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“Owner tried to” 3 of 5 stars
Review of BEST WESTERN Queens Court Hotel

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BEST WESTERN Queens Court Hotel
2.0 of 5 Hotel   |   13351 39th Avenue, Flushing, NY 11354-4432   |  
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Ranked #11 of 15 hotels in Flushing
Los Angeles, California, United States
2 reviews
1 helpful vote 1 helpful vote
“Owner tried to”
3 of 5 stars Reviewed April 16, 2013

It was an red eye flight. I arrived hotel at 9.00 am. I have made my reservation earlier, and I am a regular customer to this hotel.
The front desk asked me to pay additional $30.00 for early check in (that means they have rooms available). I told her I am a platinium member of BW, and they should not charge me. She then changed and said they do no have any vacant room available.
I came back to teh hotel a 10.15 am again, I met the owner. the owner advised me to book for additional night earlier than the day I supposed to check in, so that I can have room available when I arrived.
This is ridiculous!! the woner just tried to squeeze more money from her customer, without considering I was her regular customer.
Finally, when they saw me tried to call BW to complaint, they immediately offered me a vacant room, and that was the same type of room that I booked for. the room was not been rented the last night.
Very upset with this Asian Owner's policy.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at BEST WESTERN Queens Court Hotel, responded to this review, April 17, 2013
Dear Mr. Law: Thank you for your comments. I have instructed our front desk clerk to work with you when we have room available in the morning. See you next time while you in Flushing. Frank Chen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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98 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Arlington, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed April 16, 2013

All furnishing are vey old, and never improved sine more ten years. The beds become very soft without body support and are very uncomfortable. The air condition systems are very old too and are not truely turmo controlled, it makes huge noices when running and it is eitehr too clod or too hot. The room is very dry.

  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at BEST WESTERN Queens Court Hotel, responded to this review, April 17, 2013
Thank you very much for your comments. We are doing the carpet and wallpaper replacement , the AC units some already replaced. Frank Chen
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Pittsburgh, Pennsylvania, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 9, 2013

This hotel was very pleasant, all the staff were very interested in making your stay a good one. Nice place for the price and location. Parking is next door and very convenient and secure. Thanks for a great stay.


  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at BEST WESTERN Queens Court Hotel, responded to this review, April 17, 2013
Thank you for taking time to write. We will work hard to keep the hotel more comfortable and pleasant. Thank you very much again. Frank Chen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2013

I recently stayed at the Best Western Plus Queens Court Hotel because the room rates right in Midtown Manhattan are outrageous. My check-In was taken care of promptly. I had a clean room with a queen size bed. In the lobby breakfast was offered from 7AM to 10AM with cereal, eggs and waffles. There is a computer in the lobby that offers internet access which was nice to have if you want to check email or print boarding passes. Hotel checkout was easy and bag storage was available. I would stay here again when visiting the Big Apple.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at BEST WESTERN Queens Court Hotel, responded to this review, April 9, 2013
Thank you very much for taking time write the survey. We are doing renovation from last winter. I hope to see you while you visit New York. Thanks again.
Frank Chen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piastow, Poland
Top Contributor
54 reviews 54 reviews
48 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 6, 2013

Location not far away from last metro station in Chinatown, room was ok with basic amenities, good for 1-2 nights. Hotel full of mostly Chinese guests. Breakfast very poor. Relative good value for money for New York. Beautiful view of low-passing planes landing on La Guardia

Room Tip: go to breakfast very early to have something
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at BEST WESTERN Queens Court Hotel, responded to this review, April 8, 2013
Thank you very much for your survey. Your comments is very valuable to us. Seeing you in the near future. Frank Chen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Mirada, California
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 18, 2012

I missed my flight and had to spend an improtu night in NYC. I checked in to the hotel late at night and was greeted by the Owners (an older Asian Couple) and their son (or perhaps Grandson). The check in took a bit of time as they had some trouble processing my reservation.

I was put in their Handicap Person Room. I did not make a big deal about the room since I had made a last minute reservation and this was the only Best Western in NYC that I was able to find an open room for the night. The room was clean and the bed was comfortable. The TV was average (it was not a flat screen) but was serviceable. I asked for a wakeup call and everything worked out fine. The shower was made for a Handicapped person, but was clean and worked out fine for me.

The service was reasonable and the breakfast was comparable to other Best Western breakfasts that I have had in other states such as Michigan and California.

The hotel is located in a heavily Asian part of Flushing. There were plenty of restaurants nearby and they stayed open until the wee hours of the morning. There are plenty of ATM's nearby.

Since I checked in late at night, I went out to eat at a restaurant around the corner. Great Chinesse Food. Also there were plenty of people out of the street. The place was very safe. However most of the people on the streets were Asian so if you are not Asian you kind of stick out. Nevertheless everyone was very friendly and courteous.

Check out was fairly simple. I was met by the manager. He was not much of a talker (probably because of the language barrier) but nevertheless he was courteous and friendly.

There is a subway nearby that gets you into Times Square in 40 minutes. The subway ride goes through a few rough patches of NYC but as long you stay in the train it should be fine.

I had also stayed in the Best Western Presidential Hotel in Times Square. If I was to choose between the hotels I would chose this hotel over the Presidential Times Square. While the latter has a great location, the price you pay is not worth what you get (other than location) at the Presidential Hotel. If you don't have a problem hanging around a heavily Asian location you would do much better at this hotel.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at BEST WESTERN Queens Court Hotel, responded to this review, February 1, 2013
Thank you very much for your valuable comments. We are here to serve you need. Wish you happy and health. Frank C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Queens Court Hotel

Address: 13351 39th Avenue, Flushing, NY 11354-4432
Phone Number:
Location: United States > New York > Flushing
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #11 of 15 hotels in Flushing
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Queens Court Hotel 2*
Official Description (provided by the hotel):
Choose this charming Flushing, New York hotel ideally located minutes away from La Guardia Airport, Shea Stadium and downtown Manhattan attractions.Welcome to the BEST WESTERN Queens Court Hotel, where guests will find friendly customer service, clean accommodations and easy access into downtown Manhattan, New York. This Flushing area hotel boasts well-appointed guest rooms, each featuring cable satellite television and high-speed Internet access. Additional amenities include a fitness center, business services and meeting facilities. Guests staying at the BEST WESTERN Queens Court Hotel will be close to a variety of local restaurants as well as the subway into downtown New York City. Guests can visit key New York attractions including Times Square, the Statue of Liberty and the Rockefeller Center. Less than two miles from this New York hotel, guests will be able to catch a Mets game at Shea Stadium or visit the USTA National Tennis Center, home of the U.S. Open. Visitors will also be able to enjoy a relaxing day touring the Queens Botanical Gardens or walking through the beautiful Flushing Meadows Park. The hotel also provides convenient access to St. John University, the Citifield Stadium and the Jacobs Javitz Convention Center.The friendly, helpful staff at the BEST WESTERN Queens Court Hotel is ready to ensure a fun-filled memorable stay in Flushing, New York. ... more   less 
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Also Known As:
Best Western Flushing
Best Western New York City
Flushing Best Western

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