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“You pay for what you get” 3 of 5 stars
Review of Pan American Hotel

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Pan American Hotel
2.0 of 5 Hotel   |   79-00 Queens Boulevard, Elmhurst, NY 11373   |  
Hotel amenities
Ranked #1 of 3 hotels in Elmhurst
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“You pay for what you get”
3 of 5 stars Reviewed June 7, 2013 via mobile

Having read some of the previous reviews of this hotel, I was really worried about staying here. I had absolutely nothing to worry about though. This hotel is not the Ritz, far from it, but it is a good hotel for someone on a budget. Firstly, the hotel has seen better days. It is not a new hotel, but the staff seem to do what they can to keep the dated building clean. On the rare occasions where I needed to speak to the staff, I found them very helpful and friendly.

If you want a hotel right in the middle of Manhatten, do not stop here, as it isn't. You are a short walk to a subway station (Grand Newtown), and then a 30 minute ride to Times Square. Again, it's perfect for those on a budget who don't mind a short trip in.

Big bonus for this hotel is the free pick up from the hotel. This is a good money saver.

Would I stop here again? If I was on a budget, yes.

Stayed June 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
4 of 5 stars Reviewed June 7, 2013 via mobile

I stayed at the hotel with my mother , the room was clean , we had a LCD tv, the staff was great , close to subway and mall I would defently recommend this hotel to my friends, the hotel is very old and need to renovate , but it is ok for us and we will come back in the future

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
istanbul
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 4, 2013

I stayed at Pan American Hotel for two nights. I picked this place as it has a shuttle bus picking you up from La Guardia and JFK and it is the cheapest place i could find. The shuttle runs to and from the airport at certain times and the ticket is 10 dollars. It doesnt run after midnight.
The hotel is 10 minute walking distance to the subway.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 29, 2013 via mobile

Had the worst experience at this hotel ever. I travel for a living and the Pan Am hotel is number one for worst hotel I have ever stayed in and I rarely have a bad night anywhere. The Pan Am on some nights has a night club. If your room happens to be near the nightclub you will be awake untill 4am unless you are deaf. My room was directly above club and not only could I hear all the lyrics to the songs the DJ was playing they would every ten minutes or so throw all the empty beer bottles into the dumpster to make sure you were awake. I went to front desk and they were rude and unpleasant. They told me they warn people about the noise on club nights and the hotel was full so I couldn't change rooms. I never never never would've booked a room above a loud nightclub. I tried to get a refund for the night from hell, but the hotel blew me off and told me to bad you spent the night. Avoid this hotel at all costs, they do not care about you they just want your money.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2013

We were booked in to this Hotel by an agent. On looking it up we had a concern or three, but decided to suck it and see. Our contact started at JFK a telephone call to the hotel. We were told 10 min and the curtesy Bus would pick us up, 6 min the Bus arrived, a bright young driver who spent the whole drive telling us all about the areas we were passing and all the things we should see and the best ways of getting about. The Hotel reception was a little spartan but efficient. No one to take bags to the room, this and the tired decor reminded us that this was a budget 3* At first view of the room and my wife was not happy. The Blood/Or Other small red/brown mark on the bed cover did not help. I went out to find staff. The room maid was in the next room. Very quick to grasp the situation she had the bed changed, demonstrating how clean all the bedding was. On close looking the room was tired. the furniture and decor Old, A few marks and scuffs But all considered it was clean. The great Plus of this Hotel is the Staff, without exception every member we met during our stay, went the extra mile and a half to be help full. It would be wrong to select any one but the concierges were as to be expected mines of useful information and only to willing to advise. The dinning room provided good food at a fair price. We only had one evening meal but we happily had breakfast each day, as well as the good food, The staff made a great start to each day. All in All The deficits that are, on the whole cosmetic are out weighed by the positives at this Hotel

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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panamhotelmanagement, General Manager at Pan American Hotel, responded to this review, May 29, 2013
On behalf of the Men and Women who work at the Pan American Hotel, we express our sincere gratituce for your 5 Star Rating on service and specifically your kind comments about overall customer attentiveness-- from Housekeeping to Concierge. We place top priority on offering guests both well priced accommodations and a a level of service that exceeds their expectations. Additionally, thank you for your 4 and 5 star ratings on cleanliness and value.
We look forward to welcoming you, again, to the BIg Apple.
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Jamshedpur, India
1 review
1 of 5 stars Reviewed May 19, 2013

