First, let me say that the hotels is nice in appearance, and it looks like it has decent business accommodations. Staff was helpful on check-in and pleasantly gave us room keys and a little gift basket left there by our hosts (we were in the area for a wedding, they had a block of rooms reserved).
When we didn't find a hair dryer in the room, we called the front desk and had one brought to us, but that took about 20 minutes. As we were going to the wedding, that was a little nerve-racking, but we made it on time (barely) so that's no big deal.
When we returned around midnight, the hotel bar was full of people, and there was an event in one of the conference rooms. It lasted until past 2AM. We heard the noise in our room, lots of whooping and clapping, both from inside and from a patio outside. The outside noise is unacceptable -- any room could easily hear that. Inside was reasonable because it's better they're loud in the bar and conference room area than in the rooms, except that our room was on the first floor and there was no separation between the lobby area and that wing of rooms. Had there been a set of fire doors or something similar (like in every other hotel) I doubt the inside noise would be an issue, but with those set of rooms essentially right off the lobby, how do you allow for that kind of raucousness that late? But I tend to be a light sleeper so I put some earplugs in and eventually fell asleep.
Apparently our room shared a wall with the dishwashing unit of the kitchen, because at 6AM we were both awakened by the industrial dishwasher. And that was the end of our sleep -- all 3 and a half hours of it. It was really loud. By 8AM it was as if we were in the kitchen. I could hear staff talking and whistling amidst the clanging of dishes and equipment. Needless to say, we got out of the room as hastily as we could.
I went to the front desk to complain. After explaining my frustration with the kitchen (I didn't even address the noise from the night before) she said that then knew of the issue and that (and I quote) "the check-in staff should have warned you about that when you arrived."
I was absolutely dumbfounded. She said she was real sorry (she certainly didn't sound like it though) and that she could take $30 off the $109 bill for the room. We packed up the car, thought about it for a second, and came back in to notify them that we were paying nothing. It was only at that point that they said okay, and that they could comp the room.
So here's what we have. The hotel knows the room is unusable but book it anyway and hope that the poor people they stick in there don't complain. If they do, toss them $30. If they still complain, comp the room. But I'd rather have stayed at another hotel and paid $109 than get three and a half hours of sleep for free. And if protocol is to tell people that the room is unusable, who's going to stay there?
Stay there if you must, but if you get room 130, or any room on the first floor for that matter, tell them to put you somewhere else. This goes double if you're booking a block of rooms for your guests.
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- Also Known As:
- Hotel Sierra Fishkill Pougkeepsie