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“Good Experience” 4 of 5 stars
Review of Sheraton LaGuardia East Hotel

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Sheraton LaGuardia East Hotel
3.5 of 5 Hotel   |   135-20 39th Avenue, Flushing, NY 11354   |  
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Ranked #8 of 15 Hotels in Flushing
Baltimore, Maryland
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
66 helpful votes 66 helpful votes
“Good Experience”
4 of 5 stars Reviewed May 6, 2013

This hotel is well-placed in Flushing. Near lots of shops and the subway, as well. The price for our single-king room was good ($250), large, clean, and quiet. We had a good view on the 18th floor, and we could easily see the airport (which was interesting for me, since I am a pilot).

The elevators are fast, which I also appreciated. The lobby has an Asian decor, appropriate for the location, and very relaxing to the senses, as well.

Room Tip: Pick an upper floor, if possible.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, May 8, 2013
Dear Musicapp,

Thank you for sharing your feedback. I am pleased to know that you enjoyed our location, property and services. As a pilot I am sure you stay at many properties and I really appreciate you taking the time share your experience here at our hotel.

I hope we have the pleasure of having you stay with us again soon.

With Warm Regards,

Ed S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Arlington, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 20, 2013

Was in Flushing for work. Could walk to/from office every day. Tons of shops, restaurants, bakeries, fresh marts nearby. Could also walk to large shopping complex (Target, Best Buy, Marshall's, Bed,Bath, Beyond).. 1block from subway. Rooms were good size and have Starbucks single serve coffee in room. My room had a fridge which was a nice surprise. The hotel gym is nice w/top of line equipment w/individual tv's and iPod/iPhone plugs. Food in hotel restaurant is good (ate there twice) but service was slow both nights despite being nearly empty. Was overall nice but pricey. $239 on Mon and $299 on Tues night)

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, April 22, 2013
Dear Malbecgirl,

I am happy to know that you enjoyed our property, services and location. Thank you for taking the time to share your experience. While all of the great feedback is appreciated your critique of the service in the restaurant is welcomed as well. It is through forums like this that let me know where we are doing well and where we can afford to spend a little more focus on improving as we continually strive to deliver the best of service.

We look forward to having you stay with us again.

With Warm Regards,

Ed S.
General Manager
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Simpsonville, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 10, 2013

The staff were fantastic, friendly and helpful but the internet is abysmal, if you have one, you should bring your own hotspot because even if you pay to have the higher bandwidth connection, it's still extremely poor.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, April 15, 2013
Dear Jackgaido,

Thank you for taking the time to post a review. While I am happy that the staff had such a positive impact on your stay I am sorry to hear that your internet experience fell short of your expectations. Due to our current guest hallway renovations we experienced some unexpected internet issues. We have been working with our internet provider and have resolved the problem. We will also closely monitor the system to prevent it from reoccurring. I do apologize for any inconveniences this may have caused during your stay.

I do hope we have the opportunity to have you as our guest again and I am confident that you will have a much better internet experience.

With Warm Regards,

Ed S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 7, 2013

My affinity for Starwood outweighed my aversion to this hotel and I stayed here several more times from January to March (almost every week) in 2013. I must say that my opinion of this hotel has changed for the better. It doesn't quite rise to the level of "Very Good" but is definitely above average.

The parking situation, while still not ideal, has improved and the attendents were much more customer-focused. The rooms are comfortable and the hotel seems to be updating their public spaces (i.e. halls). The restaurant is passable but still a little limited and casual, inexpensive options are non-existent. What sets this hotel apart is the front desk personnel and other staff in general. They are very pleasant and welcoming.

To sum up, while not perfect, this hotel should meet the expectations of most business travelers. It's a little further from Laguardia than most other airport hotels but it's worth the trip as it sits in the middle of a very vibrant Chinatown in Flushing.

Room Tip: Ask for a high floor. Also, there are slightly larger rooms towards the end of the hallways.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_GM72, Director of Sales at Sheraton LaGuardia East Hotel, responded to this review, April 9, 2013
Dear JMMcCauley,

Thank you for posting an update to your previous review. I am very pleased that you have chosen to continue to stay with us and have had better experiences than before. I used your feedback that you provided before along with all feedback we receive in our continual effort to improve our product and services. As you did mention, we are updating our public areas and will continue to improve our product over the next year. Additionally our team is very focused on delivering great guest experiences and I am happy to hear that you have noticed the difference.

