I stayed for 2 nights at this property because I live in lower Manhattan and we lost power and water during Sandy. My driver's license is expired (I rarely drive) and it's what I carry as ID in my wallet at all times. While packing for my escape from Manhattan, I didn't think to pack my passport, which is current, as ID. The reservationist never told me they'd need an unexpired form of ID upon checkin. Having spent $40 on a cab to Flushing (all subways and buses were shut down), I arrived to find out that I couldn't check in because my license was expired. I explained to the clerk that I had just come from Manhattan, $40 cab ride, etc. She was unmoved. She left to speak with her manager. The manager never came out. The clerk refused to take my license. In the middle of a storm, I was dumbfounded. This was an extraordinary circumstance and these people made absolutely no effort to figure out a solution. After some back and forth, I remembered that my elderly mother might have her license on her. She did and it wasn't expired. They changed the reservation to her name and we checked in. Unbelievable.

As if that wasn't enough, they didn't have internet. During a storm, I understand that could happen. But when I asked if that was just the hotel or the whole area, the clerk said she didn't know. Later I asked someone else. Again, "I don't know," was the answer. It would be nice, at $299 a night, to get some answers. Even if they didn't have an ETA, to have some information, like whether it was the entire area or not, isn't asking too much. Also, some reassurance would have been nice -- say something like, people were working on it and they hoped to get it up as quickly as possible.

The morning I checked out, front desk told me internet was back. I told her that I had no internet during my stay. There was no offer to discount my bill, coupon, nothing.

Now some positives: the nice housekeeping ladies who gave me shampoo because my room came with none, and offered extra soap and towels. They are also for the nice staff in the restaurant where we had a breakfast buffet (food wasn't great, but surprisingly fairly priced for a hotel), and the nice lobby.

I lived in Flushing for 6 years and this Sheraton is the best hotel (read: not seedy) in the Roosevelt/Main area. It was nice to see they refurbished the rooms and public space. The rooms are basic - clean and comfortable but efficient, with a large writing desk, no minibar, and just the basic amenities. There was a vending machine at the end of the hall for just some soda and water - no price gouging, just $2 a bottle which is fair for a hotel. I just wish the front desk staff was more understanding of my situation. Management should make it a policy for staff not to answer guest questions with just an "I don't know."

I am a Northeast frequent business traveler. I have not been to Queens in years so staying in Flushing recently was a bit of an eye opener. Queens has really changed. This hotel is decent but in a very noisy and congested location- not a great area. I suppose the proximity to Manhattan is a plus but I had to do business in Queens so that was not a plus for me. Restaurant choices are very limited and I wouldn't suggest walking around, especially if you are a woman traveling alone. All the restaurant choices are Asian so if you like that, you're in luck. My coworker and I drove out to Great Neck and Port Washington and found some good places to eat on the water with nice views. This hotel was quite expensive so I was expecting something a little nicer. I have found nicer hotels in Manhattan for less money.

My husband and his family stayed here for 3 nights to attend a family wedding in early October. We arrived at La Guardia around 11:30am and waited for the hotel shuttle to pick us up. It took almost 45 minutes for it to come. But the driver was very courteous and friendly. Upon arrival I realized this isn't like a regular Sheraton but it's so convenient since it's located in the heart of chinatown(with scrumptious eats & subway stations). Check-in was breezy. The lobby was small (this is New York) but clean and decor was Asian. Our room was up on the 12th floor facing 39th. We had double room....clean, bed was comfy, pillows ok, bathroom good size, good towels. We slept soundly every night...didn't hear any noise above or next door, except in the morning when people used the shower. I appreciate the complimentary Starbucks coffee & bottle water & the daily Chinese newspapers. The only inconvenience was no free wi-fi....Check-out was breezy as well. The shuttle was prompt and driver was again friendly. Overall, thank you, Sheraton. We really loved New York. We will definitely stay here again when we return to Flushing

Beautiful hotel. Well-connected to la guardia via NYC buses and free hotel shuttle. And most importantly, close to the 7 train to manhattan! Can sometimes be too pricey for flushing, though. It is close to train but the train ride into manhattan is very long.