will be sure to extend to our team, as well as your note about the culinary offering! I am glad you were able to experience all we have to offer, as well as found our proximity to New York City a benefit for you and your family. We look forward to seeing you on a future stay!
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New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This comment is way overdue. We stayed at the Garden City hotel couple of months ago, during our friends wedding. The rooms look brand new, as well as lobby and restaurants. The staff went out of their way to accommodate pretty large and nosy wedding group. I also liked the ambiance, very stylish, but relaxed at the same time. Restaurants were great. We have breakfast and diner one day, and the food was very delicious, and not as expensive as i thought it would be. Will be back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamessinaH, Guest Relations Manager at Garden City Hotel, responded to this review, 3 weeks ago
Thank you for your recent review of your stay! I am thrilled to read that you enjoyed our brand new guest rooms and public spaces. I am also glad to read that you enjoyed dining in our new restaurants. I will be sure to extend your accolades of our staff to the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Garden City Hotel

Address: 45 Seventh Street, Garden City, NY 11530
Location: United States > New York > Garden City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Garden City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Garden City Hotel 4*
Number of rooms: 272
Official Description (provided by the hotel):
Celebrating its 140th anniversary in 2014, The Garden City Hotel proudly presents 272 brand new guest rooms and suites, redesigned as a luxurious retreat for overnight guests by Italian designer Marcello Pozzi. Since 1874, The Garden City Hotel has welcomed guests with gracious hospitality, spacious guest rooms and luxurious suites. Our historic Long Island hotel has been a preferred destination for dignitaries and celebrities as well as business travelers, New York locals and visitors from around the globe. Boasting 25,000 square feet of recently restored and enhanced banquet space, The Garden City Hotel offers the ambiance to impress and the ability to deliver the gold standard of business meetings and corporate events. Our legendary Grand Ballroom is the ideal setting for a conference, gala event or a dream wedding. The acclaimed Polo Steakhouse, a classic American steakhouse with a twist of modern luxury, serves 28-dry aged Prime USDA grade steaks, chops and signature entrees, while the Polo Lounge offers an upscale bar menu, scratch-made cocktails and an extensive wine list. The Wine Room offers a private dining space for events, meetings and celebrations. Business and leisure travelers will appreciate all The Garden City Hotel has to offer, including indoor pool, fitness center, seasonal outdoor dining and close proximity to New York City and major airports. ... more   less 
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