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“Confirmation...Expedia paid....No Hotel Room???” 1 of 5 stars
Review of HYATT house Fishkill/Poughkeepsie

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HYATT house Fishkill/Poughkeepsie
3.0 of 5 Hotel   |   100 Westage Business Center, Fishkill, NY 12524 (Formerly Hotel Sierra Fishkill - Pougkeepsie)   |  
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Ranked #4 of 11 Hotels in Fishkill
New York
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
“Confirmation...Expedia paid....No Hotel Room???”
1 of 5 stars Reviewed December 4, 2012

I have stayed at this hotel when it was the Sierra Suites....It was the best place to stay in Fishkill. Now it's the Hyatt and you would expect that it would be better than ever......Not so. I paid for my stay via Expedia and arrived at the Hyatt on Friday November 30th with my confirmation in hand. The Hyatt front desk told me that they did not have the King suite that I had reserved but had a room with a single king bed.....A room with a single King bed for 2 adults and 2 kids?? With that they told me NEVER TO BOOK A ROOM THROUGH A 3RD PARTY VENDOR!....The next part was totally shocking.....the message was .....well ....leave! Like you’re trying to check yourself into a low grade hotel without paying! Are you kidding! Is this really a Hyatt?? Hyatt Customer service was no better at handling the matter.....Sorry. Like you should have known not to book with us! Essentially....GO AWAY... So with that I say DON'T EVEN THINK ABOUT BOOKING THIS PROPERTY. YOU WILL BE SORRY! My final thoughts...I am not the only one that this has happened to...read the reviews. I have traveled around the world and have not ever had anything like this happen to me. Inexcusable!

Room Tip: Want a room...Don't try checking in here....They will leave you on the curb!
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
    144
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Arkansas
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 26, 2012

Stayed here during a business trip to the Black Rock Forest Consortium field station. Hotel is very new and modern looking with a bit of a "chain" feel to it. Check in was fast and professional. Room was very nice, with good furnishings and a comfortable bed. Overall feel of luxury without being pretentious. A very good hot breakfast was available. Located near several restaurants and a Walmart. Overall a good choice for short or extended stays in the Hudson Valley region of New York.

Room Tip: Thermostat is on the wall, not on the heating/AC unit
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Asheville, North Carolina
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 5, 2012

First of all, I will preface this review knowing that we stayed here for a wedding during the aftermath of Hurricane Sandy and people were more on edge and the hotels more full than normal.

Now, we booked 2 rooms 3 months in advance for my brother's wedding in Poughkeepsie. This hotel tells you it is in Fishkill/Poughkeepsie, but it is actually 12 miles (almost 30 minutes) down a very very busy heavy traffic filled Rt 9 from Poughkeepsie. So if you book this hotel be aware.

Arrived (about 10 PM) to a very unprofessional front desk person. She looked unkept and had her dress shirt untucked and wrinkled. She was barely polite and gave us a handicapped room (we are not handicapped) right next to the bar/breakfast kitchen. I immediately could hear everything that was going on in the kitchen when I entered the room and asked politely if we could switch. She acted really annoyed and told us they were full because of the hurricane. I went back and tried to endure it for 30 more minutes, but the wall actually shook when they were doing something with dishes in the kitchen. I went back out and met a very well dressed young man at the front desk that was very polite and told us he would be happy to switch us to the 4th floor. What happened in 30 minutes? Some people just don't want to be a help I guess.

2nd thing- I specifically asked if my Grandmother's reservation was ok and was told yes, they were expecting her the next day. When she arrived (I was not there) she was rudely told that they were now overbooked and she would have to drive 12 miles!!!! down the road to another hotel. My grandmother is 80 and she does not do well with directions and things like that. She was soooo upset when she was calling me. I think it is absolutely unacceptable that a hotel would do that to customers that had a confirmed reservation especially elderly customers that begged not to be moved. For that reason I do not recommend this property even though that other things about the property were fine.

One other thing- Across the street from Wal-mart, the entrance to this hotel is difficult to get into.

Room Tip: do not take a room near the lobby on the first floor, especially 130.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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RI
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2012 via mobile

You can't beat it for the money. New, clean hotel with nice amenities in a great location. We stayed in your basic room which was fine for the two of us - flatscreen TV, fridge, nice and clean!

We tried to reserve for a last-minute second night but they were sold out. Would most definitely stay here again.

Stayed November 2012
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Middletown, Delaware
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 26, 2012 via mobile

Stayed here three nights while on vacation. Good location to get to lots of places. We went to Bethel Woods, Woodstock and the FDR Estate from here. No more than an hour drive for any. Lots of places to eat and shop around the hotel. Would highly recommend this Hyatt!

Stayed October 2012, traveled as a couple
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Tel Aviv
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 25, 2012

We stayed here for an overnight on the way to Manhattan. Overall, it's a nice hotel. Room is equipped with flat screen TV, a refrigirator and a microwave. Everything seems pretty updated. There was a hot complimentary breakfast which was really nice. Parking is free. Overall, good value for your money.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Top Contributor
215 reviews 215 reviews
36 hotel reviews
Reviews in 92 cities Reviews in 92 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed October 24, 2012

I am partial to Hyatt, but did not know what to expect from a Hyatt House. It is a hotel for overnight or extended stays. We got a one bedroom suite because we were exhausted and wanted two televisions without fussing over the remote or keeping one of us up.

The living room furniture is not high end like regular Hyatts, but is certainly adequate. The bed was very comfortable and the bathroom and toiletries were very nice. I typically stay in a Hampton or Holiday Inn Express when driving through the Poughkeepsie/Fishkill area, but the Hyatt House may have won me over. It is a better value for the money.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HYATT house Fishkill/Poughkeepsie

Address: 100 Westage Business Center, Fishkill, NY 12524 (Formerly Hotel Sierra Fishkill - Pougkeepsie)
Phone Number:
Location: United States > New York > Fishkill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Fishkill
#5 Family Hotel in Fishkill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Fishkill/Poughkeepsie 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hotel Sierra Fishkill Pougkeepsie

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