First, this is nowhere cose to the airport, exepct at least 25-30 minute wait for the shuttle, plus a 20 minute trip to the hotel. Total time wasted almost 1 hr after arrival. What I found wrong:
1- Very loud A/C making explosion noises avery 30 seconds, impossible to sleep through, but on a hot summer night, impossible to leave off.
2- Tiny moldy bathroom
3- No power outlets for electronics, except for 1 on the lamp, very out of touch with modern needs.
4- The hotel lobby and most areas smell very strongly of Oriental food, like being in a fast good Chinese restaurant, no offense to people who like this, but not what you would expect from a Sheraton
5- There were only 2 elevators, one did not work
6- The room decor is old and worn out, and definitively very tailored to Oriental decor, again, ok if you like this, but *very* different than other Sheraton's in the US
7- Expensive for the location its at, basically the same price as staying at the Sheraton in Times Square. Definitively *not* worth the money
8- The Sheraton club has extremely limited selection for Breakfast and is very small
The only positive I found was that the front desk staff was friendly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would like to thank you for taking the time to share your comments. All feedback, whether positive or negative, are welcomed tools we utilize in our continual efforts to deliver a high level of service and value to our guests.
I am disappointed to read your comments detailing the dissatisfaction you experienced during your stay with us. Please accept my apologies for all of the inconveniences you encountered. Although I cannot assure that everyone will enjoy our unique Asian décor I can do my best to assure our guests that everything will be clean, in good working order and services are timely. It is unfortunate that is not what you experienced. Our Director of Facilities, Director of Housekeeping and Front Office Manager are diligently looking into the matter.
I welcome the opportunity to speak to you directly regarding the challenges you experienced so I can review all of the details in an effort to prevent similar issues from re-occurring. Please contact me directly at email@example.com and provide me your contact details including the best time to reach you. I look forward to hearing from you.
With Warm Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.