I stayed with my family in this hell hole May13.Staying in this hotel is sheer waste of money. Stay off. Each and every aspect of this hotel is an absolute disaster. Airport Pickup : keep waiting at the airport forever before the shuttle comes in! Thereafter, keep waiting inside the shuttle as it picks up more and more guests all at the same time from all airports! Frontdesk Staff : Worst part of the hotel- they are rude, impolite, un-courteous to say the least and wil make you feel that they are doing you a favour by letting you in! Rooms : Dirty, unclean linen, very unhelathy unclean quilts, basic facilities like coffee makers etc missing, bathroom extremely dirty ,broken taps,

Room Tip: Dont bother to say here. No rooms are worth.
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
panamhotelmanagement, General Manager at Pan American Hotel, responded to this review, May 22, 2013
We express our apologies that the Airport Shuttle Service was delayed upon your arrival and that it took extra time for your transfer to our location. We are one of the only NYC Hotel shuttle services that provides these transfers to BOTH New York Airports, and given traffic conditions, etc., pickup and delivery times could be extended beyond the normal 10-25 minutes. Notwithstanding your other harsh comments, please note that over the past 12 months we have rented over 60,000 room/nights to visitors from all over the world. And while reviews on websites represent the experiences of less than 1% of our entire client base, we still maintain 3 1/2 to 4 stars ratings on a range of items from service to cleanliness. We regret that your stay was not satisfactory, we always encourage our guests to inform Housekeeping or Guest Services if anything at all is not properly prepared in the rooms. We hope you will again consider our property with our assurance of complete satisfaction.
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 19, 2013

My brother and I stayed at this hotel for six nights just under a week ago. I understand that hotels in New York are ridiculously expensive, so was prepared for this hotel to be basic, but Pan Am exceeded my expectations for how scummy it was. The location is good for the metro, being only around half a mile away, but is located in one of the seediest areas I have ever been. Walking to and from the hotel after dark was accompanied by the threat of mugging ever single day.
The hotel did not provide the usual tea/coffee facilities or even a safe. It did, however, have a fridge, which was a welcome surprise. The most ridiculous thing that it did not provide was wi-fi, except in the public areas, meaning that the lobby was always very crowded, and especially when we were there, filled with the sound of telenovelas, which unless you enjoy that sort of thing, was a nightmare. The hotel offers workstations for those who do not bring wifi-enabled devices, but warns you of a 15 minute time limit and a charge if you do anything on the computer, including changing icons or downloading pornography (which I suppose is understandable, but a little presumptuous).
Every morning as we left the hotel, we were harassed by the maids who could not understand that the Do Not Disturb sign on the door meant that we did not want to be disturbed or want a service. The restaurant for the hotel, a hovel named Duke's, served low-quality burgers and knock-off sodas at reasonable prices, at least for New York. It is a much better idea however to walk the half mile down the street to the shopping centre and buy your own drinks from Target and eat at Outback Steakhouse.
In summary, do yourself a favour and go somewhere else. Also, be prepared to be woken up by the beautiful noises of Queens, such as police sirens and fire engines going past every five minutes.

Room Tip: Try and get away from the road, or just away from the hotel in general!
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
panamhotelmanagement, General Manager at Pan American Hotel, responded to this review, May 20, 2013
We very much regret that your stay did not meet with your satisfaction needs, but we must clarify certain points which may be misleading to the reader: Regarding our Lobby guest computer workstations, these services are provided at no charge to all guests for 15 minutes ONLY if other guests complain they have waited too long. It is to establish a modicum of fairness in using these free-to guest shared amenities. And yes, we do put guests on notice that a fee may be charged (never has been) if they download personal items on to the hard drive, not limited to but including and primarily adult material. For this we make no apology since teens and seniors utilize these free computers as well. In addition, th hotel provides in room internet service throughout the hotel simply by requesting it at the front desk from whom you will receive an access code. Finally, while sometimes guests request No Cleaning Service for their stay, the hotel maintains a policy of a maximum of one day without service, on the second day our housekeeping staff is instructed to remove garbage, check that all appliances are working and that all supplies are adequately provided. In your case, we would not permit a room to go without housekeeping for the six days you reserved. This is for the guest benefit and future guests to that room.
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Additional Information about Pan American Hotel

Address: 79-00 Queens Boulevard, Elmhurst, NY 11373
Location: United States > New York > Elmhurst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Elmhurst
Price Range (Based on Average Rates): $
Hotel Class:2 star — Pan American Hotel 2*
Official Description (provided by the hotel):
Hotel is temporarily closed for renovations. ... more   less 
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Also Known As:
Pan American Elmhurst
Pan American Hotel New York
Hotel Pan American
Pan American New York

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