I love Panera but I have tried this one three times now and believe me it's worth it to head up the road to the one in Dewitt instead.
I ALWAYS order the tuna on wheat with Everything on it. This time it had no Dijon mustard on it. I took it back to get some and the girl threw a packet of YELLOW mustard at me. I informed her I wanted the kind that comes on the sandwich. When she made a face and told me from now on I had to order it that way, I presented my receipt that said EVERYTHING on it. She wouldn't look at it. I go back to my seat and my piece of bread is stone cold, every other time it's always been fresh and warm. I go back and ask them to heat it up. They told me there was a microwave in the front. I headed p there and the microwave (which was filthy) was on a shelf inches above the floor under where the coffee was and the area was busy. When I went to get my cola, it was running clear. I informed them. They told me to choose something else. I said I'd wait till it was changed. I've been in places where it takes ALL of two minutes to do this. I looked at the other sodas and didn't like any of their odd choices. So I waited and came back n 5 minutes, still clear Soda. I informed them and they said they were NOT changing it tonight and they told one of the guys to put a sign on it. So I got water in my glass and I had paid for a soda. The 2 times before this I also had issues. All the others I have visited have been perfect! Dewitt, New Hartford and Clay great Paneras!
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