This hotel seems to be family run, which is USUALLY a good thing. However, when the family is all extremely unpleasant, mean, rude and hates people...its not a good thing.
#1 - Upon first walking in I had trouble getting the door open and bringing my suitcase in. The young man a few feet away from me at the front desk didn't budge. He offered absolutely no help. You would think he would at least hold the door open since there were no other customers. After struggling, I got to him and didn't even get a hello. His face was miserable and I felt like he hated me (and all human beings.) While I was checking in with mr. Miserable he took a phone call and was rolling his eyes and being nasty to the customer that he was on the phone with.
#2 - hotel is updated. That's one of the only upside.
#3 - The mattress cover and sheets were stained. Very disgusting brown stains.
#4- called up the frnt desk (spoke to a different man then at first check in), asked for a blanket (bc the one on the bed was paper thin.) Conversation went like this "You already have a blanket." I said "can I have another one?" He said "Call back tomorrow, housekeeping is not here right now." Really, you can't get your guest a blanket? You give your guest an attitude for asking for a blanket?
#5 - sink stopped up...called desk for help...young lady says "oh let me see about that." Never heard back from her. Called the next day and was told "oh the handy man is not here. Call back tommorow." Really? No handyman? No housekeeping.
#6- continental breakfast is disgusting. Its really really bad. Cold fake egg discs, watery coffee, things that should be refrigerated are not, waffle batte tastes like chemicals...and the worst part is the lady who takes care of the breakfast area is another miserable employee. She hates people too. Hellos are ignored by her as well. You are made to feel like a nuissance by every employee.
#7- cleaning staff...very very light cleaning...and they don't come every day. Bathroom left dirty except for wiping of sink. Carpets almost never vacuumed if at all.
#8 parking lot very small but at least they have one.
#9 - told the front desk that I was checking out bc of bad service and he said "ok"...they just do not care at all about customer service.
There's plenty more to say about the mean staff but I can go on forever. Bottom line...hotel Q owners/staff need to learn the meaning of hospitality. They are the most miserable people I've ever met. For their prices, you can find a place that wants your business.
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- Also Known As:
- Days Inn Elmhurst Hotel Elmhurst