We have stayed here several times over the last 7 years, and are sad to see it in decline. The view from the top of a hill overlooking the Rochester area is beautiful, but our room was beyond tired. The curtain was off its rod, making it difficult to open/close. The closet door was off its track. There was a large burn (about 10") conspicuously placed in the carpet. The shower leaked into the carpet in the room, soaking our shoes and socks left in the closet. There is a bathtub faucet in the shower which doesn't work, but drips (why it's there is a mystery, since there's no bathtub.) The food service noisily collected the dishes from room service early in the morning, and left them next to our door. (we did not have room service ourselves.)
Our concerns about the room were met with a follow-up email, indicating that the problems were being addressed, and they hoped we'd come back again. No offers of any compensation or future breaks in price, etc.
The management says that the place is being renovated in the near future. They should have done that before they increased their prices.
- Also Known As:
- Woodcliff Hotel Fairport
- Woodcliff Hotel
- Hotel At Woodcliff
- At Woodcliff Hotel
- Lodge At Woodcliff
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