First of all, I will preface this review knowing that we stayed here for a wedding during the aftermath of Hurricane Sandy and people were more on edge and the hotels more full than normal.
Now, we booked 2 rooms 3 months in advance for my brother's wedding in Poughkeepsie. This hotel tells you it is in Fishkill/Poughkeepsie, but it is actually 12 miles (almost 30 minutes) down a very very busy heavy traffic filled Rt 9 from Poughkeepsie. So if you book this hotel be aware.
Arrived (about 10 PM) to a very unprofessional front desk person. She looked unkept and had her dress shirt untucked and wrinkled. She was barely polite and gave us a handicapped room (we are not handicapped) right next to the bar/breakfast kitchen. I immediately could hear everything that was going on in the kitchen when I entered the room and asked politely if we could switch. She acted really annoyed and told us they were full because of the hurricane. I went back and tried to endure it for 30 more minutes, but the wall actually shook when they were doing something with dishes in the kitchen. I went back out and met a very well dressed young man at the front desk that was very polite and told us he would be happy to switch us to the 4th floor. What happened in 30 minutes? Some people just don't want to be a help I guess.
2nd thing- I specifically asked if my Grandmother's reservation was ok and was told yes, they were expecting her the next day. When she arrived (I was not there) she was rudely told that they were now overbooked and she would have to drive 12 miles!!!! down the road to another hotel. My grandmother is 80 and she does not do well with directions and things like that. She was soooo upset when she was calling me. I think it is absolutely unacceptable that a hotel would do that to customers that had a confirmed reservation especially elderly customers that begged not to be moved. For that reason I do not recommend this property even though that other things about the property were fine.
One other thing- Across the street from Wal-mart, the entrance to this hotel is difficult to get into.
- Also Known As:
- Hotel Sierra Fishkill
- Hotel Sierra Fishkill Pougkeepsie
- Reservation Options:
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