On both mornings of my stay i went to the lobby for complimentart coffe. thier was no milk or cream left for the coffee. i asked the front desk and both mornings the rude young agent said, "once milk is gone, thats it" i was shocked and embarrassed. With a smirk in his face!!! the cups were 4oz. COME ON!!!! TO MEAN TO GET MILK FOR $159 a night repeat customer!!!!

We stayed at this hotel for two nights last October. Our main reason was that we had stayed here in 2008 and had really liked it. The price was right and the proximity to New York City was a plus. This time we thought the quality has gone down. The bathroom, TV and the rooms need an upgrade. The restaurant in the lobby was ok.

On our last day we took taxi back from Manhattan. The driver wondered why we stayed at this place when, according to him, better hotels are now available in Astoria. They are closer to the subway and are more modern. May be we will look into that next time.

As I indicated to the hotel itself, the room was in very, very poor shape. We paid a lot because it was recommended on a hotel booking website as a place of good value for the money. Couldn't have been further from the truth! Room 410 has rust and cracks in the tub. The ceiling has a brown water spot over the tub. The sink had a crack as well. The tissue holder above the toilet was all rusted and corroded. The wallpaper in the bedroom was peeling and the drapes were filthy. The extra blanket we asked for was like sandpaper.The room was definitely not worth the price. It was disgusting! It also indicated in their ad on the booking site that there was a shuttle to the airport. Never mentioned fees. We were told when we checked in that from the airport was free (we didn't need that service) but to the airport would be a charged of $10 per person. When we complained about the room, and the manager came up to look, about 10 minutes later the front desk called and said they would waive the fee for the shuttle and did we want to change rooms. Since we were exhausted from our return International trip of the last twenty four hours, we declined a room change and just made do. The state of room 410 in the Pan American Hotel Nov. 15, 2012 was truly disgusting!! We deserve to get our money refunded!!

Stayed here from around the 25th Oct to early November for 10 nights and was quite pleased with the overall service. The shuttle from JFK was quite convenient. The front desk staff were a little blunt but always friendly and informative. The room was fine, it was a twin room w/ en-suite and cleaned everyday. No complaints there. Didn't like the pillows though, found them a little uncomfortable.

Ate in the restuarant 3-4 times over the 10 days and quality was always good, service was a tad slow. Getting to NYC was convenient with the Subway less than 10 mins away and Manhattan about 30 mins away depending on where you're going. I think its even quicker if you get one of the direct lines.

Hotel is about 10 mins walk from Queens shopping centre which has a Macy's as well as other shops so that was a big plus!

We did however experience Hurricane Sandy during our visit and that shut the Subway down for 3-4 days. This meant we had to walk to Manhattan from the hotel which is about 6 miles! Had to walk there twice and walk back once because as soon as the subway was fixed, the city ran out of gas for the cars and taxis! But if you like your walking (which I do) this should take you about 1.5 to 2.5 hours if you use the Queenboro bridge!

All in all I was happy with this hotel and would stay there again. Good quality for the price paid!