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Woodcliff Hotel and Spa: Traveler Reviews

4.0 of 5
199 Woodcliff Drive, Fairport, NY 14450
Hotel amenities
Woodcliff Hotel and Spa
Ranked #1 of 2 hotels in Fairport
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239 reviews from our community

Traveler rating
    97
    56
    36
    30
    20
See reviews for
Families
51
 
Couples
87
 
Solo
8
 
Business
58
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
michigan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“lovely view, sadly lacking accommodation”
2 of 5 stars Reviewed January 6, 2013

We have stayed here several times over the last 7 years, and are sad to see it in decline. The view from the top of a hill overlooking the Rochester area is beautiful, but our room was beyond tired. The curtain was off its rod, making it difficult to open/close. The closet door was off its track. There was a large burn (about 10") conspicuously placed in the carpet. The shower leaked into the carpet in the room, soaking our shoes and socks left in the closet. There is a bathtub faucet in the shower which doesn't work, but drips (why it's there is a mystery, since there's no bathtub.) The food service noisily collected the dishes from room service early in the morning, and left them next to our door. (we did not have room service ourselves.)
Our concerns about the room were met with a follow-up email, indicating that the problems were being addressed, and they hoped we'd come back again. No offers of any compensation or future breaks in price, etc.
The management says that the place is being renovated in the near future. They should have done that before they increased their prices.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask saugatucksnowcat about Woodcliff Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
January 12, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments. As you mentioned we have recently begun renovations throughout our entire property. This will address many of the concerns you mentioned and create a more modern feel throughout our property. I truly hope that you will give us another chance and ask that you contact me directly if I can be of further assistance.
Kind Regards, Micki Despard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice but not Lavish”
4 of 5 stars Reviewed December 26, 2012

My wife and I choose to spend an evening here as we wanted to treat ourselves with something out of the ordinary. We decided on the Woodcliff based on location and amenities, I found the staff very helpful. the guy working the spa was beyond helpful, but based on overall travel experience I would not rate this hotel in the overall top of the hotels I have stayed at, the room was fair, and the hotel itself was pleasant but not superb, I would recommend for out of towners as a higher then 3 star but not the best

Room Tip: I would recommend if choosing this hotel that you choose a suite as it may be a better value
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Hwood89 about Woodcliff Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
January 5, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments. I am glad to hear that you enjoyed your experience at our hotel and spa. We will be undergoing renovations the first quarter of this year that will bring a more modern feel to the property. I truly hope that we are able to welcome you back again soon.
Kind Regards, Micki Despard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alfred
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Nice room and great lounge spaces”
5 of 5 stars Reviewed December 20, 2012

I had never been to the Woodcliff, but visited recently for business purposes and plan to return when I can relax for a bit longer in the property. The rooms are comfortable with nice amenities, particularly for the price. I was most impressed by the public spaces in the hotel, particularly the lounge area that overlooks the pool. I was up early in the morning and was able to work for a few hours in a pretty, comfortable space with fast wireless. I plan to return in March with some girlfriends for fun rather than business!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Robicheaux about Woodcliff Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
December 21, 2012
Dear Valued Guest,
Thank you for sharing your kind comments. I am so glad to hear that you enjoyed your stay with us and look forward to welcoming you back this spring!
Kind Regards, Micki Despard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nice hotel, not great”
3 of 5 stars Reviewed December 16, 2012 via mobile

I am currently staying at this hotel for a business/personal trip. The hotel itself is nice. Good location, very friendly staff, very clean, beds are amazingly comfortable. It appears that the soundproofing between rooms is lacking. A few minutes ago I actually heard someone in an adjacent room using the bathroom. I have stayed at more and less expensive hotels and have never heard that before. Sometimes at hotels you hear water running, but never the sound i just heard. To me that is equivalent to fingernails on a chalkboard. While this may not cause me to look elsewhere for my next trip to Rochester, it definitely takes this hotel down a few notches in terms of the better hotels I have recently stayed at.

Stayed December 2012, traveled on business
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Ask MichiganKate about Woodcliff Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
December 21, 2012
Dear Valued Guest,
Thank you for taking the time to share your comments. I truly hope that you enjoyed your stay with us. We are aware of the need for soundproofing and have plans to address this issue during renovations beginning in January. I look forward to being of service to you again in the future.
Kind Regards, Micki Despard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
“Great location - great hotel - we will be back.”
5 of 5 stars Reviewed December 2, 2012

Went there for the weekend in November. For us this was a hockey weekend with my sons team but we will likely return on our own in future. The hotel is on the outskirts of Rochester and located backing on to a golf course and hiking trails. The hotel is very well presented with a great health club. There is an excellent out-door pool but not open in a cold November. The staff were very attentive and helpful. The restaurant was very good and relaxed and there was entertainment in the bar each week-end evening. Recommended for groups, couples and families.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask IrishCanadian65 about Woodcliff Hotel and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micki D, Rooms Division Manager at Woodcliff Hotel and Spa, responded to this review
December 4, 2012
Dear Valued Guest,
Thank you for sharing your kind comments! I am delighted to hear that you and your family enjoyed your stay with us and look forward to welcoming you back in the future.
Kind Regards, Micki Despard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Woodcliff Hotel and Spa

Also Known As:
Woodcliff Hotel Fairport
Woodcliff Hotel
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
Address: 199 Woodcliff Drive, Fairport, NY 14450
Region: United States > New York > Finger Lakes > Fairport
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Fairport
Price Range: $$
Hotel Class:4 star (4*)
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Woodcliff Hotel and Spa
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