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“The worst hotel I ever stayed at!” 1 of 5 stars
Review of Pan American Hotel

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Pan American Hotel
3.0 of 5 Hotel   |   79-00 Queens Boulevard, Elmhurst, NY 11373   |  
Hotel amenities
Ranked #1 of 3 Hotels in Elmhurst
London, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“The worst hotel I ever stayed at!”
1 of 5 stars Reviewed May 15, 2013

I have travelled Europe .Asia and now North America.And with hand on my heart i can honestly say this is the dirtiest premises i have ever stayed at .Yes its an old Hotel and really only suited for backpackers.But that does not excuse the dirt.My room was on the first floor and we arrived very late tired from a long day travel back to NY.we checked in here through Vivastay who recommended this Queens hotel to us ..I wanted to be near friends who live in Queens.What a big mistake.The bed linen was either not washed and not ironed,Was old and grey not white.The room air con made a terrible racket and was covered in filth ..The wardrobe door was loose and inside was a fridge also not washed out and hummed all night.The carpet between the beds had a big vomit stain on it.We were tired and just fell asleep .But early next morning checked out of that doss house as quickly as possible.Yes i refused to even look at another room.The atmosphere there was very strange .With the help of our American friends we found another Hotel nearby.I wish i had never heard of the name Pan American.They need to change the title from Hotel to Hostel.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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874 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Toronto, Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 4, 2013

My friends recommended this hotel, because it has free pickup from the airport (JFK or LGA) and because it has two tour companies pick up and drop off tourists for a day tour of New York City. Convenient, if you only have a weekend in the city, like we did, and it did not disappoint.
It is an old building, and the room is more like a motel, than a hotel, but very clean, and for a price of $99 plus tax on a weekend offers a great alternative for a budget-minded traveler, especially, if traveling as a couple, or a family, and not willing to go for a hostel accommodation in the center (financially does not make sense either). It takes only half an hour to get to Times Square - a subway is about 5-10 min distance depending on how fast you walk (10 if you haul a suitcase behind you). The neighborhood is multicultural, rather safe (we walked after dark), has a Wendy joint open late. Sunrise bakery - a couple of blocks up the boulevard - has awesome baked goodies, rather inexpensive, tea / coffee (tasting surprisingly good), bubble tea and smoothies, excellent place for breakfast. A Chinese restaurant (or rather eatery + a mini-market) despite its variety of smells serves typical good Chinese fare - for less than 5 bucks you can have lunch or dinner combo. It beats the inconvenience of not having a coffeemaker in the room. Check-in and check-out were fast and efficient. We didn't ask much at the front desk, as we came prepared by the Tripadvisor's reviews. There is coffee in the lobby between 4 and 7 a.m. and a hot water tank to make tea, which stays hot later on for breakfast. There is also a microwave in the cupboard, so you could make a cup of tea for your late snack, using the boiled water from the tank, or heat a pack of instant soup. Wi-Fi is free in the lobby, and there are two workstations, which you could use for 20 min if there is a line-up and indefinitely if you are the only one out there:)
Up in the room we did not hear a band playing in the restaurant on Saturday night - it was live Latin music, barely audible in the lobby, where people enjoyed it free Wi-Fi.
Tips:
1) We got a room facing the street, which was quite noisy, despite asking for a quiet one (it did not matter after a long flight, we crashed and would not hear fireworks right below, but others might not be as lucky:)). So, if you book in advance, take care and call them a couple of times to make sure they plan for a quiet one when you arrive.
2) If you plan to reuse empty cups or containers, HIDE THEM - the maid comes in, and even if you tell her NOT to clean anything, just to replace towels, she dutifully throws everything in the garbage and disposes of it. Next time I'd put a 'do not disturb' sign.
3) If you plan to use subway to get to the airport - be mindful, it does not have escalators, so if you have two overweight suitcases, taking Pan-Am's $10/per person shuttle is a much better
option.
4) If you decide to pick in between two city tours offered - I would definitely recommend Topaz tours. It may not cover the whole city, but the service and ambiance was excellent and you may ask the driver / tour-guide about the places you would like to visit on your own later on.

Room Tip: If you want a quieter room you have to confirm after you reserve that the room booked will be indeed...
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tempe az
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 3, 2013

The room itself was passable and the rate was reasonable for New york standards no laundry bag was provided . Could have done without the early morning wake up call with loud music coming from a club down the street . There was a ratling noise that sounded like a jackhammer coming from the elevator behind the room it took me awhile to figure out where the noise was coming from requested another room however none were available. Moved to another hotel the next day decided an extra 20.00 a night was worth it for a good nights sleep . Also advise takeing a taxi back to the hotel at night made the mistake of going to diner the first night around11pm {my flight got in late} and four thugs stopped at a light began obscene threating language while i was waiting to cross the street luckily an NYPD patrol car stopped behind them and they ceased there behavior the boulevard has definately seen better days from when the gals at from Pan AM airlines were staying there.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manaus, AM
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 21, 2013

I had a good time on PanAm. The room was confortable and clean, had a LCD TV and good space. The staff also was nice. For me, the more convenient things about this hotel are it's price and location. The last one, especially, is very good: in a quiet neighborhood, near the subway (four blocks, like a 5-10 min walk) and with restaurants and bakeries near by. As the dinner attached to the hotel isn't good, I would definetly recommend to my brazilian folks having breakfast at the Sunrise Bakery, which is very good and very, very cheap, and then having a good meal at the restaurant Sabor Colombiano. Both are located near the subway. The bad thing about PanAm is that it didn't have internet on the rooms, just on the lobby. But for the price, I understand that and, overall, I liked it and would be looking to come back someday.

Room Tip: I stayed at the fifth floor and it was quiet.
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandys
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 10, 2013

I was impressed with the range of shopping and restaurants within walking distance of the hotel. There's a large mall with a range of stores as well as smaller stores and services. Also discount shopping at Target and Marshall's and others is available.
Access to the subway within walking distance puts all of NYC at near range. It's only 15 minutes by subway to Penn Station.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albrightsville, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 8, 2013

A 2 night stay for friends during a short visit to the nyc area. Hotel was plain and simple. 2 stars, not three would describe it. Beds were ok. No coffee makers in room although there was a simple cafe in lobby. The area around the hotel is not the place to "stroll" after dark

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 8, 2013

The hotel is pretty decent for the money, clean rooms (at least, ours certainly was), very helpful staff, our room was very quiet despite the fact that the hotel is right on Queens Boulevard. Didn't have any of the problems that other travelers described. We particularly enjoyed a tour of Manhattan recommended by the concierge (I forget the name of the company); turned out that even for an ex-Long Islander, there was a lot I didn't know about the city. The outside is a tiny bit grimy, but hey, that's Queens.

The only thing I didn't really like was the location. Ten minutes walk to the nearest subway station (Grand Ave.) Wouldn't be bad, except that it's along Queens Boulevard. Five more minutes and you're at Queens Place, a pretty decent mall. Also, there are restaurants between the hotel and the subway station that are a lot better value than the one downstairs.

BTW, the airport pickup was free, but the dropoff was not...

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pan American Hotel

Address: 79-00 Queens Boulevard, Elmhurst, NY 11373
Location: United States > New York > Elmhurst
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Elmhurst
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pan American Hotel 3*
Number of rooms: 220
Official Description (provided by the hotel):
Hotel is temporarily closed for renovations. ... more   less 
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Also Known As:
Pan American Elmhurst
Pan American Hotel New York
Hotel Pan American
Pan American New York

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