As a Starwood Lifetime Gold Member we value your loyalty to Starwood and we certainly appreciate your patronage. I hope you continue to stay at our hotel and each experience gets better and better.

With Warm Regards,

Ed S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 27, 2013

I stayed for 2 nights. I agree with previous reviews; this is a somewhat tired Sheraton. My bathtub backed up twice when the guest next door showered - yuck. But, they sent someone quickly to clean up the mess for me. Overall, the staff went out of their way to be welcoming and helpful.
I had access to the club lounge which was nice for a quick and simple breakfast.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, January 28, 2013
Dear ADCBoston,

Thank you for taking the time to review our hotel. I am sorry to hear that you experienced a challenge with your bathtub during your stay. Please accept my apologies for any inconvenience you experienced. I have forwarded this information onto my engineering team who are diligently looking into this matter. I am, however, pleased to hear that the staff was responsive and you enjoyed our club lounge.

I hope we have the opportunity of having you stay with us again in the future.

With Warm Regards,
General Manager
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Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2013

I stayed at this hotel for 2 nights, the location is close to the flushing chinatown, which is awesome, there's a lot of shops ( Macy's, Modell's) and chinese restaurants too. There's also a shuttle bus to go to the LaGuardia airport. The hotel itself was very clean and the beds were comfy, and it is also close to the main street flushing subway station, just few walks away! The hotel was decorated with chinese decorations, there's internet in all the rooms, which is nice! Beds are a bit small but it's ok to me, I enjoyed my stay at this Sheraton hotel, next time I come back to NYC, i'll be sure to come here.

Room Tip: Don't get a room next to the elevator, you can hear the "Ding" sound
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, January 28, 2013
Dear Kychin15,

I am happy to hear that you enjoyed your recent stay at our hotel and thank you for taking the time to post your review. It is always nice to hear when a guest enjoyed the accommodations, amenities and the surrounding neighborhood.
We look forward to having you stay with us again soon.

With Warm Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 20, 2013

I stayed at this hotel for two nights in early December for a business meeting. The location is close to LaGuardia airport, and the shuttle is convenient. The shuttle is about a 10-15 minute ride to the hotel. The hotel is located in the Chinatown district with lots of Chinese restaurants all around. There was also an excellent Thai restaurant a block away - ask at the front desk and they can direct you.

I found the hotel room and hallways to be worn and tired, and not very soundproof. As other reviewers have mentioned, you can hear the ding of the elevator and guests talking in the halls all night long. Given that it is an airport hotel, you can expect that people will be coming and going at all hours of the day and night, but I wish they would mute the ding from the elevator. In terms of cleanliness, the bathroom and bedding were very clean.

The best part of this hotel is the staff. I had great service with all of the front desk staff and the very friendly bellman named Juan. They made me feel comfortable and answered my questions quickly and with ease.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, January 22, 2013
Dear Mpls TravelKitty,

Thank you for sharing your feedback from your recent visit to our hotel. I am happy to hear that you found the accommodations clean and comfortable and your interactions with the team were positive. With regards to your feedback on the hallways being worn and not very soundproof, I am happy to say we are addressing these issues by updating the hallways and working with the elevator company to look for alternative solutions to reduce the ding when it reaches a floor. We anticipate the hallways to be completed by the end of March.

I hope on your next visit to our neighborhood you will be pleased with our new look.

With Warm Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton LaGuardia East Hotel

Address: 135-20 39th Avenue, Flushing, NY 11354
Phone Number:
Location: United States > New York > Flushing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 15 Hotels in Flushing
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton LaGuardia East Hotel 3.5*
Official Description (provided by the hotel):
Enjoy a warm welcome at the beautiful Sheraton LaGuardia East Hotel. Located in Chinatown, Queens, our hotel is just 3 miles away from the LaGuardia airport, accessible by our complimentary shuttle. ... more   less 
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Also Known As:
Sheraton Flushing
Flushing Sheraton

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