The hotel is tucked away behind other buildings and is not marked by a sign on the main highway. If it had been we would not have driven past it twice.
The hotel staff was courteous and very pleasant. Very clean!
I reserved three rooms. We arrived approximately 3:30pm. Two out of three were ready. The other one was not. We were led to believe it would be ready in just a few minutes. After an hour we called the front desk and it still was not ready. Took a walk down to the front desk and it was finally ready. This delay caused us to have to make other arrangements for appointments we had that afternoon. We were told they had sold out the previous night and that was the reason for the delay. Sorry, as a customer that is not my concern. Hire more staff if rooms cannot be ready at the appointed time. I am sure if I stayed beyond checkout time I would be expected to pay. Nothing was offered to make up for the inconvenience.
Also, since I reserved all three rooms at the same time, I would expect that common sense would have it that all would be on the same floor. In our case, each room was on a different floor.
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- Also Known As:
- Hilton Garden Inn Poughkeepsie/Fishkill Hotel Fishkill
- Hilton Garden Inn Fishkill
- Hilton Fishkill
- Fishkill Hilton